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Review Summary
2025-09-01T20:00:00
I loved my WH-1000XM5s, which I found to be significantly more comfortable than my old Bose Headphones. This was until they broke twice, in the same way, within a year. This headphones have great sound, noise cancelling and are comfortable enough that you can wear them for hours with little discomfort. However, I cannot recommend them due to the poor plastic construction of the band, specific where the joints pivot. In short, these joints are brittle and have broken twice on me in the exact same way despite being in the Sony provided case when they broke. Consequently, I am now out $450+ CAD for a product that I assumed would last me multiple years. I, and I imagine others, simply cannot afford to replace such an expensive product every year or so. This is also not a part of the product covered under warranty, and even if it was the manufacture won't cover "physical damage" despite the fact that the plastic joints are an obvious failure point. I would love to upgrade to a newer Sony product (the WH-1000XM6s) because I genuinely loved everything else about the headphones. But I cannot justify continuing with the band if these products are going to continually break in the same way, with no backstop or assistance from the manufacture in terms of replacement. In other words, these headphones are great - if you can afford replacing it at your own cost, every year or so. *Note, the white sheen in the picture is my failed attempt to super-glue the headphones back together
Aidanyyz
2025-08-28T20:00:00
Got the Sony WH-1000XM5 as a birthday gift for my friend, and she's beyond happy with it! ?? The noise cancellation is on another level - much better than Apple's headphones. Sound quality is richer, bass is deeper, and it's way more comfortable for long listening. Definitely feels more premium and worth the price. (Reminder: Please remember to email me the TNG reload reward as early as possible, thanks!)
Mr H.
2025-08-28T20:00:00
When I listen the music from Apple and Spotify the WH-1000XM5 have warm sound. Good for the Lon time use. But, the easy to affect the strains form the oil from ears or hair.
Mth01
2025-08-24T20:00:00
These headphones are easy to use, lightweight, and comfortable. Sound quality is crisp but does not quite meet the depth and richness of my old Ziks from Parrot. The Ziks were twice as expensive, though! I'll enjoy these Sony headphones well.
Makrishna
2025-08-22T20:00:00
Headband is painful, not made for smaller or female/ childrens head size. I am an averaged size female and it will not adjust small enough. The added pressure gives me a headache so I do a messy bun and sit it on there until I can find a fix. I review 150-200 audiobooks a year with these. They are the best overall quality I've tried. The comfort is perfect on the ears. Noise cancellation is so good I've slept with them on. My ears do not get sweaty. I don't have to take my earrings off. I have used them for phone calls and voice is clear to the person on the other line. Doesn't pick up background noise. I would have upgraded to future models if they had made them to adjust smaller and fixed the headband/cushion issue. I talked to a customer service rep from the website and no changes have been made to the design to fix the problem. It is no secret and there are a lot of forums talking about ways to make these more comfortable. I will buy them immediately when or if they do.
FictionalFlings
2025-08-22T20:00:00
Sound is awesome and also the noise cancelling is good
Kelvin X.
2025-08-22T20:00:00
it boosts my productivity as an architect that loves listening to music while working.
arpao
2025-08-22T20:00:00
I bought 2 weeks ago and has been using it when outdoor.
KM T.
2025-08-19T20:00:00
In February 2024, I purchased the WH-1000XM5 Wireless Noise Canceling Headphone. After a year of usage, I encountered an issue with the left-sided headphone, which no longer produced sound. Unfortunately, I did not have an extended warranty and opted to send the headphone to Sony's repair company, Encompass. The diagnosis revealed that both speakers had sustained damage (Both Speakers are Blown). The total cost for the diagnosis, repair parts, and labor amounted to $333.34. The original purchase price of the headphone was $349.79. It is disheartening that the headphone failed and the speakers were damaged after only a year of use. This incident raises concerns about the product's quality. I would rate the Sony WH-1000XM5 at one out of five stars and urge consumers to be aware of this experience.
Danbst
2025-08-17T20:00:00
great quality, i really like the noise cancelling and the base
great 2.
2025-08-12T20:00:00
So glad my besties 'made' me buy it ( by topping up 1/2 :> ) as a belated b-day gift. As exp, Sony prods are reliable and of good quality. Love my bus rides more now
zpm57
2025-08-06T20:00:00
Honestly, the XM3 was way better. I went through two XM4 models with malfunctioning sound quality (booming, static, crackling sounds that gradually became louder) while playing music or simply using the noise canceling feature without music.
GreyEels
2025-08-05T20:00:00
Sony headphones deliver clear sound and comfortable wear, making them ideal for daily work and casual use. They offer reliable performance and a stylish design that fits perfectly into everyday life.
Robert W.
2025-08-03T20:00:00
I bought these for my wife for Christmas. She really liked them but after about a year the joint connecting the headband to the ear piece broke. This was just outside the warranty period, so we reviewed some videos to learn it is a common issue and follow some tips (e.g., try plastic weld). That worked for a few weeks, then the side broke, so we did the same thing, then it broke again, hence the duct tape. This was normal household wear, and I definitely would expect better from Sony and this price point. They have setup a service via Microland for headband repair, but that is another $150 and I would sooner put that toward new headphones with a different company.
Gabriel_yyj
2025-07-29T20:00:00
Upgraded from my XM3 to the XM5. The ANC (Active Noise Cancelling) feature is significantly better with the XM5. Highly recommeded.
alderaan65
2025-07-28T20:00:00
Bought this in November 2023 and only lasted 18 months and now the right speaker driver is totally dead. For $400 dollars I expected better especially from Sony. Their quality and support is rapidly going down the drain as well as my money.
Zumpy
2025-07-28T20:00:00
bought this early this month. been eyeing this smoky pink for so long. when my saving is enough i just bought one as birthday present <3
yoon24
2025-07-27T20:00:00
I bought it for my daughter and she loves it so much.
Bentank
2025-07-23T20:00:00
Bought a little less than a year ago, both hinges are broken, the battery life is abysmal, the sound quality has decreased severely, now to the point where these are unusable in any shape or form. $400 for a month of good usage. After that, it just degrades very quickly. (side note; really uncomfortable most of the time, never a good fit and would always rest funky on my head and ears.)
The H.
2025-07-20T20:00:00
I bought it a month ago and I never regret it , it so comfort to put it around your ears. It was a amazing experience when you listening to your favourite kind of music it's truly different than any headphone that I ever have before. When you connect it with 360 live music apps it's give you another dimension of music experience that you never heard it before it just like going to live concert. Im really glad to have it with me , now im always bring it with me whenever im going out especially on holiday.
Li r.
2025-07-14T20:00:00
I bought this 15 days ago and I glad I did it, the best sound and comfort. But it little bit sensitive when you cover the headphones with hoodie
Putdusak
2025-07-14T20:00:00
Bought it a month ago, enjoy it so far. And good quality.
Music L.
2025-07-12T20:00:00
I would appreciate if we had some good features added to the Xm5 such as THE LISTENING MODE feature from the Xm6. And the sound quality and the noise cancelling feature needs some improvements since the price we pay as a customer is not cheep. I would appreciate if you would take this matter seriously and fix these problems in the next update for these Xm5 headphones. Thank you.
Vish01
2025-07-10T20:00:00
Useless for watching movies. Cannot disable Automatic Gain Control -AGC of source signal. Dialogue volume OK but when characters stop talking volume drops to total silence eliminating all critical background sounds and any mood music. Destroys suspension of disbelief pulling viewer out of movie. Volume continuely goes up and down ruining and wasting all the effort and work by the sound engineer. Gone back to my WIRED Sennheiser headphones.
PCQ3912
2025-07-10T20:00:00
I bought a month ago and I am so happy with its quality. I love the sound and the option to personalise it through app.
KrishAnn
2025-07-10T20:00:00
Very good during travel. Especially in flight. Great product
Jebon
2025-07-08T20:00:00
The best thing about these is the battery life! I use them all the time and only have to charge once a week max. They also charge to full in genuinely 15 minutes which is insane. I bought these almost a year ago now and I am so happy with them. Good quality, durable, good case, very comfortable to wear. They sometimes hurt the top of my head a bit, but only after wearing them for hours on end. Overall, I am very pleased and impressed!
nora13
2025-07-06T20:00:00
Best buy this 2025, bought 2 total for me and my wife.
Phil_ph
2025-07-06T20:00:00
After using this product for just a month, I deeply regret spending such a high amount on what turned out to be a very average and uncomfortable pair of headphones. I expected premium sound quality and comfort, but got neither. The audio is mostly flat and unimpressive - bad for music, worse for watching films. After using equalizer only it made some progress but not to my expectations. To make things worse, the headphones heat up after just 30 minutes of use, making them painful to wear for any extended period.
pathumpml
2025-07-04T20:00:00
I bought this a month ago.. the sound quality is superb
Amin89
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Browse our FAQ
Bluetooth Specification Version 5.2
32.81' (83.33cm)
2.4 GHz band (2.4000-2.4835 GHz)
A2DP, AVRCP, HFP, HSP
SBC, AAC, LDAC
SCMS-T
3.94' (120cm) (Approx.)
Single-sided (detachable)
11.82" (30cm)
4 Hz-40,000 Hz (JEITA)
Active Operation: 4 Hz-40,000 Hz
Bluetooth Communication: 20 Hz-20,000 Hz (44.1 kHz Sampling)
20 Hz-40,000 Hz (LDAC 96 kHz Sampling 990 kbps)
Closed, dynamic
48 ohm (1 kHz) (when connecting via the headphone cable with the unit turned on), 16 ohm (1 kHz) (when connecting via the headphone cable with the unit turned off)
Stereo Mini Jack
Neodymium
Yes
Gold-plated L-shaped stereo mini plug
102 dB (1 kHz) / mW (when connecting via the headphone cable with the unit turned on), 100 dB (1 kHz) / mW (when connecting via the headphone cable with the unit turned off)
Touch Sensor
Over Ear
Yes
Yes
Yes
Auto NC Optimizer
Yes
Max. 24 hrs (NC ON) , Max. 32 hrs (NC OFF) (Continuous communication time)
Max. 30 hrs (NC ON), Max. 40 hrs (NC OFF) (Continuous music playback time)
USB
Approx. 3.5 hrs
Required, included
Lithium-ion
Non-universal
1
Black
8.82 oz (250g) (Approx.)
192223224902, 192223234314, 4548736132580
Models | SKU: SOWH1XM5BAK MFR: WH1000XM5/B AK $398.00 In Stock | SKU: SOWH10XM4BAK MFR: WH1000XM4/B AK $368.00 In Stock | SKU: SOWH100XM6BK MFR: WH-1000XM6 / B K $448.00 $460.99 Save:$12.99 In Stock |
---|---|---|---|
Features | Microphone, Noise Canceling | Microphone, Noise Canceling | Microphone, Noise Canceling |
Connection | Bluetooth or Wired | Bluetooth or Wired | Bluetooth |
Earpiece Style | Over-Ear | Over-Ear | Over-Ear |
Cup Style | Closed-back | Closed-back | Closed-back |
Form Factor | Overhead Headband | Overhead Headband | Overhead Headband |
Kit Style | With Power Bank | With Power Bank | With Power Bank |
Simply the Best
By LightFoot
The product arrived in what appears to be planet friendly packaging, certainly no plastic on the outside or packaging. The Reference Guide included requires an electron microscope to read. The Help Guide is an essential download for Seniors like me. I was up and running within seconds listening to music from my tablet. From new, all you need to know is hold down the power button for 2 seconds. Once connected it takes you to the Sony Headphones Connect App in the Store. Registering the prod...
View full Review
Amazing!
By Kloud6
These headphones have exceeded my expectations! These are light and comfortable. Easy to set up by Bluetooth or plugging in. They charge quickly and work so well that my husband had trouble using them to talk to clients because it was weird hearing himself. I did accidentally hit the subtle buttons a few times and the matte finish show fingerprints easier then I'd like but over these are amazing! My mom's begging to use them on her overseas trip.
Your World. Nothing Else.
The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE - Extreme and Hi-Res audio support the WH-1000XM5 headphones provide awe-inspiring audio quality.
Extraordinary sound quality
Awe-inspiring audio quality delivered directly to you.
Crystal clear call quality
With Precise Voice Pickup Technology your calls come in crystal clear.
All day listening for the day ahead
Ultra-comfortable, lightweight design made for all day listening.
Industry-leading noise cancellation
From airplane noise to people's voices, our WH-1000XM5 wireless headphones with 8 microphones for noise cancellation keep out more high and mid frequency sounds than ever. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
Multi Noise Sensor Technology
With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. Ambient sound is captured even more accurately for a dramatic reduction in high frequency noise. Thanks to the new Auto NC Optimizer, noise canceling performance is always and automatically optimized based on wearing conditions and external environmental factors such as atmospheric pressure.
Incomparable noise processing
Specially developed by Sony, the Integrated Processor V1 unlocks the full potential of our HD Noise Canceling Processor QN1. This unique combination of technology controls 8 microphones to deliver unprecedent noise canceling quality.
Newly designed driver
A new 30mm precision-engineered driver unit featuring a soft TPU (Thermoplastic Polyurethane) edge enhances noise canceling, especially in low frequency ranges, helping you enjoy your music precisely without ambient noise. The carbon fiber composite material is light weight and the high rigidity dome improves sound clarity, especially in high frequency ranges.
Magnificent sound, engineered to perfection
The light and rigid precision-engineered driver unit improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimized circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound.
High-Resolution Audio with and without wires
The WH-1000XM5 supports High-Resolution Audio and High-Resolution Audio Wireless, thanks to LDAC, our industry-adopted audio coding technology. LDAC transmits approximately three times more data than conventional Bluetooth audio for exceptional High-Resolution Audio quality.
Real-time restoration of all your compressed files
Using Edge-AI (Artificial Intelligence), DSEE Extreme upscales compressed digital music files in real time. Dynamically recognizing instrumentation, musical genres and individual elements of each song, it restores high range sound lost in compression.
Crystal Clear hands-free calling
With Precise Voice Pickup Technology and advanced audio signal processing, the person on the other end of the call will hear your voice clearly, even when you are in noisy situations. Our noise reduction algorithm was developed with AI machine learning using more than 500 million voice samples to suppress ambient noise and extract your voice clearly in a wide range of environments.
4 microphones, focused on your voice
Equipped with 4 beamforming microphones, the WH-1000XM5 headphones are calibrated to only pick up your voice. An improved signal-to-noise ratio enables them to catch every single word, even when there's a lot of noise around.
Speak-to-Chat
As soon as you start a conversation, Speak-to-Chat automatically stops your music and lets in ambient sound - handy if you want to keep your headphones on or talk hands-free. This smart feature uses microphones built into your headphones and advanced audio signal processing to recognize and react to your voice. Once your chat is over, your music starts playing again automatically.
Instant pause. Instant play.
Just take the headphones off and the music stops - a capacitive sensor knows when you are wearing them. It also helps improve detection accuracy and design. Put the headphones back on and the music starts again.
Control with your voice
Just say "OK Google" or "Alexa" to activate your preferred voice assistant. Enjoy entertainment, connect with friends, get information, listen to music and notifications, set reminders, and more. You can even control your headphones' features like noise cancellation with your voice listen to and interact with emails in Microsoft Outlook and join Microsoft Teams meetings using Google Assistant or Siri.
Multipoint Connection
For total convenience, these Bluetooth headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. You'll also be able to quickly switch your headphones to either of the two devices at the touch of a button.
Fast Pair
The WH-1000XM5 supports Google's helpful new Fast Pair feature. It lets you easily locate where you left your headphones by tone sound or checking their last known location in Google's Find My Device app on your smartphone.
Easy pairing with your computer
Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop PC or tablet. Pop-up pairing guidance appears on nearby Windows 11 or Windows 10 devices when pairing mode is selected.
All day comfort with an elegant design
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
All day power and quick charging
With up to 30 hours of battery life, you'll have enough power even for long trips. If you need to charge in a hurry, you can get 3 hours worth of charge after just 3 minutes with an additional USB-PD compatible AC adapter.
Collapsible case saves space
Carry your headphones effortlessly in the redesigned case.
So immersive. So real.
Immerse yourself in sound all around you. As real as if you are there at a live concert or with the artist recording in a studio. With 360 Reality Audio, music has never been so immersive and so real. These headphones let you enjoy 360 Reality Audio.
360 Spatial Sound Personalizer
With the Sony | 360 Spatial Sound Personalizer app, you'll enjoy a sound experience that's optimized for you. The app captures and analyses your ear shape, allowing these headphones to create your own personal spatial sound field when using WLA-NS7 to connect to BRAVIA XR TVs (sold sep.)
Dolby Atmos Experience
With a Sony WLA-NS7 wireless transmitter connected to a BRAVIA XR TV (sold sep.), your headphones create the ideal arrangement of phantom speakers all around you so you can enjoy a Dolby Atmos experience. Be immersed in the scene and feel right at the heart of the action.
Better for the environment
There's no plastic in the WH-1000XM5 packaging, which is designed based on low toxicity design principles and a 'Made to be Remade' philosophy that's more socially responsible. 99% of paper packaging, other than labels, is produced using recycled and sustainable materials developed specially for Sony. WH-1000XM5 also uses recycled plastic materials from automobile parts.
https://www.sony.com/electronics
800-942-7669