NewTek ProTek Ultra 1 Year Coverage Plan for Flex Control Panel, Download

Enhance your NewTek live production system and accessories experience with the ProTek Ultra 1 Year Coverage Plan for Flex Control Panel, a comprehensive support plan designed to ensure your video production never misses a beat. This plan is your ticket to a world of premium support services, providing you with the confidence and protection you need to focus on what matters most - your production.

With this plan, you gain access to our Global Support team via email, operating from 8am-5pm CST, CET, and ICT. Our dedicated team is ready to assist you with any queries or issues you may have, ensuring your voice through video is always heard.

ProTek Ultra 1 Year Coverage Plan also extends your initial hardware warranty during the covered period, giving you peace of mind and priority hardware repair. Our ProTek technicians may offer a remote diagnostic session to assist in troubleshooting and diagnosing any hardware issues, providing you with a seamless and efficient solution.

As a ProTek customer, you'll receive a 75% discount on all classes in the NewTek University portfolio, enhancing your knowledge and skills in video production. You'll also have 24x7 access to our Global Support via telephone, with a target response time of just 1 hour from your initial request. Please note that product name, serial number, and ProTek ID number are required for telephone assistance.

We strive to provide a resolution within four hours of your initial request with our expedited 4-hour service resolution goal. Your inquiries will be prioritized in our support queue, ensuring expedited handling of all your Ultra support inquiries.

To minimize downtime, we offer advanced hardware replacement. Receive a factory reconditioned replacement product instead of returning your initial product for repair. This advanced exchange service, provided at NewTek's discretion, can save you significant downtime.

If your warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once enrolled in the ProTek program, you have the flexibility to upgrade or downgrade your services at the beginning of the next contract period. Choose the ProTek Ultra 1 Year Coverage Plan for Flex Control Panel and experience the very best in support from NewTek.