Plantronics Voyager Focus UC Stereo Bluetooth Headset with USB Type-A Adapter for Microsoft UC Applications

2020-04-28T20:00:00

Disappointed as I was issued these for work. I know they are not inexpensive. Very uncomfortable after an hour or hour and a half as they make my ears numb. Have had recent neck pain and after paying attention to my usage of these and when my neck pain occurs have reluctantly stopped using. Neck pain gone. Sound is excellent, connectivity is unreliable and they will connect and disconnect with my laptop randomly. Disappointed is the most accurate description. Feel bad for my company as they give these out indicating that they are top quality and want us to have the best. Told my IT department my issues and learned I wasn’t the only one having concerns. Recent random discussion with coworkers and I am finding most of them don’t like these headsets and have purchased ear bud type set up on their own. One coworker gave his headset to his kid for use with his tablet and his kid said they were uncomfortable. Sorry Plantronics but you have missed the mark with these.

Rex p.

Originally posted at

2020-04-24T20:00:00

I switched to this headset as I was tired of being tied to the desk by a wire. When it first arrived, I was impressed by the clarity of the sound and how well the noise cancelling feature worked. However, once the battery got low and I plugged it in using the accessories provided, it would not charge. I tried several other cables, adapters, etc. to no avail.

Panamabill1989

Originally posted at

2020-04-13T20:00:00

Dongle failed. Plantronics wants $100 for a new one.

PeteG

Originally posted at

2020-04-08T20:00:00

Great headset, awesome sound and functionality. But I had my headset for less than 1 year and i placed it back on the stand and it snapped! I assume the weight of the overall device weakened the point where the pressure sits as that is where it snapped so easily. And i am very careful with my headset. Have full confidence in plantronics though love their products, i am now looking for a replacement similar to this headset if anyone can help?

DaFPA

Originally posted at

2020-03-24T20:00:00

I used one of these headsets at work. To be fair, I used it a lot. However, after 18 months the plastic started to fatigue and over a couple of days it fell to pieces. I tried to get it operational again with glue and tape, but i simply kept falling part. Really disappointed with the quality of the materials

GKid

Originally posted at

2020-03-01T19:00:00

I am using an iPhone and a MacBook. Even though headset states that phone is connect, bluetooth is connected on the phone, and phone detects connection, there is no voice in the headset. That keeps on repeating and reconnection between devices is not a solution. I can use the phone with headset roughly 50% of the time.

Director

Originally posted at

2020-02-11T19:00:00

I work remote on the phone all day. My company issued headset was squeezing my head & I got headaches, plus the cord was 2 feet long. I love mine, I can walk around the house, my coworkers comment on how crisp the sound it (before I sounded like I was under water. I wish they would charge when my computer was off, but I recomend this to all of my coworkers who work from home.

IMSS r.

Originally posted at

2020-01-08T19:00:00

I have been using the headset happily for almost one year mainly for conference calls. The sound quality is good. One day I dropped it from my desk to carpet floor. It snapped off the microphone. I am looking for a new one - a cheaper with stronger structure.

sdingo

Originally posted at

2020-01-08T19:00:00

I purchased this headset over a year and 1/2 ago. I reviewed it when I got it and I was in love with it then. Best in class. I bought it to use with a voice recognition software. He gave me 100% recognition. The fact it has crystal clear audio is a plus for me as I am hearing impaired. Also people told me previously they have a hard time understanding me on the phone. Since I started using this headset I've not had that problem. Many times am in noisy environments which would prohibit me from being able to listen to music let alone talk on the phone this headset has rectified all the situations for me. In addition it's made me an incredible extraordinary speller because I can use it with my Dragon NaturallySpeaking and get hundred percent recognition.

Rev J.

Originally posted at

2019-12-17T19:00:00

awesome noise canceling and great for an open office

Lori K.

Originally posted at

2019-12-16T19:00:00

This headphone has a lot of great features. The winning features are the customization enabled by their Plantronics Hub app, available on your phone or computer, and the multi-device connectivity. There are many features that will make you think this is the headset of the future. However... This device cannot help you transfer calls. Be prepared for massive inconvenience. It is advertised as a certified device capable of working smoothly with Microsoft Teams, and is available on their website as well... but there is an error which remains unfixed for at least the last seven months: When you transfer a call, you will hear the headset emit an annoying beep that persists even when you turn the headset on and off again. With even one user this is an annoying issue to fix, but if you have a call center or are deploying a large volume of devices, be prepared to face waves of frustration: neither Microsoft nor Plantronics are taking ownership over the issue and there has been no definitive action to resolve the issue in the seven months that it's been logged. You'll be left to deal with this on your own. Plantronics, please push out a fix to this issue, and please provide us a definitive help article to mitigate the chaos that happens in the meanwhile.

Frustrated U.

Originally posted at

2019-11-25T19:00:00

Very comfortable for all day wearing. The sound quality is excellent. The controls are very logically laid out and the features make for very easy operation in all sorts of conditions.

Joe M.

Originally posted at

2019-11-21T19:00:00

It's clear that this headset is built well and it's comfortable to wear for hours at a time. But the noise cancelling is limited by the design and voice-over announcements are disruptive.

Michael

Originally posted at

2019-11-15T19:00:00

I use these headphones every day for work, talking to co-workers and customers every day. I often work from coffee shops and my vehicle and nobody hears the noise around me, truly amazing. For a few co-workers I have turned the noice cancelling off when we are talking and they can’t believe the difference

nicknack

Originally posted at

2019-11-10T19:00:00

I purchased this headset for my fiancée as a gift about a year ago because I use these for work and I loved them initially, however they started breaking on me about 6 months in. They started breaking on him starting about the same time frame. They have since broken on him 3 or 4 times. We have tried to superglue them or tape them back together and they keep breaking further. The plastic on the headset the holds the earpiece around the head snaps in half and is constantly unbuckling. Now I have two headphones that I paid a lot of money for that need to be thrown away.

Nicolaatx

Originally posted at

2019-11-07T19:00:00

Good media player sound, voice, noise cancellation

rorschac

Originally posted at

2019-10-26T20:00:00

The plastic breaks around 3-4 months of use and even if repaired they break again until the plastic is just dust... no good value for the money and platronics don’t sell spare parts for it. Unusable after 4 months of regular use.

Disapointed2345

Originally posted at

2019-10-24T20:00:00

I bought this 104 Voyager a little over a year ago. Worked fantastic while it worked. Comfortable. Clear. Callers reported clarity. Abruptly stopped working yesterday for no reason. Shut it off after use. Turned on, nothing. Fully recharged it. Nothing Should last more than a year for $130

Using i.

Originally posted at

2019-10-08T20:00:00

Same for me. Headset is broken due to shockingly thin plastic that hold them together. I've called Plantronics service - repair is not possible. Shame.

Exioo

Originally posted at

2019-10-08T20:00:00

Purchased 6 for a call center. All have broken within 2 years. Mics have gone bad, plastic has broken around the headset itself, users reported they were not comfortable. Callers reported not being able to hear very well. Was super noise-cancelling though.

sgtrex

Originally posted at

2019-10-04T20:00:00

Fantastic sound and very confortable! Used by 100 colleagues and everybody is very happy about it! Just one remark: a plastic component of the headband broke and I wanted to replace it. Unfortunately Plantronics told me they won't sell it to me, because it cannot be sold to me (?)

Stefano

Originally posted at

2019-10-02T20:00:00

This is on the top 3 list for best headsets I have used in 27 years of telecom and personal use. The Voyager is the only professional one on that list even competing with things outside of it's niche. I would say the RIG 800HD #1, Creative Fatal1ty #2, and the Voyager Focus UC #3. The ease of use switching between devices is amazing and im not sure how we survived without it before haha. The comfort and battery life is good enough for work or play 10 hours a day with up to 6 hours of on ear time. I even use it for it's ANC when i go in the data center for ear protection.

SnownedOne

Originally posted at

2019-09-12T20:00:00

this headset has an amazing amount of talk time with the clarity in call audio as well as music, is amazing! Poor frame quality, snapped from few places while in the bags. Poor and bad quality

Pal72

Originally posted at

2019-09-12T20:00:00

Be aware that if you are specifically selecting the USB-C version of this headset, you will only get a USB-C bluetooth adapter. The included dock and charging cable will be USB-A based. I wished that was made more clear in the product description. If you own a MacBook, this will be a headache as you cannot charge or update the firmware without buying a new cord or adapter.

josh29

Originally posted at

2019-09-05T20:00:00

Here's the thing. One day you decide you want something more mobile than your wired USB headset for PC. So, you stretch your budget and buy this headset for 10x the USB one price. Then, you quickly realize it was a BIG MISTAKE. Or, more precisely, you fell a victim of a BIG HYPE. This headset does NOT work with PC in 90% of cases. It does NOT work with Skype. It does NOT work with Webex. It does NOT work with most of communicators. It does NOT integrate properly in most of PC programs and Windows itself. If you try to use it without the ancient USB dongle they supply with it - you get no controls, only voice. If you use it with the dongle - you get no Windows integration. Programs would NOT know that your headset is switched off or out of range. They will TRY TO USE it because this stupid dongle pretends you have a headset always connected. Certainly, you get no sound in these cases. Furthermore, after your PC went sleeping or hibernation once, the headset became inaccessible and you have to REBOOT your computer to make it working (!. Nice, isn't it? Last but not least. The company plainly ignores all your troubles and send you only rubber stamp responses that not all PC created equal. My recommendation: You can buy it for a cell phone but forget about PC.

Igorug

Originally posted at

2019-08-20T20:00:00

The sound quality and battery life are good, but the supplied bluetooth adapter creates rather loud pops and clicks. Have latest firmware, tried different USB ports, etc. Removed it and used laptop's built-in bluetooth and clicking is gone. Put the supplied adapter in a drawer if you think you might need it for a bluetoothless system and are desperate, or just chuck it.

andyj713

Originally posted at

2019-08-14T20:00:00

I bought this headset with high expectations, let me keep it short as not to go on a rant, its garbage it worked well for about 3 months, I dropped it one time and it caught the corner of my desk and it literally cracked in 3 places. Like old plastic thats been in the sun too long it shattered. Buy something else

Sabeuc

Originally posted at

2019-07-28T20:00:00

When you are on a call the music or videos you also still have on flip from a stereo profile to a call profile. Basically the sound quality goes from clear as expected to an old 70s style speaker that's been punched and left in the rain a few days. You cannot change these settings... Its incompetence beyond belief. I would rather have a $10 headset

Tom111

Originally posted at

2019-07-15T20:00:00

The design of these headphones means that hair gets caught in them constantly when taking them off. Do the designers not think of these things or are they all bald? Apart from this hugely disappointing design fault they are great headphones in every other way.

Bern

Originally posted at

2019-07-05T20:00:00

This headset is claimed to be "compatible" and loaded with many features. But in fact - it's a buggy and outdated junk. Most of these features do NOT WORK. This headset can't even be used with PC integrated Bluetooth. You should use their ancient USB plug (that is buggy too). On a top of that, NO customer support exists. They only react on negative feedback but do NOT BOTHER to solve any issue. Stay away from this company and its hype.

nigwih

Originally posted at