Teradek 1-Year Pro Care Elite for Prism 802 Base Rack System 2 RU

SKU: TESLAE102802 MFR: SLAE-10-2802
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Key Features

  • Get comprehensive coverage with this Teradek Pro Care Elite warranty!
  • Enjoy fast repairs & minimal downtime with our 2-day repair service.
  • Active warranty provides peace of mind for your Prism 802 rack system.
  • Affordable price for a full year of elite support and advanced replacements.
  • Transferable warranty adds value if you decide to upgrade your system.
  • Benefit from unlimited high-priority incidents for prompt issue resolution.
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Q&A

Questions & Answers

FAQ

What does the 1-Year Pro Care Elite plan cover for the Prism 802 Base Rack System 2 RU?

The 1-Year Pro Care Elite plan provides comprehensive support and service, including rapid product replacements, priority customer support, extended hardware warranty, access to expert technical support, and a wealth of informative resources like Teradek's Knowledge Base and video tutorials.

How quickly can I expect a replacement unit if needed under the Pro Care Elite plan?

Under the Pro Care Elite plan, you can expect an advanced replacement unit to be shipped potentially in as quickly as one business day, ensuring minimal downtime for your production equipment.

Is technical support available to those enrolled in the Pro Care Elite plan?

Yes, the Pro Care Elite plan includes access to real technical support from representatives with extensive knowledge in wireless and IP video devices, ensuring you receive expert assistance when needed.

How does the Pro Care Elite plan extend the hardware warranty?

The Pro Care Elite plan extends your hardware warranty for each year you're enrolled, providing ongoing protection for your Prism 802 Base Rack System 2 RU.

What kind of resources are available through the Pro Care Elite plan?

The plan grants you access to Teradek's extensive Knowledge Base and video tutorials, offering informative guides and resources to help you maximize the use and performance of your Prism 802 Base Rack System 2 RU.

Reviews about this item

Review Summary

Teradek Pro Care Elite Specifications

  • Compatibility

    Prism 802 Base Rack System 2 RU

  • Manufacturer's Warranty

    1 Year

  • Active Warranty

    Active

  • Repair Time

    2 Days

  • Advanced Replacements

    Ships Within 1 Business Day

  • Support Inquiries via Phone

    6AM-6PM PST
    Mon-Fri

  • Voicemail Response Times

    Up to 2 Hours
    (within hours of operation)

  • Support Inquiry via Email / Helpdesk

    Active

  • Email / Helpdesk Response Time

    Within 2 Business Hours

  • Number of Incidents

    Unlimited High Priority

  • Minor Software / Firmware Upgrades

    Active

  • On-site Engineering Support Fees

    30% Discount + Travel & Expense (Per Day)

About Teradek Pro Care Elite

Let the 1-Year Pro Care Elite for Prism 802 Base Rack System 2 RU be your ultimate safeguard for your valuable production equipment. This high-quality support plan is meticulously designed to ensure your Teradek Prism 802 Base Rack System 2 RU receives the utmost care and attention it deserves.

With this advanced protection plan, you can eliminate any doubts about your equipment's performance. It offers top-to-bottom protection, ensuring your confidence in your production gear remains unshaken. This plan is specifically tailored for the Teradek Prism 802 Base Rack System 2 RU, promising seamless compatibility and ease of use.

The Pro Care Elite plan prioritizes your needs, routing you to our high-priority queues for phone and email support from Monday to Friday. You can expect rapid product replacements, with the potential to receive an advanced replacement unit in as quickly as one business day.

Moreover, the Pro Care Elite plan extends your hardware warranty for every year you're part of Pro Care, providing an added layer of security for your equipment. You'll also gain access to real technical support from representatives with extensive knowledge in wireless and IP video devices.

To further enhance your user experience, you'll have access to Teradek's extensive Knowledge Base and video tutorials, providing informative guides and tutorials to help you make the most of your equipment. Plus, enjoy guaranteed repair times, with the possibility of having your unit repaired in as quickly as two business days.

Please note that this service is currently available only in the United States. Trust the 1-Year Pro Care Elite for Prism 802 Base Rack System 2 RU to provide reliable, durable, and innovative protection for your equipment.

Teradek Pro Care Elite Features

  • Rapid Product Replacements
  • Teradek's Knowledge Base and Video Tutorials
  • Virtual Diagnostics & Engineering Support
  • Have your unit repaired as quickly as 2 business days

Warranty Information

This product has a limited warranty of 12 months.

Key Features

  • Get comprehensive coverage with this Teradek Pro Care Elite warranty!
  • Enjoy fast repairs & minimal downtime with our 2-day repair service.
  • Active warranty provides peace of mind for your Prism 802 rack system.
  • Affordable price for a full year of elite support and advanced replacements.
  • Transferable warranty adds value if you decide to upgrade your system.
  • Benefit from unlimited high-priority incidents for prompt issue resolution.

What's in the box:

  • Teradek 1-Year Pro Care Elite