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Questions & Answers

Reviews about this item

Review Summary

2023-04-11T20:00:00

Rated 1 out of 5

Can't get my new Windows 10 Laptop to reccgnize

I can't figure out how to get it to install so it shows up as a drive. I can download the unlocker and it works, but will not take me to my drive, once unlocked...

Randy 1.

2023-03-10T19:00:00

Rated 1 out of 5

Did not start dead on arrival

DOA could not get it to spin up I tried 2 different ways, I had a problem with a Western Digital Drive once now this is the second time I own 25 of them

JohnBouy

2023-03-10T19:00:00

Rated 1 out of 5

Did not start dead on arrival

DOA could not get it to spin up I tried 2 different ways, I had a problem with a Western Digital Drive once now this is the second time I own 25 of them

Jon b.

2023-02-21T19:00:00

Rated 1 out of 5

Broken hard drive

It stopped working after 2 days. Reading the drive became extremely slow. It would take literal hours for my machine to open the drive. Tech support didn't help and told me they couldnt fix it so just return it and buy a new one. Not even willing to replace drive just return it.

Kartono

2023-02-20T19:00:00

Rated 4 out of 5

Very Satisfied

Works very well and is attractive in appearance which isn't something you would expect.

Sunburst

2022-12-25T19:00:00

Rated 5 out of 5

This is a Very Nice Back-Up Hard Drive

So far, so good. Runs nicely. I bought it because I have other WD drives that have performed well.

Youngchuckle

2022-12-19T19:00:00

Rated 1 out of 5

The device was defective

The device is defective when I received it. I had to return it.

etierra

2022-12-13T19:00:00

Rated 5 out of 5

Great backup for Mac

Used as Time Machine backup on a Mac. Worked perfectly.

Grunt_Medic

2022-09-17T20:00:00

Rated 4 out of 5

Not tech savvy

I can't figure out how to remove drop box fron my passport and there are no real people to talk to. I do not understand the support articles.

Ellen

2021-07-14T20:00:00

Rated 5 out of 5

FANTASTIC PRODUCT.

I love the Passport. It's my third one. Th last one I had was ransomed and I lost all that data. I tried a different brand, and the Passport is the easiest to use. HOW DO I FINISH THIS? I SEEM STUCK.

Alice's H.

Select a plan in the Add Protection section above and purchase with this product by clicking “Add to Cart”.

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TRUSTED PROTECTION PLANS, EXCEPTIONAL SERVICE.

Invest In Your Gear and Peace Of Mind!

Accidents happen where life happens. Protect your favorite Adorama products and purchase a protection plan to stay covered from accidental damage, mechanical or electrical failure, and more.

Repair or Replacement

Repair or Replacement

If we can’t fix it, we’ll replace it at no additional cost.

Accidental Damage

Accidental Damage

Protect your product from drops, spills, and more.

Peace of Mind

Peace of Mind

Enjoy your gear without fear. We have you covered!

Malfunction Protection

Malfunction Protection

When regular use of your product over time results in mechanical or electrical failure.

Zero Deductible

Zero Deductible

We will never charge you a deductible after the purchase of a plan.

Customer-Focused Support

Customer-Focused Support

Our claims process is simple & easy and our customer service team is happy to help.

Adorama Protect powered by Extend is available for purchase to customers in the United States. Not available for purchase Internationally or in U.S. Territories.

WD My Passport Ultra (2017) Specifications

  • Data transfer rate

    USB 3.0 up to 5 Gb/s
    USB 2.0 up to 480 Mb/s

  • Battery

    No

  • Disk Capacity

    4TB

  • Interfaces

    USB 3.0 and 2.0

  • Compatibility

    Formatted for Windows½ 10, Windows 8.1 or Windows 7 operating syste ms. Requires reformatting for other operating systems.

  • Environmental Specifications

    Operating Temperature: 5 to 35 deg. C / 41 to 95 deg. F
    Non-Operating Temperature: -20 to 65 deg. C / -4 to 149 deg. F

  • Languages for software

    English
    Chinese, Simplified
    Chinese, Traditional
    Czech
    Dutch
    French
    German
    Hungarian
    Italian
    Japanese

  • Languages for User Manual

    English
    Arabic
    Indonesian
    Chinese, Simplified
    Chinese, Traditional
    Czech
    Danish
    Dutch
    Finnish
    French
    German
    Greek
    Hungarian
    Italian
    Japanese
    Korean
    Norwegian
    Polish
    Portuguese-Brazilian
    Romanian
    Russian
    Slovakian
    Spanish-Int'l
    Swedish
    Turkish

  • RoHS compliant

    Yes

  • Dimensions (L x W x H)

    4.33 x 3.21 x 0.85" / 11.00 x 8.15 x 2.15cm

  • Weight

    0.54lbs / 0.25kg

  • UPC Code

    718037855011

About WD My Passport Ultra (2017)

FEATURED REVIEWS

Great backup for Mac

By Grunt_Medic

Used as Time Machine backup on a Mac. Worked perfectly.

This is a Very Nice Back-Up Hard Drive

By Youngchuckle

So far, so good. Runs nicely. I bought it because I have other WD drives that have performed well.

The My Passport Ultra drive is trusted, portable storage in a design that brilliantly pairs metal and matte finishes to create a sophisticated style. With plenty of space to store all the content you love, WD Backup software and password protection help keep all your memories safe and secure. Easy to use, just plug it in to start saving and backing up.

Brilliant Design
The My Passport Ultra drive fuses metallic and matte finishes to create a sophisticated style. This brilliant design fits comfortably in the palm of your hand, pocket or purse so you can easily carry the content you love anywhere you go

Social Media and Cloud Storage Import
Included WD Discovery software connects to popular social media and cloud storage services, like Facebook, Instagram, Dropbox and Google Drive. Import your photos, videos and docs to the My Passport Ultra drive to help preserve your online life.

Back Up Automatically

The My Passport Ultra drive comes equipped with WD Backup software to help make sure your photos, videos, music and docs don't get lost. Set it to your schedule. Pick the time and frequency to auto back up files from your system onto the drive.

PASSWORD PROTECTION WITH HARDWARE ENCRYPTION
The My Passport Ultra drive comes with 256-bit AES Hardware Encryption with WD Security software built in to help keep private content secure. Set a personalized password to activate hardware encryption and data protection.

TRUSTED DRIVE
Built with WD reliability, you can trust the My Passport Ultra drive to help preserve your photos, videos and important documents. Backed by a 3-year limited warranty, it's engineered to amaze and designed to complement your on-the-go lifestyle.

EASY TO USE
Just plug in the My Passport Ultra drive to start transferring and saving the content you love. Comes with easy-to-set WD Backup software to simplify your on-the-go lifestyle and WD Security software to help protect all your data.

WD My Passport Ultra (2017) Features

  • Brilliant design, pairing metal and matte finishes
  • Included WD Discovery software for social media and cloud storage import, backup, and password protection
  • Trusted drive built with WD reliability
  • 3-year limited warranty

What's in the box:

  • WD My Passport Ultra Hard Drive
  • USB Cable
  • WD Backup & WD Security and WD Drive Utilities Software
  • Quick Install Guide
  • WD 3 Year Limited Warranty