Sony WH-1000XM5 Wireless Closed-Back Over-Ear Noise Cancelling Headphones, Black

2026-07-29T20:00:00

I'm very disappointed with this product, I bought a Sony TV a Sony Soundbar and these headphones, I have downloaded the Connect App and it appears that I cannot change the sound quality via the equaliser to suit my needs to watch TV, that is to have a different volume to the soundbar and a clear sound. It has been suggested to me that the only way I can achieve this is to buy a Bluetooth Transmitter really!

Flat S.

Originally posted at

2026-07-27T20:00:00

The sound quality is amazing gooooood and makes my favourite songs even more enjoyable. Every song feels better with these on.

cmcw

Originally posted at

2026-07-24T20:00:00

I and very disappointed with the customer support with this product. I still have not been able to get the headphones working properly because of the lack of instructions. I cannot answer my phone when it rings. Where is your instruction manual?

Tomw1

Originally posted at

2026-07-23T20:00:00

Love them. Feel light to wear. Work well for noise cancelling. Only thing is my ears get a bit sweaty after wearing for a while

Ja81

Originally posted at

2026-07-23T20:00:00

Amazing ?? cant find a fault. Guaranteed excellent purchase.

Opsgoon

Originally posted at

2026-07-19T20:00:00

It's everything I expected from what was said in the box and reviews online. Superb!!

JIEB

Originally posted at

2026-07-19T20:00:00

So.. I have been using this headphone for more than 1 month now. Great and excellent headphones so far. I love how you can stop/ play/ next the music with just a simple touch. And I also love to experiment with the equalizer. Why only 4 star? Maybe because I use hijab/ snowcap, sometime the bluetooth will auto disconnect, and the music stop. And I have to manually press the on button back to continue using the headphone again. This is MAJOR turn off for me because previously I used cheap heaphone (only RM30), but never encounter this problem. So that's why you loose 1 star.

damoeskimo

Originally posted at

2026-07-17T20:00:00

Sound quality and noise cancellation are excellent, but my unit developed a strange issue, faint background audio bleeding through even when nothing was playing, with no clear cause after multiple troubleshooting steps and a firmware update. Sony support confirmed it needed a replacement, but the process was a hassle: I had to purchase a shipping label myself, print it out, and drop the package off in person. Now I'm looking at roughly two more weeks without headphones before a replacement arrives. For a premium-priced product, I expected either better quality control or a smoother, more customer-friendly replacement process.

john2196

Originally posted at

2026-07-10T20:00:00

This is my second set gave 1st set to my wife great to use on flights stops all the any back ground noise

Devo21

Originally posted at

2026-07-08T20:00:00

I really wanted to love these, in fact I ordered, reordered, and returned two different colourways. In the end I returned them because a) they are far to large for my head, even on the smallest setting and b) aesthetically the colourways are very ''cold" and don't suit my warm colouring, and c) the touch controls are on the right hand side only, making it awkward to use whilst doing right handed activites. The shape of the earphones meant that the lowest point would sit right on my jawline. I consider myself to have a fairly big round head (!) but it feels like these were really designed for men, without much thought for smaller women's bodies. The aesthetic point isn't something I would normally worry about too much, however for the price and prestige of these headphones I think you really have to love them to justify the cost. In the end I've opted for a pair of Anker noise cancelling headphones which share a lot of the same features, have a much warmer tone that suits my colouring, and most importantly - fit my head. They're nowhere near as well designed or high quality as these Sony ones but having them not sit on my jaw is more important than the sound quality at this stage for me. Sony - make a smaller pair, with round ear pads, in warm colours, and maybe I'll reconsider.

Brenda88

Originally posted at

2026-07-04T20:00:00

Excellent on the three most important issues: sound quality, noise cancellation and comfort. Slightly cumbersome in having to carry around in the hard case as they have limited 'folding'. They are 'last years model' compared to the XM6, but paying almost £200 less if you shop around is a no-brainer.

Lewie58

Originally posted at

2026-06-29T20:00:00

I received these headphones about 6 months ago as a gift. I absolutely loved everything about them until the hinge broke and I was then told to go pay money to fix it. It seems everywhere I look this is considered a known issue and that Sony is deciding to just ignore everyone it is happening to. This has been about the worst possible product experience I have ever had and I plan to continually tell people to avoid Sony products because of it. Quite the wild move to ruin your reputation as a company over not owning up to poorly made plastic.

Customer3

Originally posted at

2026-06-29T20:00:00

Built is great, noise cancelling and sound quality are great

Bocare76

Originally posted at

2026-06-22T20:00:00

These headphones are perfect with excellent Noise cancellation and its sound i recommend this product

Arshdeep

Originally posted at

2026-06-20T20:00:00

I bought this and as ANC headphones they are great. What's not great is the same hinge issue that has plagued this series. Hinge broke within a couple of months of purchase. Not even do to poor handling or over filding. These headphones sat on my head or desk untill they just snapped. Terrible build quality for the price. Made me not ever want to buy the product line again.

Nav12

Originally posted at

2026-06-18T20:00:00

I bought a second pair in less than a year because the original pair broke. Thought my 18 year old daughter may have been rough with them. Second pair broke within 6 months even with extended warranty no assistance. Although the sound and noise canceling is awesome I do not recommend buying Sony headphones they are expensive for the quality and no help other than charging for repairs on a common issue from what I see online.

LarryC827

Originally posted at

2026-06-18T20:00:00

These are so comfortable. with a brilliant sound and easy controls. Everything you need from headphone.

fureyhammer

Originally posted at

2026-06-15T20:00:00

Replaced one that had been broken buy someone sitting on it and already knew it to be a great product! Would have loved the XX but my budget can't stretch to it so happy to remain with an updated one of the same model.

Jayceee

Originally posted at

2026-06-09T20:00:00

Bought this pair just before a work trip. Noise cancellation very effective so far!

AllFather

Originally posted at

2026-06-07T20:00:00

I bought new Sony headphones because my old ones were 12 years old, they still work but not as great as Graham wh1000xm5, I can see a lot of progress

Greg1981

Originally posted at

2026-06-06T20:00:00

I received these as a birthday present and am absolutely delighted with them ??

Isobelbob

Originally posted at

2026-06-05T20:00:00

I really love them and the noise cancelling is perfect

Albi90

Originally posted at

2026-06-03T20:00:00

I bought these headphones five years ago and they are unparalleled in quality and design. The sound quality is rich and true. The app is awesome. Well worth the money. The noise cancelling and battery life is remarkable especially on long flights.

Boomet

Originally posted at

2026-06-03T20:00:00

I bought this last month and I'm so happy with it even though it is not the latest one but still sounds perfect to me

Aydenn

Originally posted at

2026-05-28T20:00:00

Just worth it...and bit expensive... so anyways....money buys everything..also needs to improve the sony connect app very bad graphics ....looks like using java application...please update the app..thanks

Ssaif

Originally posted at

2026-05-27T20:00:00

I had great hope in this redesigned headset. Every high-end Siny headset I have purchased failed at the hinge point. My experience with this redesigned hinge point was very sad, as this hinge also broke. When they break they become unwearable. I really don't want to continue buying high-end products from Sony only to have them keep failing. I an done with Sony. Grrrrrrr.

Tommy1957

Originally posted at

2026-05-25T20:00:00

I received as a gift. Very good materials and sound quality

go6ooooo

Originally posted at

2026-05-25T20:00:00

Purchased to replace my partners XM3 as I inadvertently spilled a cup of water into the ear piece that the charger goes into. Needless to say, they now fail to charge. However, these are well worth the upgrade as these XM5 have so many more features. Knowing how good these are, I would have upgraded sooner.

RAM999

Originally posted at

2026-05-22T20:00:00

These are incredible for my Adhd and have completely made my work so much easy to do. The noise cancelling function is fantastic. Definitely recommend for any Adhder. Only issue was the manual was pretty poor, had to google how to use it, but to be fair that wasn't exactly difficult to do!!

Charlie2908

Originally posted at

2026-05-20T20:00:00

percect design , sound fabulous , really enjoyed , I recommend it to whom want to get rid of outside noises really good at noise canceling

armi97

Originally posted at