Sony WH-1000XM5 Wireless Closed-Back Over-Ear Noise Cancelling Headphones, Black

2026-05-04T20:00:00

Received my headphones and by the middle of the third song I was listening to was already requesting a refund. Built quality is cheap; headband uncomfortable; not able to get the headphones into a position that didn't feel like there was a bar across my head, noise cancelling not as good as advertised, sound quality ok, but to have any 360 Spatial Audio you need different apps and services. Then comes support - slow and inept. Getting a refund was a process in itself. Would not recommend, will not be purchasing any other Sony headphones.

DontBuyThese2026

Originally posted at

2026-04-28T20:00:00

sound quality is good with the equaliser. however the noise cancelling is disappointing. it has the possibility to be good but only activates effectively in noisy conditions which means in a quiet library i can still hear whispers because the device doesn't activate the noise cancelling. would be 5 star if the noise cancelling was manual rather than automatic so i could turn it up to the max even in quiet areas.

tiwivsj

Originally posted at

2026-04-28T20:00:00

Absolutely new to headphones so was concerned about value to cost. Sought advice with Richer Sounds (in store). Amazed that other stores would not let me try before buying (£200 +)! I understand health issues especially with earbuds but headphones!! Anyway these are exactly what I needed - comfortable, clear and easy to operate and understand instructions.

Granny L.

Originally posted at

2026-04-25T20:00:00

Bought these a couple weeks ago as I am now commuting for work. The noise cancelling quality is fantastic and completely blocks out the noise on public transport. Sound quality is superb and there are so many great features such as they stop playing music if I speak and the sound adapts to the environment etc. Would 100% recommend!!!

Janodix

Originally posted at

2026-04-25T20:00:00

Typical Sony good excellent sound quality,headphones well made and comfortable

Chris 7.

Originally posted at

2026-04-23T20:00:00

I bought these in July 2025, expecting "industry-leading" quality for a premium price. Less than a year later, the slider arm has already snapped during normal use. ?What's most frustrating is that I have a pair of "budget" brand headphones that have lasted years and feel significantly sturdier than these. After doing some research, it's clear this is a common design flaw with the WH-1000XM5. The plastic swivel point is far too fragile for daily wear and tear. ?The noise canceling and sound are great, but it doesn't matter how good they sound if they are held together by tape within a few months. If you are looking for durability, look elsewhere-or at least look at the previous XM4 model which has a much more reliable hinge. Very disappointed in Sony's build quality on this flagship model.

rmunir

Originally posted at

2026-04-21T20:00:00

Had them for 4 months if even and the hinge broke. Sony refuses to fix them through the warranty as they call it a user error. This issue is such a big issue that there is a lawsuit against them for it. If you have the same issues i definitely recommend submitting a claim for it. Sony wants to charge me $99 (+ tax I believe) to fix them. That is 1/3 of the cost of just getting a new pair. If they only lasted 4 months, then I wouldn't be surprised that they will break once again after repairs.

Disappointed7273

Originally posted at

2026-04-19T20:00:00

Headphones are great wish I'd bought them sooner. Would definitely recommend

Gazza62

Originally posted at

2026-04-17T20:00:00

I got these headphones because I'm autistic and needed the full noise cancelling option. I haven't quite learnt how to work them properly yet (I'm not tech minded) but I love the fact you can cover one side with your hand whilst in noise cancelling mode to hear something without taking the headphones off. The sound quality is really good for music. It's a shame there's no paper instructions as like I said I'm not very good at technology. I have tried to find instructions but even so I would definitely recommend these headphones so far. A little pricey but worth it just for the freedom I now have to go in our garden or to a busy cafe etc... I do wish there was a way to make them wireless for when you can't connect to Bluetooth. Maybe there is bur I just haven't worked it out yet ?????

Snue

Originally posted at

2026-04-16T20:00:00

Yesterday I biked into a railing on a highway overpass and the headphones launched off my head and I watched terrified as they soared and landed on the shoulder. I managed to retrieve them and besides very minimal scuffing, they are still performing excellently.

MWeb

Originally posted at

2026-04-13T20:00:00

Awesome, sound is great, comfortable to wear, as well as listening to music generally, it's helping my barbershop chorus rehearsal as I can hear the different parts so clearly. Can switch settings so aware of surroundings, very impressed. Fabulous quality headphones, would recommend, farewell fiddly earbuds, am a headphone girl!

Belles22

Originally posted at

2026-04-11T20:00:00

I bought these because of the comfort reviews and so glad I did. Never had a pair as good as this. The sound quality has blown me away.

Demers

Originally posted at

2026-04-11T20:00:00

Great sound quality but it turns off randomly too often. Could get better headphones for a cheaper price

GPXia

Originally posted at

2026-04-09T20:00:00

Excellent headphones, far better than I could have imagined; very happy with my purchase. A friend advised my buying these headphones. I purchased for the 'ambient, adaptive sound control' of my surroundings. And these 'ambient, adaptive sound controls' are brilliant. And then to discover music sounds absolutly fab' too! Plus I find the headphones very comfortable. And the 'Sound Connect App' very useful and helpful.

AbiO

Originally posted at

2026-04-06T20:00:00

Bought four different pairs as each one had faulty buttons (touch functions to pause etc not working) before I eventually gave up on Sony and went for Bose instead. Very disappointed as it meant a lot of effort was spent trying to get them. Had seen good reviews so kept trying but am likely to avoid Sony after this experience

Poor h.

Originally posted at

2026-04-05T20:00:00

Best headphones on market. Amazing sound and great noise cancelling.

Marabout F.

Originally posted at

2026-04-04T20:00:00

I got these headphones less than a year ago and the hinges have snapped out of place on both sides of the headphones. Initially i glued the hinge back into place the first time it happened and now it had happened on the other side. Extremely upset as I paid full price and anytime i speak with anyone about repairs I am told that it does not fall under the warranty. I recommend you save yourself the time and money and invest in other headphones by other companies because this design flaw appears to be common with Sony headphones. I originally enjoyed the sound quality of the project and was certain that the headphones were the ones for me but now that this has happened to both sides and I find it it has happened to many others it makes me question my overall purchase

AMejiaG

Originally posted at

2026-04-01T20:00:00

PERFECT FOR TRAVEL, SOUND IS BANGING. GOOD FOR MOVIES TOO

Tokes

Originally posted at

2026-03-31T20:00:00

I've been using the Sony WH-1000XM5, and honestly, it feels like stepping into silence whenever I put them on. The noise cancelling is insanely good. When you're on a bus, train, or even around people talking, it just fades everything out. It actually makes you notice how noisy your environment was before ?? Sound-wise, it's clean and smooth, but not perfect out of the box. I had to tweak the EQ a bit to get that punchy bass I like. After that, it sounds amazing. Comfort is where it really wins for me. I can wear it for hours without any pain or pressure. That matters more than you think.

Alinston

Originally posted at

2026-03-31T20:00:00

DO NOT BUY. I strongly advise against purchasing these headphones. I bought them a few months ago and have used them only minimally. Recently, while at the gym, they unexpectedly broke-the earcup detached and was left hanging by the wire. I contacted Sony to request a replacement, but I was informed that the issue is not covered under warranty. As a result, I am left with a $300 product that is no longer usable.

Pthib

Originally posted at

2026-03-29T20:00:00

Had these around 1 month now and I really like them, ANC is great and the app allows lost of customisation. A couple of negatives, they are large and I look like I am wearing ear defenders, they get uncomfortable eventually if you wear glasses due to the position of the speakers

HALA56

Originally posted at

2026-03-26T20:00:00

Bought for long haul flihht and general music listening. Noise canceling and music range excellent. Very comfortable to wear for s long time and battery lasts ages

JB8462

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2026-03-25T20:00:00

Nice headphones, good sound quality and excellent noise blocking

DKT88

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2026-03-25T20:00:00

Very good very nice! Good sound! Very good sound!!

Ooga b.

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2026-03-25T20:00:00

These are soft light and comfortable over ear headphones with outstanding quality listening. Lovely colour which is stylish and unusual.

Scubaemsy

Originally posted at

2026-03-24T20:00:00

Love the noise cancelling function. Very comfortable on the ears. It brings peace and quiet.

Ben O.

Originally posted at

2026-03-23T20:00:00

I bought these one year and three months ago and they just broke. They're *just* outside the warranty. There is a faulty hinge mechanism on these headphones that Sony knows about (look up: sony xm5 broken hinge if you want to see all the many, many people who've had the same issue). Apparently even if you're covered by warranty, they classify this as "physical damage" and won't cover it. I would never buy these and wouldn't recommend them because of this. They're too expensive to have known design flaws that Sony refuses to fix.

SammyL

Originally posted at

2026-03-22T20:00:00

Sound quality and noise cancelling is great. Ambient sound is good. But they're uncomfortable to wear. After only 10 minutes they start hurting on the head strap and after 30 mins they also start to feel uncomfortable on the ears. Considering the price, I expected to be able to wear them all day and still be comfortable.

JennApp

Originally posted at

2026-03-22T20:00:00

I bought mine a year ago. On a recent RV trip, I used it to listen to XM on my phone and have noise cancellation from our very noisy RV. Battery had to be recharged after just a couple hours and during the recharge, the noise cancellation and music were inoperative. A battery replacement option would have been a good feature.

JV0410

Originally posted at

2026-03-22T20:00:00

I've been using this product for a while now and I'm really satisfied with the overall performance. The quality is excellent and it works exactly as expected. It's easy to use and very reliable, which makes it worth the purchase. I would definitely recommend it to others who are looking for something similar. Great value for money and I would buy it again.

Brandontan

Originally posted at