NewTek ProTek Ultra 1 Year Coverage Plan for NRS16 and NRS8 Systems

Enhance your NewTek live production system and accessories' performance with the ProTek Ultra 1 Year Coverage Plan for NRS16 and NRS8 Systems. This comprehensive plan is designed to provide you with top-tier support, ensuring your video production runs smoothly and efficiently at all times.

With this plan, you gain access to our Global Support team via email, operating from 8am-5pm CST, CET, and ICT. This means you can reach out for assistance during these hours, no matter where you are in the world.

The ProTek Ultra plan also extends your initial hardware warranty, offering you an added layer of protection and peace of mind. Plus, as a ProTek customer, you'll receive priority when it comes to hardware repairs, minimizing any potential downtime.

In the event of hardware issues, our ProTek technicians are equipped to offer remote diagnostic sessions. These sessions are scheduled as needed, ensuring you get the help you need when you need it.

As a bonus, ProTek customers receive a 75% discount on all classes in the NewTek University portfolio, providing an opportunity to enhance your skills and knowledge.

The plan also includes 24x7 access to ProTek Global Support via telephone, with a target response time of just 1 hour from your initial request. Please note that product name, serial number, and ProTek ID number are required for telephone assistance.

We strive to provide a resolution within four hours of your initial request with our expedited 4-hour service resolution goal. Plus, all Ultra support inquiries are handled with priority, ensuring your concerns are addressed promptly.

To further reduce downtime, we offer an advanced hardware replacement service. This means you'll receive a factory reconditioned replacement product instead of having to return your initial product for repair. Please note that this service is provided at NewTek's discretion and that NewTek Remote Storage is not eligible for Advanced Exchange.

If your warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once enrolled in the ProTek program, you have the flexibility to upgrade or downgrade your services at the beginning of the next contract period.

In summary, the ProTek Ultra 1 Year Coverage Plan for NRS16 and NRS8 Systems is a comprehensive solution designed to ensure your NewTek products perform at their best, providing you with the confidence and protection you need for successful video productions.