Used Epson WorkForce ES-400 II Duplex Desktop Document Scanner

2025-06-11T20:00:00

The new software lacks the very simplest and most useful feature of old, reliable Epson Scan 2 and Scan Manager. Smart Scan only allows only one file destination and you cannot set scan profiles like before. For businesses with many types of documents to scan to different folders on a network share, this makes the process of filing documents very inefficient. The AI features that are supposed to determine a file name are not suitable for a business with large documents. OCR is far too slow and it disrupts workflows. Also, the options of saving to a multitude of cloud locations or emailing to an address set by the user is like begging for data exfiltration. I can hide those options from the user interface but there is nothing preventing the user from simply adding the options back and saving our intellectual property to their personal cloud storage. The only good thing about this scanner is that it makes quality scans (if you set the resolution correctly), it holds a lot of pages and replacement rollers are easy to obtain and install. Overall, the old saying applies here. If it ain't broke, don't fix it. Epson Scan was simple but it worked and we had a GT-S50 on every desk. As those are going out of service, I have been replacing them with newer models but the new software has degraded the functionality so much that I will be looking at alternatives to Epson. Our users dislike it very much, and I don't like telling them "sorry, your job just got harder". I do not recommend this at all.

jada99

Originally posted at

2025-01-22T19:00:00

Keep trying to install on Windows 10, still the most popular operating system currently in use. Go to support page and it tells me there is no software for your operating system. Try to install via Windoes device setup, it shows the device, ES-400II, but says the driver is unavailable.

fred888

Originally posted at

2025-01-18T19:00:00

I used this scanner daily for at least 4 years and before that owned a different model. Scanning my business documents is my life and I bragged this device before the end of last year. The upgraded $$ Accounting Receipt software does not recognize my USB connection anymore after the Oct 2024 MS update. Yes, I can use Scan 2, but why? That sofware does not have the full functionality of the ScanSmart Accounting Edition. I have spent hours on the phone with customer suppor trying to resolve the solutions. The scanner works on another computer withe same Windows release. Epson is a multimillion dollar company and needs to do a better job of keeping up with MS releases.The problems have been reported and a new fix needs to be implemented.

Tami S.

Originally posted at

2024-12-29T19:00:00

Difficult to set up with software errors on installation. Scan button does not work.

JasonW

Originally posted at

2024-07-25T20:00:00

This scanner doesn't work right out of the box. The images are skewed. It inserts letters, omits others, and jumbles everything. It is the worst scanner I have ever purchased. I also get no response from corporate.

Musher

Originally posted at

2024-06-21T20:00:00

The WorkForce ES is very easy to set up the device itself; and, downloading the driver is straight-forward. I recommend for moderate personal or small business use.

groupserve

Originally posted at

2024-04-02T20:00:00

I bought this April 2024. Excellent and Easy to Set Up and Use. Thank you Epson

5 S.

Originally posted at

2024-03-24T20:00:00

Scanning made easy

Doc J.

Originally posted at

2023-09-20T20:00:00

I have upgraded my scanner to the Epson ES-400ii and it works great and it's fast.

Dave6s9

Originally posted at

2023-07-19T20:00:00

Scanning made simple. Easy to use and efficient.

Mark

Originally posted at

2023-03-12T20:00:00

Fantastic 5 Star Product

Richard

Originally posted at

2023-01-08T19:00:00

We've been using this scanner, Epson ES-400, for many years in the office. Very easy to use, scans quickly and clearly.

Hajnalka

Originally posted at

2022-09-29T20:00:00

I had to take back a smaller scanner and replaced it with this one. It is everything I needed and then some more. I am a Notary Document Specialist and I have to scan quite a bit of paperwork and this ES-400II more than fits the bill. It is small and convenient right on my desk and definitely within reach to load and press the scan button. It's fast too! I am so glad that I decided to spend a little extra to purchase this scanner. It is a perfect companion with my Epson ET-2850. m

BCHarris2022

Originally posted at

2022-06-07T20:00:00

Fast intuitive product!

todd g.

Originally posted at

2022-04-15T20:00:00

Perfect size for a desk, scans are clear, it is easy to use. Highly recommend this scanner.

Lois G.

Originally posted at

2022-04-07T20:00:00

Scanning worked except when it came to scanning ID's like drivers licenses. Scanner would just give a red exclamation light. The weird thing is I was replacing older used ones of the same model and color, and the old ones scanned drivers licenses just fine.

Joe

Originally posted at

2022-03-30T20:00:00

anything EPSONabsulutley no problem

loorot

Originally posted at

2022-02-20T19:00:00

Good little small office scanner.

AWF

Originally posted at

2022-02-07T19:00:00

Easy to set up. Good clean scans

Pedalfish

Originally posted at

2022-01-02T19:00:00

Completely Unreliable I would not recommend this scanner at all. Very Glitchy and aggravating to use.

newton

Originally posted at

2021-12-22T19:00:00

Good product only issue is can't make pdf file

Gpatel

Originally posted at

2021-12-20T19:00:00

I previously had a GT-S50 scanner. I could update the settings and scan many types of documents. The software with this product you cannot do that. Plus it is totally confusing going between the scan smart and the scan 2 settings - do not know which one is being used. Wasting a lot of time trying to figure out to scan multiple documents and save settings for specific documents. Plus I cannot scan temperature charts, which I could do on the older unit. Jams every time.

JGaughan

Originally posted at

2021-12-14T19:00:00

great product and easy to set up

Betty's S.

Originally posted at

2021-08-25T20:00:00

Very easy to install and set up on a Mac. Instructions clear and straightforward. Compact and control layout well designed. Very fast scanner. Excellent communication to the computer without glitches. Scanning errors clearly displayed with easy resolution. Excellent product for a small office or home application.

prm8

Originally posted at

2021-08-02T20:00:00

Good product working as expected

JAC

Originally posted at

2021-06-09T20:00:00

I am an Administrative Assistant in a manufacturing plant. I do a lot of scanning from shop orders to build records. I have had different scanners that broke down within a few months. The scanners I had could not handle the job. I was tired of spending the money on flatbed scanners that would not work properly and were slow. I finally did some research and I found the Epson ES-400 II. I order the scanner through Office Depot. It was here the following day. I took it out of the box and set it up. It was very easy to set it up and download the software from the web site. When I saw how compact the scanner was I thought to myself that this is never going to do the job. I had three days of paperwork to scan so I started scanning. It totally blew my mind on fast it scanned. The quality of the scanned documents were incredibly clear and sharp. Also I am so amazed how this can do different size documents with ease. Using the flatbed scanner I had to scan smaller documents manually by stopping and lifting the cover and scan the document separate. This scanner is amazing all I can say is wow! It cuts down on the time I spend scanning dramatically. I hope this scanner stays on the market for a long time because from now on I will purchasing this scanner in the future. Thank You Epson this the best scanner I ever had.

Deew

Originally posted at

2021-05-31T20:00:00

This is a really good scanner. It's compact, accurate and actually pretty fast to boot. Setup can be tricky with almost any external office device (don't get me started on printers), but for this little guy it was painless. My only wish was that it was wireless since everything for my desktop setup is, but considering how well it works I can forgive that.

zerohalo100

Originally posted at

2021-05-22T20:00:00

Great sacnner for my property management office. We have two now.

Natalie H.

Originally posted at

2021-05-13T20:00:00

Fast, convenient & easy installation.

HI P.

Originally posted at

2021-05-10T20:00:00

This scanner is my super helper doing my job, even it's take a bit of time but it's easy to install the software. It could scan 35 pages per minute so it definitely what I need for scanning my documents, that make my job done faster and the result is amazing. I also did scan some of photos and my kids drawings, very recommended.

Marie86

Originally posted at