Vizrt ProTek Ultra 1 Year Coverage Plan for NRS16 Nearline 32TB Expansion Chassis with 2x 10GbE

Discover the ProTek Ultra 1 Year Coverage Plan for NRS16 Nearline 32TB Expansion Chassis with 2x 10GbE, a comprehensive support package designed by NewTek to ensure your live production system and accessories function optimally. NewTek is committed to providing top-tier support, ensuring your video productions are never compromised.

The ProTek plan offers an array of benefits, including email support, accessible globally 24x5. Our dedicated support team operates from 8am-5pm CST, CET, and ICT, ready to assist you via email.

This coverage plan also extends the initial hardware warranty during the ProTek covered period, giving you additional peace of mind. As a ProTek customer, you'll receive priority hardware repair, minimizing downtime and ensuring your production continues smoothly.

In the event of hardware issues, our ProTek technicians may offer a remote diagnostic session. This service is provided on an as-needed and scheduled basis, assisting in troubleshooting and diagnosis.

ProTek customers also receive a 75% discount on all NewTek University classes, enhancing your knowledge and skills in video production.

The plan includes 1-Hour Emergency Telephone Support, offering 24x7 access to ProTek Global Support via telephone. Our target response time is 1-hour from the initial request, with support provided in English. Please note, your product name, serial number, and ProTek ID number will be required for telephone assistance.

We strive to provide a resolution within four hours of your initial request with our Expedited 4-Hour Service Resolution Goal. All Ultra support inquiries are prioritized, ensuring expedited handling.

To further reduce downtime, we offer Advanced Hardware Replacement. Receive a factory reconditioned replacement product instead of returning your initial product for repair. This advanced exchange is provided at NewTek's discretion and can save you significant downtime.

Please note, NewTek Remote Storage is not eligible for Advanced Exchange. If the warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once enrolled in the ProTek program, you may upgrade or downgrade your services at the beginning of the next contract period.

Choose the ProTek Ultra 1 Year Coverage Plan for NRS16 Nearline 32TB Expansion Chassis with 2x 10GbE for comprehensive, reliable support and enhanced protection for your NewTek products.