Teradek 1-Year Pro Care Elite Support Plan for Prism Flex 855 4K Encoder

SKU: TESLAE102855 MFR: SLAE-10-2855
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Key Features

  • Get comprehensive coverage with this 1-year Teradek Pro Care Elite support plan.
  • Enjoy quick repairs with our advanced replacements, shipping within 1 business day!
  • Affordable price for unlimited, high-priority incidents and support inquiries.
  • Rely on our reputable provider for active virtual diagnostics & engineering support.
  • Transferable plan includes email/helpdesk support with 2-hour response time.
  • Active warranty provides software upgrades & discounted on-site engineering.
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Review Summary

Teradek Pro Care Elite Specifications

  • Compatibility

    Prism Flex 855 4K Encoder

  • Active Warranty

    Active

  • Repair Time

    2 Days

  • Advanced Replacements

    Ships Within 1 Business Day
    FedEx Priority Overnight

  • Support Inquiries via Phone

    6AM-6PM PST
    Mon-Fri

  • Voicemail Response Times

    Up to 2 Hours (within hours of operation)

  • Support Inquiry via Email /Helpdesk

    Active

  • Email / Helpdesk Response Time

    Within 2 Business Hours

  • Number of Incidents

    Unlimited
    High Priority

  • Teradek's Knowledge Base

    Active (and Video Tutorials)

  • Virtual Diagnostics

    Active (& Engineering Support)

  • Minor Software / Firmware Upgrades

    Active

  • On-site Engineering Support Fees

    30% Discount + Travel & Expense (Per Day)

  • Duration

    1-Year

About Teradek Pro Care Elite

Become a part of an exclusive group of professionals who value their investment in the Prism Flex 855 4K Encoder with the 1-Year Pro Care Elite Support Plan. This comprehensive service plan, offered by Adorama, is designed to provide top-to-bottom protection for your advanced video encoding equipment.

Our primary goal is to instill confidence in your production gear, eliminating any uncertainties. With the Pro Care Elite Support Plan, your Teradek Prism Flex 855 4K Encoder is in the best hands, ensuring guaranteed response, repair, and replacement times.

As a Pro Care member, you gain priority access to our high-priority queues for phone and email support, Monday through Friday. In the event of a product malfunction, we commit to shipping your advanced replacement unit as quickly as one business day.

The Pro Care Elite Support Plan also extends your hardware warranty for every year you're part of Pro Care, providing an extra layer of protection for your Teradek Prism Flex 855 4K Encoder.

Our support representatives are equipped with extensive knowledge in wireless and IP video devices, ready to provide real technical support when you need it. Additionally, you'll have access to Teradek's extensive Knowledge Base and video tutorials, offering informative guides to enhance your user experience.

With guaranteed repair times as quick as two business days, we ensure minimal downtime for your production. Choose the 1-Year Pro Care Elite Support Plan for your Prism Flex 855 4K Encoder and experience peace of mind knowing your investment is well-protected.

Teradek Pro Care Elite Features

  • Get routed to our High Priority Queues for phone and email Mon-Fri
  • We'll ship your advanced replacement unit in as quickly as 1 business day
  • Extend your hardware warranty for every year you're part of Pro Care
  • Talk to Support Reps with extensive knowledge in wireless and IP video devices
  • Access Teradek's extensive Knowledge Base and video tutorials
  • Have your unit repaired as quickly as 2 business days

Warranty Information

This product has a limited warranty of 12 months.

Key Features

  • Get comprehensive coverage with this 1-year Teradek Pro Care Elite support plan.
  • Enjoy quick repairs with our advanced replacements, shipping within 1 business day!
  • Affordable price for unlimited, high-priority incidents and support inquiries.
  • Rely on our reputable provider for active virtual diagnostics & engineering support.
  • Transferable plan includes email/helpdesk support with 2-hour response time.
  • Active warranty provides software upgrades & discounted on-site engineering.

What's in the box:

  • Teradek 1-Year Pro Care Elite Support Plan