Used Epson WorkForce Pro WF-7840 Wireless Wide-Format All-in-One Inkjet Printer

2025-05-04T20:00:00

I bought this product a few months ago and it was fine until the firmware update. After the update, the machine doesn't recognize the ink cartridges. I spent time on the helpdesk line and they told me to try new cartridges. Try? These aren't cheap to just try with hope it fixes the problem.

Frustrated_Customer

Originally posted at

2025-04-01T20:00:00

Very difficult to link the printer to my MAC.

brentb28

Originally posted at

2025-03-19T20:00:00

Don't buy this unless you want a piece of junk!!! I just threw my as hard as I can out the door. To heck with your maintenance box and other multiple problems. It can only scan about 10 pages at a time without a jam. I'll never by Epson again?

Jimmy O.

Originally posted at

2025-03-04T19:00:00

I LOVE the print quality and scan ease and quality for letter and 11x17 sheets, BUT I am very angry about the rate of ink usage and the cost of cartridges. Although I've also had a brother printer that was an ink hog, so maybe all printers nowadays hog ink. I put a brand new black in cartridge in it after the one that came with the machine ran out. I got maybe 50-100 sheets TOPS through it and it's telling me my ink cartridge needs to be replaced again. Nothing I printed had excessive ink, it was mostly text reports and structural drawings that is just line-work. I never cleaned the heads so I wasn't wasting ink. Although it also says my waste box is almost full even though I've never cleaned the heads except whatever it does when its brand new and setting up.

brian354

Originally posted at

2025-03-01T19:00:00

There is a reason this is reduced in price. No Epson support, no phone number like eBay. Purchased at Office Max, grinding noises and inop after 3 weeks. Office Max won't take it back, should have purchased from Wal-Mart at least they have a return policy of value!

jgporsche

Originally posted at

2025-02-23T19:00:00

THIS TAKES TOO MUCH TIME !!!!! AND WHY DO YOU NEED ALL OF THIS DATA. EVEN SENDING IN A COMMENT

BOBU

Originally posted at

2025-02-01T19:00:00

I received my printer in January 2025. When it is working it prints beautifully. So far though I have had to do multiple head cleaning/alignment tests too often. But the quality of prints for my artwork is what I was hoping for-excellent. Also uses quite a bit of ink.

WF i.

Originally posted at

2025-01-27T19:00:00

I was initially excited about this wireless all-in-one printer and the fact that it could print in larger formats. It was fast and met my needs until it I updated the firmware. Now it won't recognize my ink cartridges. I even bought a new set of cartridges from Best Buy and it still throwing the same error that my cartridges aren't recognized. I contacted support, they reached back out to me within 24 hours with questions and requested pictures. I sent it to them within hours, and it's now been two weeks and no response. It's less than 2 years old, and now a gigantic paperweight. Thanks for nothing Epson.

Tony B.

Originally posted at

2025-01-10T19:00:00

This is my second Epson all-in one. First one lasted several years with very few issues. This one is only 6 months old and having frequent problems with paper jams when scanning. It either grabs too many sheets or the paper gets severely wedged between the white plastic above the glass. Very difficult to remove. I tried contacting "support". First time they email back saying they received my email and would get back to me shortly, and never got back to me. Second time I filled in all the required fields, including serial number, and the request would not even go thru. Instead you get a message saying, "something when wrong".

Wasting t.

Originally posted at

2025-01-09T19:00:00

I got this printer about 2 months ago. The print is slow, uses ink fast, the paper jams easily, and the way it updates is slow and cumbersome. I miss my old HP going back

Jorge1236

Originally posted at

2025-01-03T19:00:00

I hate the wf-7840 i can get it to print save pictures at 11x17 i try it so many ways and the only way that woks is to scan the picture first then change the print size.

Zzaul

Originally posted at

2024-11-03T19:00:00

ZERO Stars. No Windows 11 driver. Cannot print booklets. What a garbage company.

MrInkjet

Originally posted at

2024-10-30T20:00:00

I bought this printer in June 2024 after weeks upon weeks of research, trying to get the best value for my needs while staying within a certain price point. My purchase price was $350. The last time I had purchased a printer was ten years ago, and I had a little Canon that would get the job done, albeit fairly slow and had no other features (like scanning or ability to print large pages). I thought this printer would be an upgrade to my old one, but it's been nothing but buyer's remorse. Every second or third printer job comes with lines through my prints and requires me to go into the settings to reset it. The upside is that I'm getting pretty quick at doing it. I've read that i can convert this to a sublimation printer, which is something I've wanted, but I don't think that will fix the quality issues, and this thing is fairly large to use as a second printer. Also, it puts me right back at square one trying to find a reliable home printer. I've never been able to get the scan to email function to work, despite trying multiple times in the last few months. The speed of the print job in the specs is not as fast as real life, and doesn't print any faster than my old printer. The ink is not as vibrant as my ten year old Canon, which is probably the most disappointing part of it all, because my research said Epson was supposed to be better and I use this to supplement print jobs for my business to save some money ordering prints online. Overall not impressed, and I'm not sure what to do at this point.

Cstale007

Originally posted at

2024-10-15T20:00:00

Replacement printer still has the same issues as one it replaced. Once turned on and configured, before even loading paper, I received a "paper jam" error. What? I checked the paper tray path to see if there was anything jammed from the factory but it was clear. I finally got it to copy, but not print. I'm going to have to give in and call tech support again and spend 20 minutes with them knowing they'll probably tell me it has a defective sensor (like the previous one) and to return it. I'm losing valuable time not being able to print business cards, flyers, and heat press designs. Ugh. Needless to say I won't order one again.

LarryJames

Originally posted at

2024-09-19T20:00:00

I am not a heavy user of the printer but so far after a year, it's done everything I've asked of it. The scanning software is a little basic and clunky and it seems like it won't let you scan higher resolutions for larger images. But I'm sure I could use some third party software to get around that if I really needed it. Apart from that, I'm very happy with it.

MrMcgoo

Originally posted at

2024-09-18T20:00:00

After 2 months, Error Code 000041. I can't see any paper jam anywhere in the unit. Now I can't print, fine. But I can't scan any documents either. This error makes the unit unusable. I have a huge brick on my desk. I opened a support ticket with Epson Support, no answer after 1 week.

Mathieu

Originally posted at

2024-09-15T20:00:00

This is one of the worst printers. Please do not spend any money buying this. It always has some kind of an issue. It gives you error messages and is very fussy with ink, etc. Now we have a "Close the Scanner" error, the scanner is close, tried the youtube help and it still doesn't work.

RS11

Originally posted at

2024-09-01T20:00:00

It's one thing for a company to be so stingy and force you to use their ink cartridges, but it's even worse when their own cartridges don't work.

Jason1

Originally posted at

2024-08-12T20:00:00

We bought it not even 6 months ago once the ink ran out we bought new ink and didn't recognize any ink.

Nana p.

Originally posted at

2024-07-26T20:00:00

I am extremely disappointed with my Epson printer. After only a few months of moderate use, it has stopped printing colors altogether. I have tried all the troubleshooting steps recommended by Epson, including cleaning the printhead and updating the firmware, but nothing has worked. This issue has significantly impacted my productivity, as I rely on this printer for important color documents. The black and white printing still works, but that's not what I purchased this printer for. I expected better quality and longevity from a brand like Epson. Additionally, the customer service experience has been frustrating. I had to wait on hold for a long time and was given generic solutions that didn't resolve the problem. For the price I paid, I expected a reliable product and responsive support. I do not recommend this printer to anyone looking for a dependable color printing solution. Save your money and look for a more reliable brand.

phillybusiness

Originally posted at

2024-07-14T20:00:00

Great printer overall, but ink usage seems very high. Wish I had read more reviews, but this was the best offer on the market for 11x17 printers. Otherwise, loving everything about it. Great print quality.

relinc

Originally posted at

2024-07-05T20:00:00

We have been struggling with this printer for years now. The Epson Workforce model I had before this printer worked beautifully, but the 7840 is a dud. The hardware is good quality, but the software is absolutely terrible. I have wasted hours on the phone with tech support with no resolution. We have resigned ourselves to restarting the printer and/or the computer every few scans. It is very time consuming, and I wish the tech team would care about their product enough to fix the software.

regular g.

Originally posted at

2024-02-20T19:00:00

I'm in IT for a general contractor & use these printers at my jobsites. They work great! My users love the 11x17 print & scan capabilities, as well as the scan-to-email feature. Deducted a star due to the extra amount of ink they seem to use, but the printouts DO look great. As long as we keep getting new jobs, I'll keep deploying this printer!

DaveMc

Originally posted at

2024-02-13T19:00:00

So far the printer is excellent. The only problem I have is the upper paper tray cover was missing .I tried to get one but they sent the paper tray instead of the cover, it's not worth spending another hour on the phone to try and straighten it out.

mf2dd37110

Originally posted at

2024-02-09T19:00:00

Great product! More software options for older operating systems would have been helpful.

Weaver A.

Originally posted at

2024-02-06T19:00:00

Semi satisfactory... This printer constantly loses contact with my computer via my network. It sits there in the "on and Ready position" but my computers cannot find it. It tells me it's offline in the dialog box, but it's not. I have to turn it off and power it up at times. Other times I need to not only restart my printer, but I must restart my computer as well.

DWBiggs

Originally posted at

2024-01-28T19:00:00

Just bought this. Took longer to unpack than to set up. So far so good.

JK356

Originally posted at

2024-01-20T19:00:00

Don't buy wast of paper and ink. Every time i turn on my computer it prints one line one a piece of paper so if your want to save paper and trees don't buy this and save some money on ink as well.

Fred2233

Originally posted at

2024-01-14T19:00:00

Should have looked at the reviews before I bought this. Did the update now I can't use aftermarket ink the printer doesn't recognize it. Bought original ink now the printer won't print from my phone or computer. Not happy. Tried shutting both off. Tried starting over still no printers found.

Sal 1.

Originally posted at

2023-12-24T19:00:00

Excellent

Naveed

Originally posted at