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Review Summary
2025-10-13T20:00:00
Very hot to use in Singapore. Although song quality and noise cancelation is good.
adewpk

2025-10-13T20:00:00
I've been a longtime, devoted Sony customer I own multiple Sony devices and have always trusted your products. That's why I was so excited (and willing to spend over $400) on these high-end headphones. Sadly, my excitement did not last long. Both sides of the headphones broke at the hinges under normal use. I attempted to get support and a replacement from Sony before trying any DIY fixes, but received no assistance or even a discount toward a new pair. Desperate to keep using them, I glued the broken parts back together. That seemed like a temporary fix but now, just two months later, the glue failed and the internal wiring has broken. The headphones are now completely unusable. I truly want to continue supporting Sony, but this has shaken my confidence. A product at this price point should not fail so quickly, and the lack of meaningful support is deeply disappointing. I'm now stuck without working headphones and questioning whether Sony is reliable anymore for premium audio gear. I hope you'll look at the attached photos and consider this as serious feedback on design durability and customer support. I'd welcome any help or resolution you can offer.
chef215

2025-10-12T20:00:00
Have not owned more than 7 months and one of the earmuff stems broke. Called for Warranty and they said not covered.
1aws1

2025-10-12T20:00:00
Noise cancelling is very good...spent hours adjusting the equalizer and still not satisfied with the sound..sound quality for the cost of the headphones is not great..
GC67

2025-10-11T20:00:00
The noise cancelling on these headphones is excellent, perfect for watching movies without any distractions. It really blocks out background noise, making the audio much more immersive. Highly recommended for movie lovers.
MJHC

2025-10-07T20:00:00
I am loving it so far. Using the XM5 for work meetings and personal listening.
Dennis75

2025-10-06T20:00:00
The sound quality is amazing, but i have severe allergic reaction on the material of the pads that i can't use it.
JIBV

2025-10-05T20:00:00
I bought it last month and it is great. It sounds very good.
Buknoy

2025-10-03T20:00:00
I bought this second hand off eBay prefect headphones absolutely amazing way better then my previous razer headphones
25TConway

2025-10-01T20:00:00
I just got my headphones today and although they were in another box with bubble wrap the box was beat up with a lot of black smudges like theses were used or returned. I waiting longer vs going to a store or amazon to get them directly from Sony to help ensure I got a great product. I was never able to reach a real person when I called customer service and the phone hung up on me multiple times. What a shame.
upset m.

2025-09-29T20:00:00
Underwhelming volume but has great noise cancelling
Nats1496

2025-09-29T20:00:00
ANC is great. Sound is crisp. Very comfortable to wear.
Lvws99

2025-09-27T20:00:00
Good noise cancelling, clear sound. Not heavy, fit to ears.
Jojabks

2025-09-26T20:00:00
I Bought the product about 2 weeks, no regrets at all
Bobayisa

2025-09-26T20:00:00
I bought this a month ago, and after using it for a good while, I can say the sound quality is SUPERB. It's round, and rich. Pretty clear, plus the noise cancelling is really effective, totally worth whqt you paid for. One thing to note tho is that the controls on the right ear side is pretty sensitive. Sometimes it gets swiped by fabric when I lay down a bit while using it. Other than that, pretty good sound quality --10/10
kaii210

2025-09-26T20:00:00
As expected with my other Sony products, good quality and great experience.
CK S.

2025-09-25T20:00:00
Cheaper than the XM6, and have fantastic clarity. Definitely worth the money.
Nongs

2025-09-25T20:00:00
Bought these headphones in May 2025 and the hinge on the headphone seems to have poor quality control, which is similar to most of the negative reviews. The hinge on one of the earcups that connects the headphone to the headband has failed and the glue and plastic has detached the cup from the headphone band just four months later in September 2025 just from normal use. Upon speaking with customer support and relations and putting in a claim, there is nothing that could be done other than paying for a new pair of headphones or sending it off for a repair at my own expense. For an almost $500 dollar headphones to to be practically defective in four months from purchase due to everyday use is disappointing. At the end, the offer provided was to pay more than I originally paid for the headphones to get a new replacement or to get them repaired for almost half the cost paid for the headphones a few months prior. There is in no way, in good faith, I can recommend this product as this is a consistent issue, from brief research, since its launch. Very unfortunate that there is nothing that can be done as the limited warranty provided does not have any coverage for damage, accidental or not.
ajval

2025-09-21T20:00:00
I brought this one month ago and now after everyday use I got to know its a little bit louse over my head like when doing workout it falls down even if I am doing something that requires not that much of the movement I tried to adjust the overall fit. And at many place the noice cancelled is not good also it lets a lot of unnecessary sound in. Overall its good ??
Ninjahacker

2025-09-19T20:00:00
Very good headphones great sound quality great product one of the best headphones I have had
Maciej G.

2025-09-18T20:00:00
Bought 2 months ago and the sound is good. Noise cancelling is reasonably good.
stryfe

2025-09-16T20:00:00
Bought the headphones at good price and happy with my purchase! Love the colour & sound of the headphones...
Kims28

2025-09-16T20:00:00
It's great! The noise cancelling feature is great. It really helps me tune out from all the distractions. It also does not hurt my ears when I wear them for a long time.
KimCl

2025-09-13T20:00:00
I used it during my fight and listened to music; its voice cancellation is excellent.
BAN01

2025-09-13T20:00:00
It's very nice and good sound quality, I really ?? ??
RKANNA

2025-09-11T20:00:00
Really glad that I paid for this higher range model. Happy with the sounds and the ambient setting. Hope the battery life can last many years
Bluchee

2025-09-03T20:00:00
Overal good pair of headphones, but the build quality is mid at best. I am no audiophile, and have not purchased a headset this expensive before. I have used several other mid to low-range devices and can appreciate the difference. The price is for the noise-canceling function. The quality of the music is notable in comparison to other devices. It is very noticeable when I am in public/noisy environments. For the price, the build is disappointing. The controls work most of the time, but start to act up the longer I wear them. I suspect the pressure pad is either getting humid or depressed as I wear them. I have to turn off the control features if I wear them for more than an hour. The hinge also broke while wearing for normal use. I will admit to being a more blunt person, but I cannot point to any major drop/pressure that would explain the break. Search the internet for "1000XM5 hinge" and you'll see what I mean. For hundreds of dollars and version 5 you would think these issues would be better and not worse.
bhpbop

2025-09-01T20:00:00
I loved my WH-1000XM5s, which I found to be significantly more comfortable than my old Bose Headphones. This was until they broke twice, in the same way, within a year. This headphones have great sound, noise cancelling and are comfortable enough that you can wear them for hours with little discomfort. However, I cannot recommend them due to the poor plastic construction of the band, specific where the joints pivot. In short, these joints are brittle and have broken twice on me in the exact same way despite being in the Sony provided case when they broke. Consequently, I am now out $450+ CAD for a product that I assumed would last me multiple years. I, and I imagine others, simply cannot afford to replace such an expensive product every year or so. This is also not a part of the product covered under warranty, and even if it was the manufacture won't cover "physical damage" despite the fact that the plastic joints are an obvious failure point. I would love to upgrade to a newer Sony product (the WH-1000XM6s) because I genuinely loved everything else about the headphones. But I cannot justify continuing with the band if these products are going to continually break in the same way, with no backstop or assistance from the manufacture in terms of replacement. In other words, these headphones are great - if you can afford replacing it at your own cost, every year or so. *Note, the white sheen in the picture is my failed attempt to super-glue the headphones back together
Aidanyyz

2025-08-28T20:00:00
Got the Sony WH-1000XM5 as a birthday gift for my friend, and she's beyond happy with it! ?? The noise cancellation is on another level - much better than Apple's headphones. Sound quality is richer, bass is deeper, and it's way more comfortable for long listening. Definitely feels more premium and worth the price. (Reminder: Please remember to email me the TNG reload reward as early as possible, thanks!)
Mr H.

2025-08-28T20:00:00
When I listen the music from Apple and Spotify the WH-1000XM5 have warm sound. Good for the Lon time use. But, the easy to affect the strains form the oil from ears or hair.
Mth01

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Browse our FAQ
Bluetooth Specification Version 5.2
32.81' (83.33cm)
2.4 GHz band (2.4000-2.4835 GHz)
A2DP, AVRCP, HFP, HSP
SBC, AAC, LDAC
SCMS-T
3.94' (120cm) (Approx.)
Single-sided (detachable)
11.82" (30cm)
4 Hz-40,000 Hz (JEITA)
Active Operation: 4 Hz-40,000 Hz
Bluetooth Communication: 20 Hz-20,000 Hz (44.1 kHz Sampling)
20 Hz-40,000 Hz (LDAC 96 kHz Sampling 990 kbps)
Closed, dynamic
48 ohm (1 kHz) (when connecting via the headphone cable with the unit turned on), 16 ohm (1 kHz) (when connecting via the headphone cable with the unit turned off)
Stereo Mini Jack
Neodymium
Yes
Gold-plated L-shaped stereo mini plug
102 dB (1 kHz) / mW (when connecting via the headphone cable with the unit turned on), 100 dB (1 kHz) / mW (when connecting via the headphone cable with the unit turned off)
Touch Sensor
Over Ear
Yes
Yes
Yes
Auto NC Optimizer
Yes
Max. 24 hrs (NC ON) , Max. 32 hrs (NC OFF) (Continuous communication time)
Max. 30 hrs (NC ON), Max. 40 hrs (NC OFF) (Continuous music playback time)
USB
Approx. 3.5 hrs
Required, included
Lithium-ion
Non-universal
1
Black
8.82 oz (250g) (Approx.)
192223224902, 192223234314, 4548736132580
| Models | SKU: SOWH1XM5BAK MFR: WH1000XM5/B AK $398.00 In Stock | SKU: SOWH10XM4BAK MFR: WH1000XM4/B AK $368.00 In Stock | SKU: SOWH100XM6BK MFR: WH-1000XM6 / B K $458.00 $470.99 Save:$12.99 In Stock |
|---|---|---|---|
| Features | Microphone, Noise Canceling | Microphone, Noise Canceling | Microphone, Noise Canceling |
| Connection | Bluetooth or Wired | Bluetooth or Wired | Bluetooth |
| Earpiece Style | Over-Ear | Over-Ear | Over-Ear |
| Cup Style | Closed-back | Closed-back | Closed-back |
| Form Factor | Overhead Headband | Overhead Headband | Overhead Headband |
| Kit Style | With Power Bank | With Power Bank | With Power Bank |
Simply the Best
By LightFoot
The product arrived in what appears to be planet friendly packaging, certainly no plastic on the outside or packaging. The Reference Guide included requires an electron microscope to read. The Help Guide is an essential download for Seniors like me. I was up and running within seconds listening to music from my tablet. From new, all you need to know is hold down the power button for 2 seconds. Once connected it takes you to the Sony Headphones Connect App in the Store. Registering the prod...
View full Review
Amazing!
By Kloud6
These headphones have exceeded my expectations! These are light and comfortable. Easy to set up by Bluetooth or plugging in. They charge quickly and work so well that my husband had trouble using them to talk to clients because it was weird hearing himself. I did accidentally hit the subtle buttons a few times and the matte finish show fingerprints easier then I'd like but over these are amazing! My mom's begging to use them on her overseas trip.
Your World. Nothing Else.
The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE - Extreme and Hi-Res audio support the WH-1000XM5 headphones provide awe-inspiring audio quality.
Extraordinary sound quality
Awe-inspiring audio quality delivered directly to you.
Crystal clear call quality
With Precise Voice Pickup Technology your calls come in crystal clear.
All day listening for the day ahead
Ultra-comfortable, lightweight design made for all day listening.
Industry-leading noise cancellation
From airplane noise to people's voices, our WH-1000XM5 wireless headphones with 8 microphones for noise cancellation keep out more high and mid frequency sounds than ever. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
Multi Noise Sensor Technology
With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. Ambient sound is captured even more accurately for a dramatic reduction in high frequency noise. Thanks to the new Auto NC Optimizer, noise canceling performance is always and automatically optimized based on wearing conditions and external environmental factors such as atmospheric pressure.
Incomparable noise processing
Specially developed by Sony, the Integrated Processor V1 unlocks the full potential of our HD Noise Canceling Processor QN1. This unique combination of technology controls 8 microphones to deliver unprecedent noise canceling quality.
Newly designed driver
A new 30mm precision-engineered driver unit featuring a soft TPU (Thermoplastic Polyurethane) edge enhances noise canceling, especially in low frequency ranges, helping you enjoy your music precisely without ambient noise. The carbon fiber composite material is light weight and the high rigidity dome improves sound clarity, especially in high frequency ranges.
Magnificent sound, engineered to perfection
The light and rigid precision-engineered driver unit improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimized circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound.
High-Resolution Audio with and without wires
The WH-1000XM5 supports High-Resolution Audio and High-Resolution Audio Wireless, thanks to LDAC, our industry-adopted audio coding technology. LDAC transmits approximately three times more data than conventional Bluetooth audio for exceptional High-Resolution Audio quality.
Real-time restoration of all your compressed files
Using Edge-AI (Artificial Intelligence), DSEE Extreme upscales compressed digital music files in real time. Dynamically recognizing instrumentation, musical genres and individual elements of each song, it restores high range sound lost in compression.
Crystal Clear hands-free calling
With Precise Voice Pickup Technology and advanced audio signal processing, the person on the other end of the call will hear your voice clearly, even when you are in noisy situations. Our noise reduction algorithm was developed with AI machine learning using more than 500 million voice samples to suppress ambient noise and extract your voice clearly in a wide range of environments.
4 microphones, focused on your voice
Equipped with 4 beamforming microphones, the WH-1000XM5 headphones are calibrated to only pick up your voice. An improved signal-to-noise ratio enables them to catch every single word, even when there's a lot of noise around.
Speak-to-Chat
As soon as you start a conversation, Speak-to-Chat automatically stops your music and lets in ambient sound - handy if you want to keep your headphones on or talk hands-free. This smart feature uses microphones built into your headphones and advanced audio signal processing to recognize and react to your voice. Once your chat is over, your music starts playing again automatically.
Instant pause. Instant play.
Just take the headphones off and the music stops - a capacitive sensor knows when you are wearing them. It also helps improve detection accuracy and design. Put the headphones back on and the music starts again.
Control with your voice
Just say "OK Google" or "Alexa" to activate your preferred voice assistant. Enjoy entertainment, connect with friends, get information, listen to music and notifications, set reminders, and more. You can even control your headphones' features like noise cancellation with your voice listen to and interact with emails in Microsoft Outlook and join Microsoft Teams meetings using Google Assistant or Siri.
Multipoint Connection
For total convenience, these Bluetooth headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. You'll also be able to quickly switch your headphones to either of the two devices at the touch of a button.
Fast Pair
The WH-1000XM5 supports Google's helpful new Fast Pair feature. It lets you easily locate where you left your headphones by tone sound or checking their last known location in Google's Find My Device app on your smartphone.
Easy pairing with your computer
Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop PC or tablet. Pop-up pairing guidance appears on nearby Windows 11 or Windows 10 devices when pairing mode is selected.
All day comfort with an elegant design
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
All day power and quick charging
With up to 30 hours of battery life, you'll have enough power even for long trips. If you need to charge in a hurry, you can get 3 hours worth of charge after just 3 minutes with an additional USB-PD compatible AC adapter.
Collapsible case saves space
Carry your headphones effortlessly in the redesigned case.
So immersive. So real.
Immerse yourself in sound all around you. As real as if you are there at a live concert or with the artist recording in a studio. With 360 Reality Audio, music has never been so immersive and so real. These headphones let you enjoy 360 Reality Audio.
360 Spatial Sound Personalizer
With the Sony | 360 Spatial Sound Personalizer app, you'll enjoy a sound experience that's optimized for you. The app captures and analyses your ear shape, allowing these headphones to create your own personal spatial sound field when using WLA-NS7 to connect to BRAVIA XR TVs (sold sep.)
Dolby Atmos Experience
With a Sony WLA-NS7 wireless transmitter connected to a BRAVIA XR TV (sold sep.), your headphones create the ideal arrangement of phantom speakers all around you so you can enjoy a Dolby Atmos experience. Be immersed in the scene and feel right at the heart of the action.
Better for the environment
There's no plastic in the WH-1000XM5 packaging, which is designed based on low toxicity design principles and a 'Made to be Remade' philosophy that's more socially responsible. 99% of paper packaging, other than labels, is produced using recycled and sustainable materials developed specially for Sony. WH-1000XM5 also uses recycled plastic materials from automobile parts.
https://www.sony.com/electronics
800-942-7669