NewTek ProTek Ultra 1 Year Coverage Plan for NRS16 160TB HDD Expansion Chassis

Be assured of uninterrupted performance with the ProTek Ultra 1 Year Coverage Plan for NRS16 160TB HDD Expansion Chassis. NewTek, a trusted name in the industry, is committed to ensuring your video production runs smoothly, offering top-tier support to ensure your voice is always heard. With the ProTek plan, you gain an extra layer of confidence and protection for your NewTek live production system and accessories.

This comprehensive coverage plan includes Email Support, accessible globally 24x5. Our dedicated support team operates from 8am-5pm CST, CET, and ICT, ready to assist you with any queries or issues.

The ProTek plan also extends your initial hardware warranty, ensuring your investment is protected for longer. As a ProTek customer, you'll receive priority hardware repair, minimizing downtime and keeping your production on track.

In case of hardware issues, our ProTek technicians can offer a remote diagnostic session, providing expert troubleshooting and diagnosis on a scheduled basis.

Education is also part of the package, with a generous 75% discount on all classes in the NewTek University portfolio.

For urgent issues, the ProTek plan offers 1-Hour Emergency Telephone Support, accessible 24x7 globally. Our target response time is within 1 hour from your initial request, with support provided in English. Please note that your product name, serial number, and ProTek ID number will be required for telephone assistance.

We strive to provide a resolution within four hours of your initial request with our Expedited 4-Hour Service Resolution Goal. All ProTek inquiries are prioritized for expedited handling.

To further reduce downtime, we offer Advanced Hardware Replacement. Receive a factory reconditioned replacement product instead of returning your initial product for repair. This advanced exchange is provided at NewTek's discretion and can save you significant downtime.

Please note that NewTek Remote Storage is not eligible for Advanced Exchange. If the warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once enrolled in the ProTek program, you may upgrade or downgrade your services at the beginning of the next contract period.

Choose the ProTek Ultra 1 Year Coverage Plan for NRS16 160TB HDD Expansion Chassis and experience the peace of mind that comes with superior protection and support.