NewTek ProTek Ultra 1 Year Coverage Plan for NRS16 120TB SSD Expansion Chassis

Experience the peace of mind that comes with the ProTek Ultra 1 Year Coverage Plan for NRS16 120TB SSD Expansion Chassis. NewTek, a trusted name in the industry, understands the critical nature of your production and is committed to ensuring your video communication is never compromised. This comprehensive support plan is designed to give you the confidence and protection you need for your NewTek live production system and accessories.

With the ProTek plan, you gain access to our Global Support team via email, operating from 8am-5pm CST, CET, and ICT. This ensures that no matter where you are, you can reach out to us for assistance.

The plan also includes an extension of the initial hardware warranty during the covered period, giving you added assurance. ProTek customers are given priority for hardware repairs, minimizing downtime and keeping your operations running smoothly.

In case of hardware issues, our ProTek technicians can offer a remote diagnostic session, providing expert troubleshooting and diagnosis on an as-needed and scheduled basis.

As a ProTek customer, you also receive a 75% discount on all classes in the NewTek University portfolio, enhancing your knowledge and skills.

Our 24x7 telephone support ensures that help is always just a call away. With a target response time of just 1-hour from the initial request, you can rest assured that your concerns will be addressed promptly. Please note that product name, serial number, and ProTek ID number are required for telephone assistance.

We strive to provide a resolution within four hours of your initial request, with expedited handling of all Ultra support inquiries.

To further reduce downtime, we offer advanced hardware replacement. This means you receive a factory reconditioned replacement product instead of having to return your initial product for repair. Please note that this service is provided at NewTek's discretion and that NewTek Remote Storage is not eligible for Advanced Exchange.

If the warranty period has expired, a reinstatement fee will be applied to provide ProTek coverage. Once enrolled in the ProTek program, you have the flexibility to upgrade or downgrade your services at the beginning of the next contract period.

Choose the ProTek Ultra 1 Year Coverage Plan for NRS16 120TB SSD Expansion Chassis and experience the NewTek commitment to exceptional support and service.