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Review Summary
2025-10-17T20:00:00
The quality is awsome. I cant compare with another brand withi this proce range. This is the king
Zuhairi

2025-10-17T20:00:00
Comfortable with good sound quality and excellent noise cancelling. Would prefer that they folded smaller like Bose and had a hard case rather than the soft one provided. Good battery life. Paid £219 on Prime day so great value.
DMacE

2025-10-16T20:00:00
Headphones totally stopped working in a little over a year, Sony will not offer to repair or any support - they just told me to go find a headphone repair center. Google around, there are known problems with these and the software also sucks.
Cust123

2025-10-15T20:00:00
Noise cancelling is great, sound quality is decent once you've tweaked it with the EQ on the app. Headband is uncomfortable after about 30 mins and the hinges feel really delicate. Lots of users reporting quality issues with headband padding, too.
Aahsff

2025-10-15T20:00:00
Been meaning to go wireless for ages, glad I did, 'phones are comfortable to wear and sound quality excellent
ancient r.

2025-10-14T20:00:00
Comfortable to wear and great sound. Easy to set up.
Jimbo45

2025-10-14T20:00:00
I bought this month ago, im soo in love with all features!
Ateyn

2025-10-13T20:00:00
Very hot to use in Singapore. Although song quality and noise cancelation is good.
adewpk

2025-10-13T20:00:00
I've been a longtime, devoted Sony customer I own multiple Sony devices and have always trusted your products. That's why I was so excited (and willing to spend over $400) on these high-end headphones. Sadly, my excitement did not last long. Both sides of the headphones broke at the hinges under normal use. I attempted to get support and a replacement from Sony before trying any DIY fixes, but received no assistance or even a discount toward a new pair. Desperate to keep using them, I glued the broken parts back together. That seemed like a temporary fix but now, just two months later, the glue failed and the internal wiring has broken. The headphones are now completely unusable. I truly want to continue supporting Sony, but this has shaken my confidence. A product at this price point should not fail so quickly, and the lack of meaningful support is deeply disappointing. I'm now stuck without working headphones and questioning whether Sony is reliable anymore for premium audio gear. I hope you'll look at the attached photos and consider this as serious feedback on design durability and customer support. I'd welcome any help or resolution you can offer.
chef215

2025-10-12T20:00:00
Have not owned more than 7 months and one of the earmuff stems broke. Called for Warranty and they said not covered.
1aws1

2025-10-12T20:00:00
Noise cancelling is very good...spent hours adjusting the equalizer and still not satisfied with the sound..sound quality for the cost of the headphones is not great..
GC67

2025-10-11T20:00:00
The noise cancelling on these headphones is excellent, perfect for watching movies without any distractions. It really blocks out background noise, making the audio much more immersive. Highly recommended for movie lovers.
MJHC

2025-10-07T20:00:00
I am loving it so far. Using the XM5 for work meetings and personal listening.
Dennis75

2025-10-06T20:00:00
The sound quality is amazing, but i have severe allergic reaction on the material of the pads that i can't use it.
JIBV

2025-10-05T20:00:00
I bought it last month and it is great. It sounds very good.
Buknoy

2025-10-03T20:00:00
I bought this second hand off eBay prefect headphones absolutely amazing way better then my previous razer headphones
25TConway

2025-10-01T20:00:00
I just got my headphones today and although they were in another box with bubble wrap the box was beat up with a lot of black smudges like theses were used or returned. I waiting longer vs going to a store or amazon to get them directly from Sony to help ensure I got a great product. I was never able to reach a real person when I called customer service and the phone hung up on me multiple times. What a shame.
upset m.

2025-09-29T20:00:00
Underwhelming volume but has great noise cancelling
Nats1496

2025-09-29T20:00:00
ANC is great. Sound is crisp. Very comfortable to wear.
Lvws99

2025-09-27T20:00:00
Good noise cancelling, clear sound. Not heavy, fit to ears.
Jojabks

2025-09-26T20:00:00
I Bought the product about 2 weeks, no regrets at all
Bobayisa

2025-09-26T20:00:00
I bought this a month ago, and after using it for a good while, I can say the sound quality is SUPERB. It's round, and rich. Pretty clear, plus the noise cancelling is really effective, totally worth whqt you paid for. One thing to note tho is that the controls on the right ear side is pretty sensitive. Sometimes it gets swiped by fabric when I lay down a bit while using it. Other than that, pretty good sound quality --10/10
kaii210

2025-09-26T20:00:00
As expected with my other Sony products, good quality and great experience.
CK S.

2025-09-25T20:00:00
Cheaper than the XM6, and have fantastic clarity. Definitely worth the money.
Nongs

2025-09-25T20:00:00
Bought these headphones in May 2025 and the hinge on the headphone seems to have poor quality control, which is similar to most of the negative reviews. The hinge on one of the earcups that connects the headphone to the headband has failed and the glue and plastic has detached the cup from the headphone band just four months later in September 2025 just from normal use. Upon speaking with customer support and relations and putting in a claim, there is nothing that could be done other than paying for a new pair of headphones or sending it off for a repair at my own expense. For an almost $500 dollar headphones to to be practically defective in four months from purchase due to everyday use is disappointing. At the end, the offer provided was to pay more than I originally paid for the headphones to get a new replacement or to get them repaired for almost half the cost paid for the headphones a few months prior. There is in no way, in good faith, I can recommend this product as this is a consistent issue, from brief research, since its launch. Very unfortunate that there is nothing that can be done as the limited warranty provided does not have any coverage for damage, accidental or not.
ajval

2025-09-21T20:00:00
I brought this one month ago and now after everyday use I got to know its a little bit louse over my head like when doing workout it falls down even if I am doing something that requires not that much of the movement I tried to adjust the overall fit. And at many place the noice cancelled is not good also it lets a lot of unnecessary sound in. Overall its good ??
Ninjahacker

2025-09-19T20:00:00
Very good headphones great sound quality great product one of the best headphones I have had
Maciej G.

2025-09-18T20:00:00
Bought 2 months ago and the sound is good. Noise cancelling is reasonably good.
stryfe

2025-09-16T20:00:00
Bought the headphones at good price and happy with my purchase! Love the colour & sound of the headphones...
Kims28

2025-09-16T20:00:00
It's great! The noise cancelling feature is great. It really helps me tune out from all the distractions. It also does not hurt my ears when I wear them for a long time.
KimCl

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Browse our FAQ
Bluetooth Specification Version 5.2
32.81' (83.33cm)
2.4 GHz band (2.4000-2.4835 GHz)
A2DP, AVRCP, HFP, HSP
SBC, AAC, LDAC
SCMS-T
3.94' (120cm) (Approx.)
Single-sided (detachable)
11.82" (30cm)
4 Hz-40,000 Hz (JEITA)
Active Operation: 4 Hz-40,000 Hz
Bluetooth Communication: 20 Hz-20,000 Hz (44.1 kHz Sampling)
20 Hz-40,000 Hz (LDAC 96 kHz Sampling 990 kbps)
Closed, dynamic
48 ohm (1 kHz) (when connecting via the headphone cable with the unit turned on), 16 ohm (1 kHz) (when connecting via the headphone cable with the unit turned off)
Stereo Mini Jack
Neodymium
Yes
Gold-plated L-shaped stereo mini plug
102 dB (1 kHz) / mW (when connecting via the headphone cable with the unit turned on), 100 dB (1 kHz) / mW (when connecting via the headphone cable with the unit turned off)
Touch Sensor
Over Ear
Yes
Yes
Yes
Auto NC Optimizer
Yes
Max. 24 hrs (NC ON) , Max. 32 hrs (NC OFF) (Continuous communication time)
Max. 30 hrs (NC ON), Max. 40 hrs (NC OFF) (Continuous music playback time)
USB
Approx. 3.5 hrs
Required, included
Lithium-ion
Non-universal
1
Silver
8.82 oz (250g) (Approx.)
027242923249
| Models | SKU: SOWH1XM5S MFR: WH1000XM5/S $328.00 $398.00 Save:$70.00 (18%) In Stock | SKU: SOWH1000XM4B MFR: WH1000XM4/B $198.00 $348.00 Save:$150.00 (43%) In Stock | |
|---|---|---|---|
| Features | Microphone, Noise Canceling | - | Microphone, Noise Canceling | 
| Connection | Bluetooth or Wired | - | Bluetooth or Wired | 
| Earpiece Style | Over-Ear | Over-Ear | Over-Ear | 
| Cup Style | Closed-back | Open-back | Closed-back | 
| Form Factor | Overhead Headband | - | Overhead Headband | 
| Kit Style | Base | Base | Base | 
| Edition | - | Standard | - | 
Simply the Best
By LightFoot
The product arrived in what appears to be planet friendly packaging, certainly no plastic on the outside or packaging. The Reference Guide included requires an electron microscope to read. The Help Guide is an essential download for Seniors like me. I was up and running within seconds listening to music from my tablet. From new, all you need to know is hold down the power button for 2 seconds. Once connected it takes you to the Sony Headphones Connect App in the Store. Registering the prod...
View full Review
Amazing!
By Kloud6
These headphones have exceeded my expectations! These are light and comfortable. Easy to set up by Bluetooth or plugging in. They charge quickly and work so well that my husband had trouble using them to talk to clients because it was weird hearing himself. I did accidentally hit the subtle buttons a few times and the matte finish show fingerprints easier then I'd like but over these are amazing! My mom's begging to use them on her overseas trip.
Under the banner of Sony's renowned audio innovation, the WH-1000XM5 Wireless Closed-Back Over-Ear Noise Cancelling Headphones in Silver offer a premium listening experience that stands out in the crowded market of high-end audio gear. These headphones are engineered for audiophiles and casual listeners alike, delivering high-quality, high-resolution audio with the convenience of wireless technology.
Crafted with style and durability in mind, the WH-1000XM5 headphones feature a sleek, stylish design that is both comfortable for extended wear and robust enough to withstand the rigors of daily use. The soft fit leather and ergonomic design ensure all-day comfort, while the lightweight construction and seamless swivel and hanger design add to the headphones' luxurious feel.
At the heart of the WH-1000XM5's advanced capabilities are two processors that control eight microphones, resulting in unprecedented noise cancellation and exceptional call quality. Whether you're on a flight or in a bustling caf©, the industry-leading noise cancellation technology effectively blocks out unwanted high and mid-frequency sounds, allowing you to immerse yourself in your music or conversation without distractions.
The newly developed 30mm driver unit is precision-engineered to enhance noise canceling, particularly in the lower frequency ranges, ensuring that your music is heard with crystal-clear clarity. The integration of Sony's unique technologies, such as the Integrated Processor V1 and HD Noise Canceling Processor QN1, further refines the listening experience by optimizing noise processing and delivering magnificent sound engineered to perfection.
For those who demand the best in audio quality, the WH-1000XM5 supports both High-Resolution Audio and High-Resolution Audio Wireless, courtesy of LDAC technology. This means that you can enjoy exceptional audio quality without the constraints of wires. Additionally, the DSEE Extreme feature, powered by Edge-AI, restores the high-range sound lost in compression, ensuring that every track sounds as close to the original recording as possible.
Communication is seamless with the WH-1000XM5, thanks to Precise Voice Pickup Technology and advanced audio signal processing. The four beamforming microphones focus on your voice, ensuring that your calls are crystal clear, even in noisy environments. The innovative Speak-to-Chat feature pauses your music automatically when you start a conversation, resuming playback when your chat ends.
For added convenience, the headphones are equipped with intuitive touch controls, voice assistant compatibility with Google and Alexa, and Multipoint Connection for effortless switching between Bluetooth devices. Fast Pair and Swift Pair features make connecting to your devices a breeze, while the capacitive sensor enables instant pause and play as you remove or wear the headphones.
Designed with the environment in mind, the WH-1000XM5's packaging is plastic-free and made from recycled and sustainable materials, reflecting Sony's commitment to social responsibility.
In summary, the Sony WH-1000XM5 Wireless Closed-Back Over-Ear Noise Cancelling Headphones are a testament to Sony's dedication to audio excellence, offering an unparalleled listening experience, advanced features, and a commitment to sustainability that discerning customers will appreciate.
https://www.sony.com/electronics
800-942-7669