NewTek ProTek Ultra 1 Year Coverage Plan for Flex Dual Control Panel, Download

If you're a professional relying on your Flex Dual Control Panel, the ProTek Ultra 1 Year Coverage Plan is a must-have. NewTek, a trusted name in live production systems and accessories, offers this comprehensive support plan to ensure your productions run smoothly and efficiently.

With the ProTek Ultra plan, you'll gain access to a global support team available 24x5 via email. Operating in CST, CET, and ICT time zones, our dedicated team is ready to assist you with any queries or issues you may encounter.

The ProTek Ultra plan also offers an extended warranty, extending the initial hardware warranty for the duration of your coverage period. This means you can rest easy knowing that your Flex Dual Control Panel is protected against unforeseen hardware issues.

In addition, ProTek customers receive priority hardware repair and remote hardware diagnostic services. Our skilled technicians can offer remote diagnostic sessions to assist in troubleshooting and diagnosing your hardware issues, ensuring minimal disruption to your workflow.

As a ProTek customer, you'll also enjoy a 75% discount on all classes in the NewTek University portfolio, enhancing your knowledge and skills in live production.

For urgent issues, the ProTek Ultra plan offers 1-hour emergency telephone support, available 24x7. Our target response time is within one hour of your initial request, and support is provided in English. Please note, your product name, serial number, and ProTek ID number will be required for telephone assistance.

We strive to provide a resolution within four hours of your initial request with our expedited 4-hour service resolution goal. All ProTek Ultra support inquiries are handled with priority, ensuring you receive the fastest possible service.

To further minimize downtime, the ProTek Ultra plan offers advanced hardware replacement. This means you'll receive a factory reconditioned replacement product instead of having to return your initial product for repair. This advanced exchange service is provided at NewTek's discretion and can save you significant downtime.

Please note, if the warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once enrolled in the ProTek program, you may upgrade or downgrade your services at the beginning of the next contract period.

In summary, the ProTek Ultra 1 Year Coverage Plan for Flex Dual Control Panel is a comprehensive support and protection plan designed to keep your live productions running smoothly.