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The warranty covers unlimited priority phone technical support for all incidents, next business day replacement unit delivery in case of hardware failure, professional on-site setup by a dispatched technician, 24/7 web support and toll-free line, extended coverage and priority call response.
Our technical support team will first try to resolve the issue. If they determine it's a hardware failure, a replacement unit will be shipped overnight for next business day delivery. A technician will also be dispatched to your location the following business day to set up the unit.
Once the 1 Year Onsite 4 Hour Service Warranty for DocuMate 4790 Scanner is activated, you'll receive all the necessary details and access codes to use the 24/7 web support.
Priority call response means that your calls for technical support will be prioritized, ensuring you get quick and efficient assistance when you need it.
Yes, the visit of the dispatched technician to set up your replacement unit is included in the 1 Year Onsite 4 Hour Service Warranty for DocuMate 4790 Scanner.
Review Summary
DocuMate 4790 Scanner
1 Year
Over the course of a year, ensure your DocuMate 4790 Scanner operates at its peak performance with our 1 Year Onsite 4 Hour Service Warranty. This comprehensive service plan is designed for Production scanners, offering you priority phone technical support for an unlimited number of incidents. In the rare event that our expert technical support team determines your scanner is experiencing a hardware failure, we expedite a replacement unit via overnight shipping for next business day delivery. To ensure minimal disruption to your operations, a professional technician will be dispatched to your location the following business day to set up the unit. Our service warranty also includes 24/7 web support and a toll-free line for your convenience. With extended coverage and a priority call response, this On-Site Service Warranty is your safety net for uninterrupted productivity with your DocuMate 4790 Scanner.
866-495-6286