Used HP OfficeJet Pro 9020 Wireless All-In-One Color Inkjet Printer, 24ppm Black/20ppm Color, 4800x1200 dpi (Color), 250 Sheets Input Tray - Print, Copy, Scan, Fax

2022-12-03T19:00:00

I bought this printer in march 2020, I enrolled in instant Ink in 2021, it worked well for 2 and 1/2 years. Suddenly the printer started showing a blue screen error, that would persist across restarts. To fix the error, I performed a default factory reset, which resolved the blue screen issue, but caused the printer to be unable to connect to the instant Ink web services and consequently disabled the cartridges from printing. It is worth noticing that the reset operation caused the printer to display an invalid serial number, like it had been corrupted. I spent about 9 hours with customer service across 3 different tickets in trying to troubleshoot the issue, but eventually the resolution was to buy another printer as my warranty expired after 1 year. I am still wondering if a complete software reinstall could have restored the functionality, but I will never find out. I don't think my next printer will be an HP.

uboscolo

Originally posted at

2022-06-14T20:00:00

Won't connect to internet. HP Smart doesn't work. HP Smart doesn't work.

Clarinet3

Originally posted at

2022-04-12T20:00:00

I have had this printer over a year. Works OK, most of the time, when it doesn't-- it's really hard to diagnose and fix. I could not get the Instant Ink feature to work and it didn't order ink for me, so I had to buy some locally-- that bricked the ink cartridges I had originally and I had to buy new cartridges to replace the ones that weren't empty. Sometimes printer goes offline for no reason. I cannot imagine a scenario where I buy another HP printer.

Glennvector

Originally posted at

2022-02-27T19:00:00

This computer has a factory defect. HP has shipped me THREE. The touchscreen is non-functional out of the box. They keep wanted to send me a new one. It is like Groundhog day.

RH F.

Originally posted at

2021-12-15T19:00:00

I have had this printer for less than six months and twice, going on three times, it has lost connection to my printer. For a smart printer, this thing is absolutely stupid and I want to take a sledge hammer to it! Features are really nice, when it does work. You can chose scanning resolution and doubled sided scanning is nice; however, the feeder seems to jam up a lot, which is really annoying as scanning documents in quickly is really impossible. My advice, find a different unit. This one is not worth the money.

Tankster

Originally posted at

2021-04-04T20:00:00

This printer constantly jams, sends a message to my computer that it needs attention, just sits there and won't printer. Try to shut it down and it just sits there spinning in the abyss. I've always bought HP printers but this thing is a piece of junk.

worst p.

Originally posted at

2021-03-14T20:00:00

I would give this negative stars if I could. Don't waste your time or money.

223893809284093

Originally posted at

2021-02-15T19:00:00

Scanner gets jammed constantly, even when scanning only 2-4 clean pages through the feeder. Printer trays completely dysfunctional. Printer thinks it's out of paper all the time, when it's perfectly supplied. Made the mistake of trying to print on envelopes from Tray 2 once, and it's never recovered. Shoddy and cheap.

BritB

Originally posted at

2021-02-04T19:00:00

Great printer, better than 9010 model The printer has 2 pull out trays instead of traditional manual feed tray. Yet small footprint even with the additional tray. Tray 2 has the ability to print up to legal size paper. There's a paper guide to extend the size of tray 2. The printer includes ethernet option if needed as well as USB 2.0 Touch panel is easy to read and use. I can scan direct to my computer as long as I'm connected to home network.

hpcustomer2021

Originally posted at

2021-01-27T19:00:00

HP has once again produced a stellar product. I have traditionally purchased HP printers and did again when my 5 yr old HP printed its last page. The OfficeJet Pro 9025 is a great printer that is easy to set up, connect to WiFi and is quick to print. Bravo HP!

sallen

Originally posted at

2021-01-20T19:00:00

My software is requiring my to connect to the internet to scan. Makes no sense the relationship is between my computer and my scanner. There is no reason to connect. I think HP forgot who?s equipment it is and personal privacy.

CB9980

Originally posted at

2021-01-12T19:00:00

Another bulky, noisy, and flimsy piece of machinery. It shakes like it'll fall off the table. After two months of use it made so much cracking and squeaking noise like its breaking apart. HP is not in the business of quality printers but rather in the ink business. I am going back to Canon.

Mekong

Originally posted at

2021-01-05T19:00:00

It has worked great. We have not had any problems.

DebeS

Originally posted at

2021-01-05T13:32:43

Great printer but half the functions don’t work if you’re in a Mac environment. The Mac app you MUST use to scan documents is horrible! The print and copy functions are fine and we loved having two paper drawers for dedicated envelopes or labels in the second drawer. The best feature of HP printers is the automatic ink subscription service. Super cheap and ink shows up like magic about a week or two before you need it. I took away two stars for all the features that don’t work with macs and gave back one for the easy instant ink service.

Michael W.

2020-11-28T19:00:00

This printer is the best all-in-one I've ever owned. It's easy to use, quiet and very versatile with its available functions. Print quality is laser-comparable, even with photos. The second drawer can be used for different varities of printing stock and eliminates the need to switch paper sizes, as with my former single drawer model. The duplex printing also works great on scans and copying, with glass and top-feed methods. This printer allows you to flip the page portrait, or landscape for booklet format. You can even print 2 pages on the front of 1 sheet of paper. It also accepts a 2XL cart for black & white printing, yielding about 2000 copies. The full feature installation software, however, deserves less than a 1-star rating. I've used it for over 3 weeks with a USB connection, only because the downloaded program refuses to install in Win 8.1, without Microsoft's 4.6.1 net framework. After 4 wasted and time-consuming re-downloads and attempted installs, I'm still unable to get a full install, with an error message. I even tried on a separate laptop and got the same message. I've contacted HP and hopefully will get the problem resolved, but it sure is frustrating. Thankfully, I'm still able to use the printer with the basic features on a USB cable.

RWHPI1

Originally posted at

2020-11-27T19:00:00

The printer is noisy and slow. Not what I expected for the price.

Dr M.

Originally posted at

2020-11-24T19:00:00

Nice printer. Software installation is ridiculous. That hp 123 site is confusing and simply doesn't work. Keeps saying there is a newer version of the software but it's the exact same version when you try to install it. Keeps you in an endless loop until you totally remove the software and just download from the regular hp site. Then you get a message from the printer that a printer needs an update. Crazy!

RJR 2.

Originally posted at

2020-11-23T19:00:00

I wish I was happier with this printer for what I paid for it. I have had two IT people out and the only way to scan from this printer is by using the HP software, you cannot just use the buttons from the screen on the printer. It also advertises that it prints much faster than it really does. The 2nd tray is also impossible to get to work. Save your money and buy the cheaper model or spend the money on a laserjet. This printer is overpriced for what it is and lacks functionality.

Skiles

Originally posted at

2020-11-23T19:00:00

Just getting started using it once we got wifi connected

Susie85

Originally posted at

2020-11-16T19:00:00

Encore une imprimante aussi cheap et de mauvaise qualité et vous perderez un bon client

Fernand P.

Originally posted at

2020-11-15T19:00:00

A little difficult to use. Deleted old printer but it is still causing conflict with new printer

butlers220

Originally posted at

2020-11-10T19:00:00

I love this. It is my third Hp printer and they just keeping getting better

fashionista

Originally posted at

2020-11-07T19:00:00

Will not copy currency as my previous hp copier would. In fact I thought the copier was defective. I use copies to keep track of donations made by individuals.

Allen N.

Originally posted at

2020-11-07T19:00:00

If you want to scan, problems with this feature. Scan does not work.

Carla H.

Originally posted at

2020-11-05T19:00:00

It is a good home printer, scanner and fax. Especially when you have been working from home since Mach and have to replace the small model.

Registrar S.

Originally posted at

2020-11-05T19:00:00

I love this printer! It was super easy to set up and it runs great. It was exactly what I needed - color and double-sides printing. I had an issue with connectivity to the WI-FI for a few days but it was easily fixable, which was great!

Kaleigh

Originally posted at

2020-11-05T19:00:00

Easy set up. Great duplex printing on multiple sizes of paper

Laura L.

Originally posted at

2020-11-04T19:00:00

Fast print jobs, large ink capacity, instant ink is a definite plus, clear and accurate print output, easily connected to my wifi network. While it is a bit louder than my prior HP printer, the speed of print jobs far outweighs the noise issue.

FJCr

Originally posted at

2020-11-04T19:00:00

Great printer - very fast printing. Just wish LCD display was larger.

Someone C.

Originally posted at

2020-11-04T19:00:00

This product did not ship with a disc for installing drivers and I could not download the drivers from HP’s site. I had to pay for a third party to get the online drivers to load.

Henry 1.

Originally posted at