Vizrt ProTek Ultra 1 Year Coverage Plan for NRS16 Nearline 96TB Expansion Chassis with 2x 10GbE

If you're a professional relying on the NRS16 Nearline 96TB Expansion Chassis with 2x 10GbE, the ProTek Ultra 1 Year Coverage Plan is designed to provide you with comprehensive support and peace of mind. NewTek, a trusted name in the industry, understands the critical role your equipment plays in your production process. This coverage plan is a testament to their commitment to ensuring your operations run smoothly and uninterrupted.

The ProTek Ultra 1 Year Coverage Plan offers a range of benefits, including email support accessible globally. This service operates from 8am-5pm CST, CET, and ICT, ensuring you can reach out for assistance during your working hours.

The plan also extends the initial hardware warranty during the covered period, giving you added assurance. ProTek customers are given priority for hardware repairs, minimizing downtime and disruption to your workflow. In addition, the ProTek technician may offer a remote diagnostic session, providing expert troubleshooting and diagnosis of any hardware issues you may encounter.

As a ProTek customer, you'll enjoy a 75% discount on all classes in the NewTek University portfolio, enhancing your knowledge and skills. You'll also have access to 1-hour emergency telephone support 24x7, with a target response time of just one hour from your initial request. This service is available in English and requires your product name, serial number, and ProTek ID number.

The ProTek Ultra 1 Year Coverage Plan aims to provide a resolution within four hours of your initial request, demonstrating NewTek's commitment to expedited service. Your support inquiries will be prioritized, ensuring you receive prompt attention.

To further reduce downtime, the plan offers advanced hardware replacement. This means you'll receive a factory reconditioned replacement product instead of having to return your initial product for repair. This advanced exchange service is provided at NewTek's discretion.

Please note that NewTek Remote Storage is not eligible for Advanced Exchange. If the warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once enrolled in the ProTek program, you can upgrade or downgrade your services at the beginning of the next contract period.