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The service agreement includes priority depot service, remedial maintenance covering all parts and labor, return shipping costs, Sony Core Exchange priority module exchange, software support, and toll-free telephone technical support during business hours.
The priority depot service typically offers a 3-business-day turnaround, plus shipping time, to ensure your equipment is back in operation promptly.
Yes, the DepotPLUS Service Agreement provides toll-free telephone technical support available Monday through Friday, 8:30 AM to 5:00 PM, excluding Sony holidays.
The service agreement is exclusively sold through authorized resellers, such as Adorama, ensuring you receive service from trusted professionals.
The Sony Core Exchange, formerly known as FRB, is a priority module exchange program that allows for the swift replacement of modules to minimize downtime of your equipment.
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SRW5000
Business hours
Find comprehensive support for your Sony SRW5000 with the SRW5000/RSDP2 24-Month SupportNET DepotPLUS Service Agreement. This reliable and high-quality service agreement ensures your HDCAM VTR is always in top-notch condition, with depot level support provided at Sony Authorized Service Locations during regular business hours (Monday to Friday, 8:30 AM to 5:00 PM).
Enjoy the benefits of priority depot service, typically offering a swift 3-business-day turnaround plus shipping time, ensuring minimal disruption to your operations. This durable service agreement covers remedial maintenance, including all parts, labor, and return shipping costs, giving you peace of mind and saving you from unexpected expenses.
The Sony Core Exchange (formerly FRB) priority module exchange is included, further enhancing the value of this service agreement. Additionally, you'll have access to software support and toll-free telephone technical support provided Monday through Friday, 8:30 AM to 5:00 PM (except Sony holidays), ensuring you always have the help you need at your fingertips.
The SRW5000/RSDP2 SupportNET product is exclusively sold by authorized resellers like Adorama, a trusted retailer known for its commitment to quality products and exceptional customer service. Trust in Adorama for your Sony SRW5000's comprehensive, reliable, and affordable 2-year depot service.
https://www.sony.com/electronics
800-942-7669