Teradek 1-Year Pro Care Elite for Prism 853 4K Encoder Card

SKU: TESLAE102853 MFR: SLAE-10-2853
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Key Features

  • Get peace of mind with our Teradek Pro Care Elite, offering comprehensive coverage!
  • Enjoy quick repairs & minimal downtime; our warranty ensures your workflow stays smooth.
  • Affordable price for elite support; protect your Prism 853 4K encoder card today.
  • Claims are easy with our Pro Care; get back to creating content without the hassle.
  • Reputable provider with fast advanced replacements; ships within 1 business day!
  • Transferable plan adds value; Pro Care Elite enhances your equipment's resale appeal.
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Review Summary

Teradek Pro Care Elite Specifications

  • Compatibility

    Prism 853 4K Encoder Card

  • Manufacturer's Warranty

    1 Year

  • Active Warranty

    Active

  • Repair Time

    2 Days

  • Advanced Replacements

    Ships Within 1 Business Day

  • Support Inquiries via Phone

    6AM-6PM PST
    Mon-Fri

  • Voicemail Response Times

    Up to 2 Hours
    (within hours of operation)

  • Support Inquiry via Email / Helpdesk

    Active

  • Email / Helpdesk Response Time

    Within 2 Business Hours

  • Number of Incidents

    Unlimited High Priority

  • Minor Software / Firmware Upgrades

    Active

  • On-site Engineering Support Fees

    30% Discount + Travel & Expense (Per Day)

About Teradek Pro Care Elite

Make the most of your Teradek Prism 853 4K Encoder Card with the 1-Year Pro Care Elite plan, a robust support package designed to ensure your equipment operates flawlessly. This high-quality service plan is an essential investment for professionals who rely on their production gear to perform without fail.

With the Pro Care Elite plan, you receive top-to-bottom protection that underscores our commitment to your confidence in your production equipment. Eliminate any uncertainty surrounding the performance of your Teradek Prism 853 with this innovative support solution, offering a dedicated service that's tailored to your unique needs.

As a Pro Care Elite member, you gain access to priority support, ensuring your inquiries are fast-tracked through our high-priority queues for both phone and email assistance, available Monday through Friday. Our reliable and knowledgeable support representatives are equipped with extensive expertise in wireless and IP video devices, ready to provide you with real technical support when you need it most.

In the event of hardware issues, the Pro Care Elite plan includes rapid product replacements, with the promise to ship an advanced replacement unit in as quickly as one business day. This advanced level of service minimizes downtime, keeping your projects on track and your mind at ease.

Extend the life of your investment with an active warranty that continues for every year you're enrolled in the Pro Care Elite plan. This extended warranty coverage is a testament to the durable and high-quality nature of the Teradek Prism 853 4K Encoder Card, providing an additional layer of security for your equipment.

Furthermore, the Pro Care Elite plan guarantees repair times, with a commitment to have your unit repaired as swiftly as two business days. This reliable service ensures that your equipment is back in action promptly, maintaining the continuity of your work.

To enhance your expertise and maximize the use of your Teradek equipment, you'll also gain access to an extensive knowledge base, informative guides, and video tutorials. These resources are designed to empower you with the information you need to leverage the advanced features of your Prism 853 4K Encoder Card.

Please note that this exceptional level of service is currently available only in the United States. Secure your peace of mind and ensure uninterrupted production with the 1-Year Pro Care Elite plan for your Teradek Prism 853 4K Encoder Card.

Teradek Pro Care Elite Features

  • Rapid Product Replacements
  • Teradek's Knowledge Base and Video Tutorials
  • Virtual Diagnostics & Engineering Support
  • Have your unit repaired as quickly as 2 business days

Warranty Information

This product has a limited warranty of 12 months.

Key Features

  • Get peace of mind with our Teradek Pro Care Elite, offering comprehensive coverage!
  • Enjoy quick repairs & minimal downtime; our warranty ensures your workflow stays smooth.
  • Affordable price for elite support; protect your Prism 853 4K encoder card today.
  • Claims are easy with our Pro Care; get back to creating content without the hassle.
  • Reputable provider with fast advanced replacements; ships within 1 business day!
  • Transferable plan adds value; Pro Care Elite enhances your equipment's resale appeal.

What's in the box:

  • Teradek 1-Year Pro Care Elite