NewTek ProTek Ultra 1 Year Coverage Plan for NRS16 Powered by SNS 16-Bay 224TB Remote Storage

Experience the peace of mind that comes with the ProTek Ultra 1 Year Coverage Plan for NRS16 Powered by SNS 16-Bay 224TB Remote Storage. NewTek, a trusted name in the industry, is committed to ensuring the smooth operation of your live production system and accessories. With ProTek, you gain an extra layer of confidence and protection, knowing that your production is backed by top-tier support.

This comprehensive coverage plan includes Email Support, available 24x5, allowing global customers to reach out for assistance via email during operating hours of 8am-5pm CST, CET, and ICT. The ProTek plan also extends the initial hardware warranty, providing you with longer protection for your investment.

As a ProTek customer, you'll benefit from Priority Hardware Repair, ensuring your equipment gets the attention it needs promptly. In addition, the Remote Hardware Diagnostic Service allows a ProTek technician to conduct a remote diagnostic session, assisting in troubleshooting and diagnosing any hardware issues.

The ProTek Ultra 1 Year Coverage Plan also offers a generous 75% discount on all NewTek University classes, enhancing your knowledge and skills. With 24x7 access to ProTek Global Support via telephone, you're never more than a phone call away from expert assistance. The target response time is just 1-hour from your initial request, with support available in English. Please note, product name, serial number, and ProTek ID number are required for telephone assistance.

Striving for excellence, we aim to provide a resolution within four hours of your initial request with our Expedited 4-Hour Service Resolution Goal. Your inquiries will also be prioritized in the queue for support inquiries, ensuring expedited handling of all Ultra support inquiries.

To minimize downtime, the ProTek plan includes Advanced Hardware Replacement. This means you'll receive a factory reconditioned replacement product instead of having to return your initial product for repair. Please note, the Advanced Exchange service is provided at NewTek's discretion and is not available for NewTek Remote Storage.

If your warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once enrolled in the ProTek program, you have the flexibility to upgrade or downgrade your services at the start of the next contract period. With the ProTek Ultra 1 Year Coverage Plan, you can focus on what matters most - your production.