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Reviews about this item

Review Summary

2024-01-03T19:00:00

Rated 3 out of 5

Not happy with pads

I have been very happy with the sound and quality of my headphones until I am seeing the leather peeling out even tough the great care I provide

Chirowalter

2020-08-03T20:00:00

Rated 1 out of 5

cracking sound on the left earphone

after almost 3 weeks of usage i started getting these cracking sound on the left side of headphones

Roshansriv

2020-08-02T20:00:00

Rated 5 out of 5

Amazing Headphones

The sound cancelling is out of this world and the sound quality is on par with 2000$ + headphones.

CAMorrison

2020-07-14T20:00:00

Rated 3 out of 5

Poor battery monitoring

I've had these for a year now and while overall they are good, they have a particularly annoying defect. They always report 100% battery right up until the battery dies and they turn off. Once the battery is dead it will report 100% again after charging for a few seconds. You just can't rely on what it says, you need to guess the battery level and the battery life is nowhere near the claimed 30 hours, it's closer to 10.

Gair

2020-05-15T20:00:00

Rated 1 out of 5

WH-1000XM2 Wireless headphone, Cracking Band

I bought the WH-1000XM2 headphone in 2017 December 17th from Amazon. After 1 years and four months gentally usage, both of my bands were cracked. I really doubt this product's reliability is good as Bose QC35 level product!!!

Linyi

2020-04-28T20:00:00

Rated 2 out of 5

Great Sound, problems with Blue tooth reconnecting

Have problems with reconnecting the Bluetooth after the initial setup. As soon as it is powered off , it will not reconnect automatically. It has to be manually reconnected. Tried this on a Samsung TV and two different Bluetooth transmitting devices .Also tried resetting the headset. I wonder if the 100MXM3 has the same problem. Support is no help.

Ronvg

2020-04-09T20:00:00

Rated 5 out of 5

Amazingly simple and easy to use!

When I first received the headphones, I confess I was a bit intimidated. But, once I began, everything worked correctly the first time, no problem whatsoever. I don't have a portable phone; I intended them for use with my iPod 7th Generation (software version 13.4.1). I made sure Bluetooth was enabled in Settings. My iPod said I needed an app. I clicked on the app, it loaded in a few seconds. I entered my password, and that was it. My iPod and the Sony headphones began working perfectly. The instructions said they phones should work within 10 meters of the iPod. Just as a test, I left the iPod in my living room, went outside and walked across the street to my neighbors., a distance of about 30 meters I never heard a blip in the music at any time, nor have shown any problem with my Wi-Fi, even when I stand next to the router. To say that I am pleased with these headphones is a great understatement. I couldn't possibly be happier with them.

Firecracker

2020-03-10T20:00:00

Rated 5 out of 5

the best earphones

I was looking for Noise Cancelling earphones. I have tinnitus and wear hearing aids, had as main concern overall comfort, and battery life as I fly frequently. I am impressed with the ease of use. I bought two sets, one also for my wife who is blown away with the sound fidelity.

Tinnutis

2020-01-13T19:00:00

Rated 5 out of 5

Wow...

Just received, but am already impressed. Instructions could be a bit more robust; however, they are relatively easy to use

canciod

2020-01-02T19:00:00

Rated 4 out of 5

Good quality

Solid wireless noise cancelling headphones. Easy to set up.

bjrugg

2019-12-12T19:00:00

Rated 1 out of 5

Battery Never Takes Charge

Was given as a gift, battery never would hold a charge, initially about 10 min and then nothing.

Robert1960

2019-12-12T19:00:00

Rated 5 out of 5

great sound

Awesome !! great product, awesome sound wound't buy anything but Sony

battman53

2019-11-10T19:00:00

Rated 5 out of 5

Amazing product! But..

The headphone are truly amazing, they do exactly what they adveertise and sound great, thje noise canceling is also great as it let you get some peace and quiet, for all they parents, you'll love this product. Just another example of a great sony product. There is just one thing, this might not be for all but my headphone have being acting up lately with it producing extreemly werid noises, and the noises canceling has also stopped working. Sadly my warrantly alreasy ran out so I had to try to get them repaired, the lady I talked was very kind but she said she couldnt help me and that I would have to get new headphone as they are not able to be repaired. Unfortuantly as much as I would like too I cannoot purchase new headphones. When they worked they were the greatest thing since sliced bread!

Praneel

2019-10-21T20:00:00

Rated 1 out of 5

Stoppd working!!! Can't get support!!!

Can no longer turn this on. Instructions for resetting don't work. No way provided to contact support. What is going on with this once fine company????

WhatswrongwithSony

2019-10-18T20:00:00

Rated 2 out of 5

Not Impressed

Initially elated with my purchase — I couldn't hear a thing, while doing my homework. After approximately six months or so, the noise cancelling function stopped working almost altogether. I'll be in my office with the door closed and my headphones on, and I can hear my dog snoring in the other room. Super disappointed for such expensive headphones, I regret giving Sony a chance and not going with the other competitor, which is a shame because Sony usually has quality products. Then there was another update recently, that prevents users from using the hands-free calling.

Struggling S.

2019-09-18T20:00:00

Rated 5 out of 5

Bose-vs-Sony

Sold the newest Bose and got the WH-1000m3. AWESOME. Battery life incredible!!!! Getting a pair for my daughter for her birthday.

Zemuron

2019-06-25T20:00:00

Rated 4 out of 5

Best noise cancelling headphones however

This product is easily the best sounding headphones out of all the different brands I've had from bose to skullcandy when it comes to everyday use. However, if you sweat a lot or use this in an area that is humid enough to make sweat through your ears excessively it might distrupt bluetooth connections. I might have to return my original pair or contact sony to figure out this issue. Other than that these things are amazing.

timmy90210

2019-06-25T20:00:00

Rated 3 out of 5

Malfunction after 2 weeks

The headphones while in use was amazing! They adapted, easy to use and the control on the headphones were heavily updated compared to the 2017 version. They decided to not boot up even after charging. I thought I didn’t plug them in properly, but alas after 3 days of trying to charge it will not turn on.

Chillaxe12

2019-06-07T20:00:00

Rated 5 out of 5

Best NC headphone ever!!!

The moment I tried the headphones, I was transported to another world.The features are perfect, it works in all aspect of my life may it be walking, jogging,anywhere it's perfect and I wouldn't ask for a more perfect set of headphones.

Rodel11

2019-04-06T20:00:00

Rated 1 out of 5

Looses Charge

The headphone turns off on its own even when fully charged. Have to constantly turn the headphones back on and it turns off again. Very frustrating.

JoeC76

2019-01-08T19:00:00

Rated 2 out of 5

Bluetooth stopped working

I bought this about 6 months ago, and it worked all fine and dandy, but suddenly the headphones stopped working with bluetooth. I bought these in America, and as I live in Denmark I can't go back to the store I purchased at. It's really bugging me as I spent a lot of money on these headphones to use them for a long time, but this is not possible anymore, and I can only use them with my laptop now. Please help Sony.

Sarah97

2018-12-21T19:00:00

Rated 5 out of 5

Very nice as CNET concluded also

3 days old purchase. Very easy to set up. Would certainly recommend to others.

Gecko47

2018-11-01T20:00:00

Rated 1 out of 5

Good noise canceling, but not resilient

The headphones broke for me the first time I wore them in a light rain. Now they refuse to turn on. The noise canceling and battery life were great, but the craftsmanship on the device is exceedingly poor. I can't imagine using these in a more rainy climate like Seattle. I'd give 0 stars if I could, given how expensive these headphones are.

CTJ28

2018-09-07T20:00:00

Rated 5 out of 5

Great sound

I am happy with the Prdoct quality, ease and sound

Rohini

2018-08-30T20:00:00

Rated 5 out of 5

best sound ever

Best sound, light to wear and great sound canceling, what's there not to love???, I am in love

Porty

2018-07-12T11:06:15

Rated 1 out of 5

Headband breakage

I had read the reviews of the Sony WH-1000XM2 about the infamous breaking headband. I foolishly thought these people were probably just rough on them. I was wrong. In about 6 months the right side broke by the swivel and the left is cracked! I contacted an agent via Sony's chatline and he actually had the gaul to state that there hadn't been a reported issue with breakage. I don't like dishonesty. Either the guy was out-and-out lying or Sony is keeping their records hush-hush. I've always been a loyal Sony customer and was extremely happy with the features of the XM2 except the right touch control wasn't always accurate. My opinion of Sony has definitely changed for the worse. They have not corrected an obvious issue and opt to stick to cheap plastic and/or design. It's also annoying that I can't listen while charging.

CYNDI K.

2018-07-01T20:00:00

Rated 5 out of 5

Excellent Headphones

I purchased these headphones primarily for use in airplanes to replace an older pair of Sony headphones. The new headphones are very comfortable and were excellent for my recent flights. I have not tried the blue tooth mode yet. Also like the smaller carrying case primarily because the headphones fold up. Also the built in battery means no need to carry batteries.

Chris08

2018-06-06T13:10:46

Rated 5 out of 5

Sony masterpieces

These headphones are amazing, simply amazing, I’d buy them three more times if I could. The noise canceling is incredible and the sound is perfect. I recommend them 10 times over.

OMAR S.

2018-05-06T18:48:59

Rated 5 out of 5

amazing sound

paired with IPad and LG phone the sound is amazing. The noise canceling feature is impressive. Touch sensitive swipes/gestures on right earmuff is easier than trying to locate buttons. No regrets, these are nice.!

ERIC J.

2018-05-06T15:26:00

Rated 5 out of 5

Great Bluetooth headphones

I needed noise-canceling headphones for airplane travel because I couldn’t hear a thing with my in-ear ones my last flight. Just wearing these in the house blocks all sounds, even snapping my fingers. I am anxious to enjoy music and movies while traveling!

Paulette P.

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Sony 1000XM2 Specifications

General

General

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  • Headphone type

    Closed, dynamic

  • Driver unit

    40 mm, dome type (CCAW Voice Coil)

  • Magnet

    Neodymium

  • Impedance

    46Ohms (1 kHz) (when connecting via the headphone cable with the unit turned on), 14Ohms (1 kHz) (when connecting via the headphone cable with the unit turned off)

  • Diaphragm

    Aluminum-coated LCP

  • Frequency Response

    4Hz-40,000Hz

  • Freq. Response (Bluetooth Communication)

    20Hz - 20,000Hz (44.1kHz Sampling) / 20Hz - 40,000Hz (LDAC 96kHz Sampling, 990kbps)

  • Frequency Response (Active Operation)

    4Hz - 40,000Hz

  • Sensitivities (DB/MW)

    103 dB/mW (1 kHz) (when connecting via the headphone cable with the unit turned on), 98 dB/mW (1 kHz) (when connecting via the headphone cable with the unit turned off)

  • Volume control

    Touch Sensor

  • Cord type

    Single-sided (detachable)

  • Cord Length

    Headphone cable (1.5m (4.92') (Approx.), OFC strands, gold-plated stereo mini plug)

  • Plug

    Gold-plated L-shaped stereo mini plug

  • Inputs

    Micro USB, Stereo Mini Jack

  • Wearing style

    Circumaural

  • Passive Operation

    Yes

  • NFC

    Yes

  • S-Master HX

    Yes

  • DSEE HX

    Yes

  • Weight

    275g (9.70 oz)

Battery

Jump to...
  • Battery charge time

    Approx. 4 hrs

  • Battery Life (Cont. Music Playback Time)

    Max. 30 hrs (NC ON), Max. 38 hrs (NC OFF)

  • Battery charge method

    USB

  • Battery Life (Waiting Time)

    Max. 40 hrs (NC ON), Max. 200 hrs (NC OFF)

Bluetooth

Jump to...
  • Bluetooth version

    Version 4.1

  • Effective Range

    Line of sight approx. 10m (32.81')

  • Frequency Range

    2.4 GHz band

  • Profile

    A2DP, AVRCP, HFP, HSP

  • Supported Audio Format(s)

    SBC, AAC, aptX, aptX HD, LDAC

  • Supported Content Protection

    SCMS-T

Noise Cancelling

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  • Noise Cancelling On/off Switch

    Yes

  • Automatic AI Noise Cancelling

    Yes

  • Personal NC Optimizer

    Yes

  • Atmospheric Pressure Optimizing

    Yes

  • Ambient Sound Mode

    Yes

  • Quick Attention

    Yes

  • UPC Code

    027242906143

About Sony 1000XM2

FEATURED REVIEWS

Amazing Headphones

By CAMorrison

The sound cancelling is out of this world and the sound quality is on par with 2000$ + headphones.

Amazingly simple and easy to use!

By Firecracker

When I first received the headphones, I confess I was a bit intimidated. But, once I began, everything worked correctly the first time, no problem whatsoever. I don't have a portable phone; I intended them for use with my iPod 7th Generation (software version 13.4.1). I made sure Bluetooth was enabled in Settings. My iPod said I needed an app. I clicked on the app, it loaded in a few seconds. I entered my password, and that was it. My iPod and the Sony headphones began working perfectly. ...

View full Review

Headband style High-Resolution Audio headphones with industry-leading noise cancellation and Smart Listening by Smart Auto-settings.

• Digital Noise Cancelling lets you listen without distractions
• Personal Noise Cancelling Optimizing and Atmospheric Pressure Optimizing
• Smart Listening by Adaptive Sound Control automatically adjusts ambient sound to your activity
• High-quality audio with DSEE HX, S-Master HX and LDAC
• High quality wireless audio with BLUETOOTH and LDAC technology
• Smart listening experience by Adaptive Sound Control

Hear what you want, the way you want
Industry-leading noise cancellation made even smarter, with personal and atmospheric pressure optimizing that adjusts to your individual listening style and your altitude.

Noise cancelling made to fly
Atmospheric Pressure Optimizing delivers optimal sound at high altitude.

Smart Listening by Adaptive Sound Control automatically adjusts to whatever you do
Smart Listening by Adaptive Sound Control automatically detects your activity such as travelling, walking and waiting, then adjusts ambient sound settings to you. You can customize them to your preferences with the Sony I Headphones Connect APP.

Travelling
Take trips without interruption and lose yourself in the music with no background noise.

Walking
Be aware of everything around you, from street to office, while still enjoying music.

Waiting
Hear important announcements while you wait with reduced background noise.

Tailor sound to you
SENSE ENGINE gives you the power to tune in and out of your music at a touch.

Sony | Headphones Connect
Download the APP to use Smart Listening by Adaptive Sound Control, control your ambient sound settings and adjust the sound levels with the Equalizer.

Be in control of your listening

Hear what's important with Ambient Sound Control
Adjust ambient sound with the Sony | Headphones Connect APP to hear essential sounds when you're listening on the move.

Talk at a touch with Quick Attention

Communicate without taking your headphones off. Place your hand over the housing to turn the volume down for instant conversation.

Virtual surround sound

Feel immersed in sound wherever you are. Experience audio optimized for different listening environments including outdoor stages, clubs, halls and arenas.

Equalizer
Find your perfect sound tone for every song from the presets, easily customizable to your preference with the Sony | Headphones Connect APP.

Sound Position Control
Choose the direction you want the sound to come from, just as you can with a wireless speaker.

Truly authentic sound
Hear music that stays true to the original recording with High-Resolution Audio. Optimized for High-Resolution Audio, S-Master HX reduces distortion and allows you to enjoy all the subtleties in your music. These headphones also include a powerful 40 mm driver with Liquid Crystal Polymer (LCP) diaphragm for handling heavy beats and can reproduce a full range of frequencies up to 40 kHz.

Restore all your compressed files

Digital Sound Enhancement Engine HX (DSEE HX) upscales compressed digital music files, bringing them closer to the quality of High-Resolution Audio. By restoring the high-range sound lost in compression, DSEE HX produces your digital music files in rich, clear sound.

Wireless streaming at its best
LDAC transmits approximately three times more data (at the maximum transfer rate of 990 kbps) than conventional BLUETOOTH wireless audio, which allows you to enjoy High-Resolution Audio content in exceptional sound quality close to High Resolution Audio.

All day power and quick charging
Keep the music playing with long battery life and quick charging, giving 70 minutes of play after just 10 minutes of charge.

Easy control, light touch and hands-free calling
All your music and calls can be easily controlled using your voice and the touch panel on the side of your headphones.

1000X Series has become smarter with the Google Assistant
Industry-leading noise cancelling headphones will be optimized for the Google Assistant with an update. Ask it questions. Tell it to do things. It's your own personal Google, always ready to help.

Hands-free calling with a double tap
Conversation flows freely with easy, hands-free calling. Leave your phone where it is, just speak with a double tap.

Control at your fingertip
Change the track, turn the volume up or down and take or make calls by tapping or swiping the panel with your fingertip.

Carry case with cable
Swivel-designed earcups fold neatly into the carry case along with the cable for easy storage.

Aeroplane adapter plug
Be travel-ready. Plug the cable jack into the aeroplane adaptor plug for easy in-flight listening.

Wired for High-Resolution Audio listening
Use the supplied cable for uninterrupted truly High-Resolution Audio and noise cancelling for up to 40 hours.

Noise cancellation personalized
Personal Optimizing analyses personal characteristics like head size, glasses and hair, then optimizes sound to you.

Wireless freedom with no noise
Stream your music and listen free from wires and noise.

Sony I Headphones Connect for iOS
Download the iOS App to use Smart Listening by Adaptive Sound Control, control your ambient sound settings and adjust the sound levels with the Equalizer.

Sony I Headphones Connect for Android
Download the Android App to use Smart Listening by Adaptive Sound Control, control your ambient sound settings and adjust the sound levels with the Equalizer.

What's in the box:

  • Sony 1000XM2 Flagship Wireless Over-Ear Noise Cancelling Headphones
  • Plug Adaptor for In-Flight Use
  • 1.5m Headphone Cable (OFC Strands/Gold-Plated Stereo Mini Plug)
  • USB Cable
  • Carrying Case
  • Sony 1 Year Limited Warranty