NewTek ProTek Ultra 1 Year Coverage Plan for NRS Nearline 160TB Expansion Chassis, NRS16 and NRS8 Systems, Download

Be assured of uninterrupted performance with the ProTek Ultra 1 Year Coverage Plan for NRS Nearline 160TB Expansion Chassis, NRS16 and NRS8 Systems. This comprehensive plan, designed by NewTek, is dedicated to ensuring the smooth operation of your live production system and accessories. With ProTek, you gain an extra layer of confidence and protection, knowing that your production is backed by top-tier support.

This plan includes Email Support, available 24x5, allowing global customers to reach out for assistance via email during operating hours of 8am-5pm CST, CET, and ICT. The Extended Warranty feature ensures the extension of your initial hardware warranty during the ProTek coverage period, providing you with long-term peace of mind.

ProTek customers receive Priority Hardware Repair, ensuring your equipment is always in top shape. If you encounter any hardware issues, our ProTek technicians may offer a Remote Hardware Diagnostic Service, providing troubleshooting and diagnosis assistance on a scheduled basis.

The ProTek Ultra 1 Year Coverage Plan also offers a 75% Discount on NewTek University Classes, enhancing your knowledge and skills. In case of emergencies, you can access 1-Hour Emergency Telephone Support 24x7, with a target response time of 1-hour from your initial request. Please note that product name, serial number, and ProTek ID number are required for telephone assistance.

We strive to provide an Expedited 4-Hour Service Resolution Goal, aiming to resolve your issues within four hours of your initial request. Your inquiries will be prioritized with our Priority Queue for Support Inquiries, ensuring expedited handling of all Ultra support inquiries.

The Advanced Hardware Replacement feature reduces downtime by providing a factory reconditioned replacement product instead of returning your initial product for repair. This advanced exchange service, provided at NewTek's discretion, saves you significant downtime.

Please note that NewTek Remote Storage is not eligible for Advanced Exchange. If the warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once enrolled in the ProTek program, you may upgrade or downgrade your services at the beginning of the next contract period.