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Review Summary
2025-04-23T20:00:00
I've purchased at least 6 of these 2 TB over the years and have never had an issue. I use them heavy for a year or two for on the job photo back up, then store them for random access. Couldn't ask for more, never had one fail. I can't imagine why all these people are experiencing failing drives unless it's their machines or the fact that any more than 2 TB storage is a high risk.
TimT
2025-02-24T19:00:00
I purchased 10 mths ago. I was disappointed when I plugged it in and found out the WD backup software requires you to purchase a plan to use it with this drive. While the software is free when using it for my other older My Passport WD drives. So I manually just copied over the files. Once complete I properly ejected the disc and placed it in my safe. Pulled out to do an annual back up and the drive did not work. Just makes a clicking sound for 5 seconds and stops. My PC never recognizes the drive. I spent way to much money for this drive to not work. I do feel like this is all a scam for a product between the additional software costs and a drive that did not work. It annoying that I now need to go find another brand.
Indy
2025-02-09T19:00:00
Works seamlessly, quite, would buy again, what else?
GregV
2025-02-08T19:00:00
We were able to use the drive for less than a year before it failed - no longer recognized on our Windows devices. Technical support asked if I'd tried a different cord, and that was the limit of the "assistance". The downloaded repair tool/utility did not resolve the problem. They only offer a refund in the first 30-days, and the limited warranty will replace it for an assumably faulty replacement device. Don't waste your money on this one.
none2025
2025-01-19T19:00:00
I bought this thing 3 months ago and crashed on me last week. Had a few gigs of storage on it. Don't trust this product.
dontbuypassport
2024-12-31T19:00:00
First time buying direct from WD and I have to say that their shipping and order confirmation was very reliable and quick! Thank you!
JRMJ
2024-12-17T19:00:00
I've relied on MyPassport's for over 10 years. I've got 4 filled with historical data.
Larry F.
2024-11-13T19:00:00
hate WD'S products..i'll never buy from them again.. had drive less for two months and already acting janky!!! cheap crap
goody2shoes12247
2024-09-22T20:00:00
I always counted on WD passport drives. One of the main reasons was the ease and simplicity if their backup software. I discovered this after purchasing several new passports. I work with a lot of seniors that are not computer savvy. So maybe they are only saving a billion pictures of their pets or the grandkids, it was simple and should someone become confused I could always walk them through whatever fix was necessary. The list of backup software WD provides just doesn't provide the simplicity needed for the non-technical individual . There really isn't a reason to recommend passports any longer.
NJTeddy
2024-08-24T20:00:00
Great sales and after sales support - availability - it's too early to report on the device as I just got it - so far so good. I don't like the format of this review- -too fussy with.
RDBeyer
2024-08-18T20:00:00
Sent the wrong drive then wouldn't issue a refund, sent the device back without the cord. Terrible customer service. $90 paperweight. This company is trash.
Wd_trash
2024-06-20T20:00:00
Unable to format. Total garbage.unable to format it. Basically a paperweight but 90$.
Onion K.
2024-05-29T20:00:00
Typical WD quality and materials...easy to set up, does everything I need it to do. Comes with all of the cables, instructions and documentation that one needs to get up and running fast. WD gave me a great price and as always, shipping was free and fast! WD is always the way to go your storage needs!
SCJE8
2024-02-25T19:00:00
Over 100 PC games. 20 of them hog space like GTA5, and I keep it plugged in behind my PC so no one messes with it or bothers with it, including myself. I also use it for music production. No loading issues
Game G.
2024-02-10T19:00:00
Plugged it in and it worked perfect with my windows ten backup. No issues.
Very H.
2024-01-24T19:00:00
Device is working well so far. Only used to backup files on notebooks so far.
Darrell
2024-01-10T19:00:00
I purchased 8 of these and 2 out of the 8 were DOA. Trying to get an RMA setup was a nightmare
techteam
2023-12-15T19:00:00
Same as many others have already complained, my 5TB failed just after the warranty expired. This one was a disk used just for backups once over week or so, and it was never subjected to any kind of stress. Suddenly an SMART report informed about issues with the disk. The next time the disk was totally useless. About one hundred dollars wen't to the bin just like that! While I can't recall the details, as an occasional customer of disk for me and my relatives, this is something recurrent with any of the WD brands. I have other disks with the same use, even older ones, that are still running.
maov
2023-11-03T20:00:00
Shame on me for not doing better research. I purchased the WD My Passport Ultra in 2022 to back up thousands of pictures I had on my mac. Transferring them to the hard drive was no problem, made sure they were there. Flash forward to June 2023 and I try to access the photos on the hard drive. My Mac didn't recognize the hard drive and I could get access to my photos. Tried several things, including asking my son in law (computer genius) for help. Still no access. Took it and my mac to Apple and they inform me that the WD hardrive is one of the most fail prone hard drives on the market. I ended up taking the hard drive to a Salvage Shop and they weren't able to access the photos, again telling me the WD Passport hard drives are very prone to failure. Now I have to send it out to another salvage shop and I may be looking at a $500 or more fee to recover my photos, IF THEY CAN RECOVER THEM. Hard financial lesson to learn but the biggest regret is all the photos I've lost. NEVER AGAIN!
Scott42
2023-10-08T20:00:00
Absolute trash. Transfer speeds are nowhere near as advertised no matter what connection I make. Recently speeds have dropped to 40 MB/s and I bought a proper SSD. It will take 4 days to transfer all my old files off this 4TB paperweight.
WDhater
2023-10-01T20:00:00
It's junk. A pain in the b't to use with time machine. Spending way too much time searching support and resources to get it to work.
Aweful
2023-09-09T20:00:00
Started building systems in the mid 1980s, using CP/M. Then IBM OEM partner, and so on. Ever since WD started manufacturing HDD they were my HDD of choice with better reliability. Regretfully I can no longer recommend WD as the product quality is diminished, and they certainly aren't reliable. I own a number of these My Passport Ultra portable drives, from 1 TB to 5 TB, and I've experienced ~ 30% early failure rates in these. Product quality dropped when the drive specifications changed from 3600 RPM and 2 ms track-to-track latency to pretty blue anodized aluminum case, innovative style. Up to 5 Gb/s? Never seen it happen, on my USB 3.2 I've never seen it get above ~ 180 Mb/s. I think the platter must be a stone disc with a miniature chisel writing the information. And yes, the Acronis software is the pits. I'm sorry that I can no longer recommend WD, it had a superb product for many years, but no longer.
SailRN
2023-09-03T20:00:00
I have always relied on My Passport drives over the years and I have a set of 3x5TB drives, 1x4TB drive, and 2x2TB drives. I recently had an issue with one 5TB drive that failed just before the warranty expired and it was quickly replaced, so I am once again a happy customer.
kevinb
2023-08-31T20:00:00
I had a regular My Passport for years and thought this would be faster due to the higher throughput of USB-C. But it is not significantly faster. It may be faster but I cannot see it. My backup times are very close to the old drive. Still, these are great little drives.
gorbage
2023-08-22T20:00:00
DO NOT buy this. You will never know the next update going to be. Many manty People threw this brand away after window 11 Is installed. I upgrade WD driver too. still does NOT work properly, wayyyyyy too slow. that if you are lucky enough, many people can't even see their WD on the comp.
TjAwsaa
2023-08-21T20:00:00
I had the Passport Ultra stored almost full info in it, NOW after tried many ways still can't retrieve the information out of it. It extremely slow or even not transfer at all. Tried to download driver, but still doesn't work.
TjAwsaa
2023-08-01T20:00:00
Bought Passport Ultra 5TB came with almost 4TB. I was very upset because I paid for at least 5TB and not for less, you should change this concept of always delivering less than a little more GB. You should deliver at least the minimum of what you inform the consumer and no less.
Alexandre D.
2023-07-20T20:00:00
This drive arrived in a timely manner. The drive connected to my computer immediately. This drive is fast and reliable.
Moonbase
2023-06-24T20:00:00
I've been using WD portable hard drives since 2005 when I bought a 60 GB drive to use for backups. Today, you can get more storage than that on an SD card, so times have changed. Every few years as my storage needs change I go out and buy the latest WD portable that fits my budget (the $75-150 range). Currently that is the My Passport Ultra. The reason I chose the Ultra over the vanilla My Passport is the USB-C port. My wife and I are both Mac users and our current laptops are USB-C only. I'm so tired of dongles and adapters to deal with USB-A connections, this just plugs right in and works. Extra points to WD for including a snap-on C-to-A adapter. I have three Ultras, a pair of 2TB drives and one 4TB drive. I cycle these through my safety deposit box, so at least one is always on the box and at least one is at home. I have never had a single WD portable drive fail on me, ever. That 60GB portable lasted over a decade before I replaced it with a 128GB model. When I got my first Ultra, since I wanted the faster USB3 transfers I gave away four old USB2 portables I bought around 2010 and all were working fine. I give WD the highest marks for reliability. I also appreciate that WD has a recycling program where they will take your old drives (any brand) for free and give you a discount coupon you can use for future WD purchases. All in all, I highly recommend this drive for anyone who doesn't need SSD speeds.
Brian B.
2023-05-08T20:00:00
Mechanical failure after three months, all data lost. Do not buy this product, western digital does not care if all your data gets lost or not, they will not even refund you with proof there was mechanical failure they just Offer to give You the same defective device that you purchased the first time and lost all your data and really don't want to risk losing it again with the same device.
NeverBuyFromWesternDigita
Who could ask for more?
By fafield
Simply amazing device. I can not get over just how compact this 5 TB drive is. Data transfer rates are incredibly fast (this is a native USB-C device). Comes with NTFS file system pre-formatted (which I find far more space efficient than exFAT). Low power requirements, easily supplied by most USB-3 and USB-C ports. Comes with a USB-3 to USB-C adaptor. If using a Windows 10 Pro computer, I strongly recommend using the Win 10 Bitlocker capability to encrypt all the data you place on this drive....
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Xbox expansion drive. Two thumbs up!
By Dr X.
Used for xbox expansion video storage, non gaming. Works flawlessly. This has been my lifelong experience with WD hard drives.
Secure and dependable, My Passport Ultra can be trusted to safeguard your files with automatic backup software, 256-bit hardware encryption and the reliability of WD.
Don't let the pretty face fool you
My Passport Ultra is a sleek, powerful and secure little device. Behind the colorful exterior are seven generations of innovation and reliability. Millions of people around the world chose My Passport as their portable hard drive. Maybe you should, too. Available in four attractive colors and 500 GB, 1 TB, 2 TB and 3 TB capacities, My Passport Ultra offers flexible backup options, 256-bit hardware-based data encryption and a three-year limited warranty.
Huge capacity in the palm of your hand
With 3 TB of storage, you can take your all your photos, videos and music with you wherever you go.
WD Backup - Scalable and automatic
Create an automatic backup strategy that fits your schedule and work style. Back up all the files on your system or only specific folders and files. You're in control.
Local and cloud backup
You choose - back up to your My Passport Ultra drive or to your Dropbox or Baidu Cloud cloud-service account. A Dropbox or a Baidu Cloud account is required for cloud backup. Cloud services may be changed, terminated or interrupted at any time and may vary by country.
WD Security - Classified-level protection
You protect the contents of your phone with a password, right? Why not do the same for your My Passport? Select password protection to engage powerful 256-bit hardware-based encryption, which is used by governments to protect classified information.
Power up with USB 3.0
My Passport Ultra features USB 3.0 compatibility, which means 5 Gb/s transfer speed (3x faster than USB 2.0) and you can power up your My Passport Ultra without carrying a bulky power cord and plug.
Uniquely designed
Colors to match your style
WD's newest generation of My Passport Ultra drives feature carefully selected colors to complement today's color trends. Select from Classic Black, Brilliant White, Noble Blue and Wild Berry.
Accessorize your drive
Select the color and accessorize your My Passport Ultra to match your personal style. Check out accessories to outfit your My Passport Ultra with soft carrying cases and the newest splash of color - WD Grip Pack.
WD Drive Utilities
With user-friendly WD Drive Utilities, you can register your drive, set drive timer, run diagnostics, optimize functionality and set up drive security features.
Sleek design with high capacity
At just half an inch thin (12.8mm) for the 500 GB model, this drive is sleek and fast with plenty of capacity for your important digital content.
WD reliability
WD knows your data is important, so they build the drives to demanding requirements for durability, shock tolerance and long-term reliability. And for peace of mind, WD back up their reliability with a 3-year limited warranty.
Protect what matters most
You've taken the time to create it - everything that matters to you, from financial to sentimental. But you're just one press of the delete key, one spilled latte, one lost laptop away from losing it all.
What is backup and why is it important?
Backup simply means keeping a second copy of your files on another device like an external hard drive. If you lose an important file, there's no need to worry because you have another copy and can easily restore it.
Protecting your important stuff is easier than ever
WD Backup makes it easy to protect your important files on your schedule, automatically. WD Backup finds your photos, music, videos and documents and adds them to your backup plan. Simply pick the time, day and frequency that you back up and relax knowing you have a second copy of what matters most to you.
Fast backup
After the first backup is completed, WD Backup detects and backs Up only new and updated files, saving you valuable time.
Back up your way
If you are an advanced user, you can customize a backup plan to meet your needs - create one big back up process or multiple plans to backup different files or folders on unique schedules. Plus, you can also back up to your Dropbox or Baidu Cloud cloud-service account. Dropbox or Baidu account required for cloud backup. Cloud services may be changed, terminated or interrupted at any time and may vary by country.
It's easy to recover
To restore a single file or folder, select the time and date of the files you want to recover and press the restore button. That's it, your files are back where you originally stored them.
WD Security, safe and accessible
WD understands the importance of your photos, music, videos and files so My Passport Ultra and My Passport for Mac comes equipped with some powerful technology to help keep your digital life secure.
Keep your private stuff private
You have a password on your mobile phone, why not on your My Passport? You store and back up your personal files and photos on it and it's important to keep them secure. It's easy, just set a password on your My Passport and WD Security activates 256-bit AES hardware encryption. Unlike software-based solutions, WD's hardware encryption has essentially no impact on performance.
Portable security
WD Security is hardware based and built into the drive. Your files are accessible and safe even when you plug your My Passport Ultra or My Passport for Mac into a computer that does not have WD Security installed. Enter your password and the self-contained security application on the drive kicks into operation.
Auto-unlock option
For convenient, quick access, you can set WD Security to automatically unlock the drive when you are working on a known computer.