NewTek ProTek Ultra 1 Year Coverage Plan for NRS Nearline 32TB Expansion Chassis, NRS16 and NRS8 Systems

After investing in your NRS Nearline 32TB Expansion Chassis, NRS16, and NRS8 Systems, safeguard your equipment with the ProTek Ultra 1 Year Coverage Plan. This comprehensive plan, designed by NewTek, is tailored to ensure your production runs smoothly, without any interruptions.

With this plan, you gain access to a dedicated support team, available 24x5 via email. Whether you're operating in CST, CET, or ICT time zones, you can rest assured knowing that expert assistance is just an email away.

The ProTek Ultra plan also extends the initial hardware warranty, providing you with an extra layer of protection. In the event of any hardware issues, priority repair services are offered to ProTek customers, minimizing downtime and ensuring your production stays on track.

Moreover, the plan includes a remote hardware diagnostic service. A ProTek technician can schedule a remote session to assist with troubleshooting, providing a swift and efficient solution to your hardware problems.

Education is also a key component of the ProTek Ultra plan. Customers receive a generous 75% discount on all NewTek University classes, offering an opportunity to enhance your skills and knowledge.

For urgent issues, the plan provides 1-hour emergency telephone support, available 24x7. With a target response time of just one hour, you can quickly resolve any issues and get back to your production.

The ProTek Ultra plan also aims for a 4-hour service resolution goal, striving to provide a solution within four hours of your initial request. Your inquiries are also prioritized, ensuring expedited handling of all your support needs.

In case of significant hardware issues, the plan offers an advanced hardware replacement service. This means you'll receive a factory reconditioned replacement product, reducing downtime and keeping your production on schedule.

Please note that the advanced exchange service is provided at NewTek's discretion and is not applicable for NewTek Remote Storage. If the warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once enrolled in the ProTek program, you can upgrade or downgrade your services at the beginning of the next contract period.

In summary, the ProTek Ultra 1 Year Coverage Plan is a comprehensive support and protection package, designed to keep your NRS Nearline 32TB Expansion Chassis, NRS16, and NRS8 Systems running smoothly.