Vizrt ProTek Ultra 1 Year Coverage Plan for NRS16 Nearline 160TB Expansion Chassis with 2x 10GbE

Because your production matters, NewTek offers the ProTek Ultra 1 Year Coverage Plan for the NRS16 Nearline 160TB Expansion Chassis with 2x 10GbE. This comprehensive support plan is designed to ensure your video production runs smoothly, without any interruptions.

With the ProTek plan, you gain access to our Global Support team via email, operating from 8am-5pm CST, CET, and ICT. This means you can reach out to our dedicated team for assistance, no matter where you are in the world.

The ProTek plan also extends your initial hardware warranty, providing you with an extra layer of protection for your NRS16 Nearline 160TB Expansion Chassis. In addition, ProTek customers receive priority hardware repair, ensuring your equipment is back up and running as quickly as possible.

Our ProTek technicians are also available for remote hardware diagnostic sessions. These sessions are scheduled as needed, providing you with expert troubleshooting and diagnosis for any hardware issues you may encounter.

As a ProTek customer, you'll also enjoy a 75% discount on all NewTek University classes, enhancing your knowledge and skills in video production.

For urgent issues, our 1-Hour Emergency Telephone Support is available 24x7. With a target response time of just one hour from your initial request, you can rest assured that help is always at hand. Please note that your product name, serial number, and ProTek ID number are required for telephone assistance.

We strive to provide a resolution within four hours of your initial request with our Expedited 4-Hour Service Resolution Goal. Furthermore, all ProTek Ultra support inquiries are handled with priority, ensuring your concerns are addressed promptly.

To minimize downtime, we offer an Advanced Hardware Replacement service. This service allows you to receive a factory reconditioned replacement product instead of returning your initial product for repair. Please note that this service is provided at NewTek's discretion and is not applicable for NewTek Remote Storage.

If your warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once enrolled in the ProTek program, you have the flexibility to upgrade or downgrade your services at the start of the next contract period.

In summary, the ProTek Ultra 1 Year Coverage Plan for NRS16 Nearline 160TB Expansion Chassis with 2x 10GbE provides a comprehensive support package designed to keep your production running smoothly.