Used Sony WH-1000XM5 Wireless Closed-Back Over-Ear Noise Cancelling Headphones, Black

2026-03-31T20:00:00

DO NOT BUY. I strongly advise against purchasing these headphones. I bought them a few months ago and have used them only minimally. Recently, while at the gym, they unexpectedly broke-the earcup detached and was left hanging by the wire. I contacted Sony to request a replacement, but I was informed that the issue is not covered under warranty. As a result, I am left with a $300 product that is no longer usable.

Pthib

Originally posted at

2026-03-23T20:00:00

I bought these one year and three months ago and they just broke. They're *just* outside the warranty. There is a faulty hinge mechanism on these headphones that Sony knows about (look up: sony xm5 broken hinge if you want to see all the many, many people who've had the same issue). Apparently even if you're covered by warranty, they classify this as "physical damage" and won't cover it. I would never buy these and wouldn't recommend them because of this. They're too expensive to have known design flaws that Sony refuses to fix.

SammyL

Originally posted at

2026-03-22T20:00:00

I bought mine a year ago. On a recent RV trip, I used it to listen to XM on my phone and have noise cancellation from our very noisy RV. Battery had to be recharged after just a couple hours and during the recharge, the noise cancellation and music were inoperative. A battery replacement option would have been a good feature.

JV0410

Originally posted at

2026-03-22T20:00:00

I've been using this product for a while now and I'm really satisfied with the overall performance. The quality is excellent and it works exactly as expected. It's easy to use and very reliable, which makes it worth the purchase. I would definitely recommend it to others who are looking for something similar. Great value for money and I would buy it again.

Brandontan

Originally posted at

2026-03-21T20:00:00

Horrible design. Left hinge broke due to manufacturers defect. Did not even last 7 months. Sony said not covered under waranty

avoidtheWH1000XM5

Originally posted at

2026-03-20T20:00:00

This product sucks. I got it for my birthday, app is trash. Attempted to make a Sony account, not actually allowed to. Do not buy.

Nunya223

Originally posted at

2026-03-17T20:00:00

Do not buy. Way to expensive for such a short lifespan. The plastic casing of the swivel hinge broke 1 year and 2 months in and Sony would not honor the warranty. Once it breaks the headphone will not properly secure to your ear making them ultimately useless. i never worked out in them walked in them. i use them at my desk to listen to music while i work. Don't waste your money.

LaurenF

Originally posted at

2026-03-16T20:00:00

I've had these headphones for around three weeks now. Bought these, as fed up with pods falling out. Great clarity of sound and suitably solid bass, which I like. Online reviews suggested they would be better than Bose and very pleased I made the choice I did. Great value for money, as price was discounted and I have a Blue Light card. I would definitely recommend these headphones.

StaticDave

Originally posted at

2026-03-16T20:00:00

No issues till now. But, it's still early, a week. Amazing sound, great noise cancellation, and comfortable. Just one issue, can't wear on neck for a minute when I am talking to others. I have to take it off completely. Maybe because of it's size.

Kush007

Originally posted at

2026-03-15T20:00:00

I been looking for a proper headphones as I keep dropping ear buds. Finally bought Sony XM5. Really pleased and enjoyed using it. Comfortable and it icancelled noise efficiently

ElyM

Originally posted at

2026-03-15T20:00:00

I bought these to replace a set of Airbuds for comfort and sound quality. Still adjusting the sound quality to suit myself and adapting to using them. Controls great comfort good and sound on calls or meetings great.

Hegs

Originally posted at

2026-03-12T20:00:00

Good headphones,returned due to them feeling like they could very easily be broken due to them just not feeling strong enough.

Gpoore3

Originally posted at

2026-03-12T20:00:00

Ttyghgg. WH-1000XM5 YY2954 ggggyyyhyy. Yyyyyy and the kids are going for the weekend

Kit2008

Originally posted at

2026-03-12T20:00:00

Bought for my daughter, she loves them and has hardly taken them off

KatKt3

Originally posted at

2026-03-06T19:00:00

he Sony WH?1000XM5 (WH-1000XM5) are premium wireless headphones offering industry-leading noise cancellation, high-resolution sound quality, and strong comfort for everyday use such as travel, work, gym, and entertainment. This version is identical to the standard model but comes with a soft carrying case instead of a hard case. Key highlights include advanced noise cancellation with eight microphones, 30-hour battery life with quick charging, clear call quality using AI voice pickup, and multipoint Bluetooth connection for two devices. The headphones also provide soft-fit leather ear pads for long-term comfort, plus smart features through the **Sony | Sound Connect app, such as adaptive sound control, customizable EQ, and voice assistant support.

Sheriffu

Originally posted at

2026-03-01T19:00:00

Works well and great sound. Would recommend. ?zzzzzz

FTSk54

Originally posted at

2026-03-01T19:00:00

I feel headache and nausea after 10 minutes use and I cannot even return the product cause sony thailand do not accept it.

Jn22

Originally posted at

2026-02-25T19:00:00

Bought mine August 2024. I work from home, so I thought these would be excellent to block out some noise. I got a year and a half out of them before they broke. Pros: Noise-cancelling technology, weight, sound, clamping pressure. Cons: Six months before my extended warranty expired, my headset snapped. If you look at the extendable arms, there is a horizontal line where the ear cup can swivel. Just under this line is a piece of angled plastic (with the Sony name printed on it) that connects to the cup itself. This bit is where my product broke. All I was doing was taking them off my head like a normal person. Two hands, slightly open them, and take them off. I have a small head, so I am on the smallest adjustment of the headset, and they don't need to open far for them to come on and off. I heard a snap as I took them off, only to be met with a nasty crack that destroyed the ear clamping potential. The sound was still working fine, but the product had instantly become useless with the snap. I sent in a support email with a picture of the snap. I was told: "Kindly note that this is considered a physical damage that voids the warranty terms and conditions. Therefore, we can only proceed with a chargeable service." This is a physical issue with the design. With enough time and pressure, that angled piece of plastic has a hard time dealing with normal daily stress, and ends up snapping. I know this after visiting several forums, seeing my EXACT same crack on many other customer headsets. I don't actually travel with this headset at all, since I work from home. This headset is taken off, and set into its case on my side table each and every day. It lives a very boring life. I don't take it off with one hand and slap it around like a pool noodle. I thought I'd have a better experience with support, but the response I received only reinforced every negative comment about Sony in the forums over this same structural problem. It's quite disheartening to see so many others with my same issue. It's irritating that this isn't classified as a known issue, either. I didn't even get two years with these things. On top of that, I had swapped from Bose TO Sony for noise-cancelling. This product is far too expensive and lacks the structural integrity of daily use for me to want to purchase from this line or brand again.

MailannaW

Originally posted at

2026-02-21T19:00:00

Headphone broke on hinge, customer support was no help and after further research saw that these headphones have the same issues with the hinges, sad to have to write a bad review of a sony product as i expected higher quality.

Blaket43

Originally posted at

2026-02-20T19:00:00

The headpiece slips down but the quality is immaculate

Jacksrus

Originally posted at

2026-02-19T19:00:00

Once you get used to connecting them via bluetooth, they work fine. A lot of features to get used to. Never owned headphones before so not able to compare them. I do find them a little uncomfortable to wear as I have spectacles.

pmm10

Originally posted at

2026-02-18T19:00:00

I bought this earphones two weeks ago before I travel to the Caribbean, I just love it.i have just use it during my flight. Best noice cancellation. Perfect sound and long lasting battery life.

Iyule M.

Originally posted at

2026-02-17T19:00:00

Perform even better than expected. Light, amazing ANC. Brilliant buy.

The C.

Originally posted at

2026-02-17T19:00:00

I brought the Bose ultra NC to try, I had the wh-1000xm5 before but wanted to try something different. The Sony is 100% better so I took the Bose back and got the Sony again????

Djbimage

Originally posted at

2026-02-13T19:00:00

I bought these headphones in October of 2024. The left hinge broke in April of 2025. I got it fixed through the official repair center that Sony offers and paid 90 dollars. When I got it back from the repair center, it randomly started turning off while in use. In February of 2026 the same hinge on the same side breaks again. Its not like I'm being rough wuth my headphones. I am very careful with them. If they're so expensive, why do they break so easily? This seems to be a common issue with many people as well. This issue should definitely be addressed.

Florangel

Originally posted at

2026-02-10T19:00:00

Quite happy with the product and enjoying the music with such headphone

Jeff013

Originally posted at

2026-02-09T19:00:00

I bought based on the Wirecutter review. First off: Sound quality and noise cancellation: excellent. So why 2 stars? Everything else about these is extremely frustrating. Can't use while charging. Unintuitive and confusing buttons to turn on, connect to bluetooth, and adjust noise cancellation - after year, I still don't know how to use them (I gave up long ago). "Smart features" are very dumb and auto-enabled: I clear my throat at my desk and music pauses. My default use is plugged in with a wire, no noise cancellation, because the UX of these is so frustrating and continues to frustrate me a year later. Perhaps someone who enjoys tinkering with smart features in an app would enjoy these, but they've been the most frustrating experience I've ever had with headphones and I regret not returning them after getting them.

frustrateduser123

Originally posted at

2026-02-09T19:00:00

I bought these headphones about a month ago and I have zero complaints. Audio is near perfect with noise cancellation being the best I have ever tried. Transparency mode is good and comfortability is also super. Overall these are fantastic headphones and well rounded with only one room for improvement: the physical design. Still portable in their case but foldability would be ideal on noise cancelling headphones meant for portability.

LP18

Originally posted at

2026-02-08T19:00:00

Sounds fine. Not the best noise canceling. if you are trying to make calls, don't buy these - the microphone does not function at all. the automatic turn off stopped working and battery power time shortened about six months in so they die constantly if you don't remember to turn them off immediately.

emeb

Originally posted at

2026-02-07T19:00:00

Do not buy these headphones. They end up snapping where the earcup meats the headband. Look online for the amount of people that have had this issue with this model. What already expensive headphones Sony charge you to fix them apparently instead of admitting fault and doing a recall.

Drew13

Originally posted at