Used Sony STR-DH790 7.2-Channel Home Theater AV Receiver with Dolby Atmos and Bluetooth

2025-06-13T20:00:00

Sony is not the same anymore! They are not honoring their warranty for receivers, what they want is waste time repairing many times as necesary.

rsofct

Originally posted at

2025-02-18T19:00:00

Sony products are usually very solid. I did read some of the negative reviews, I was concerned, but I pulled the trigger anyway. Besides, it's Sony, and I have had very reliable products from them in the past. Like the reviews say, 6 months in an it would go into Protect mode. Even with nothing pluggin in, it would revert to Protect mode. I did file a warranty claim, sent it in for repair, and received a bit of run-around from the "authorized repair center." They were ready to ship it back or scrap it since I purchased it from some individual's name they gave me. They requested a receipt be emailed to them to start the warranty process, which was from Best Buy, so I was confused. Another copy of the receipt was included with the receiver, but the warranty was denied anyway because of them saying I purchased it from a person. After insisting this was purchased at a big box store, they finally decided to replace the unit. According to the repair notes - Parts were not available to fix the unit. What did I buy? I am glad to have a replacement coming, but I will be VERY wary of this Sony receiver. What is going to happen in another six months after it arrives?? If you do have to send yours in for repairs, be persistant. Much like the medical industry, I suspect they deny claims to save a buck until you push back. They tried to deny my claim on a 6 month old product with a 2 year warranty. Sony needs to rethink their warranty repair outsourcing.

Crankyanken

Originally posted at

2024-12-11T19:00:00

I brought this because I have had other Song products

Dallas51

Originally posted at

2024-11-16T19:00:00

loved this unit...easy to setup and sound was great...then after 4 months all of a sudden now it shuts itself seeing the words protect ...wait a bit and turn it on and after awhile it shuts off again....I looked up what causes this and check everything...nothing...it still shuts off now every once in awhile, this is getting very frustrating ....looking at reviews i see this is a problem....I wish I wouldve checked more reviews, but being sony and knowing thier reputation of great products I wasnt worried...well guess every once in awhile even a company like sony can make a lemon....no idea what to do...

wolf3510

Originally posted at

2024-09-14T20:00:00

Easy to use, simple setup and it sounds great. There's not much more you can ask for.

Marion o.

Originally posted at

2024-09-02T20:00:00

This received worked until it just suddenly didn't. All the suggested fixes mentioned have not worked so far so were stuck with a receiver that turns itself off after only 5 minutes of use until or unless we get SONY to repair or replace. We are still under the 2 year warranty (only had it for 6months) so we shall see what happens next....

mark s.

Originally posted at

2024-08-10T20:00:00

I bought this one year ago and am so happy with my purchase.

Vijesh79

Originally posted at

2024-07-15T20:00:00

I bought this a month ago and still cannot get it the the speakers to play and correctly and has a terrible delay between the stopped and forward features of the TV. I hired the "Geek Squad" to come set it up and they are not inexpensive.

Starpilot

Originally posted at

2024-07-06T20:00:00

I bought this to replace my old Sony STR-DE1075 which still worked great but had no HDMI input capability. I wanted Dolby Atmos and the STR-DH790 provides this. I am using it with a Roku Ultra and there are many Dolby Atmos videos on Youtube but none will really blow you away like I was hoping. I have yet to use it for a Dolby surround sound movie but look forward to hearing the full effects once I do. I know that the STR-DH790 is providing the full surround sound so I just need to find a good video to really try it out.

GCorreia

Originally posted at

2024-04-02T20:00:00

I have enjoyed this product Sony has never let me down with the Sony products I have purchased.

Sony l.

Originally posted at

2024-03-31T20:00:00

i bought this a month ago and i am searching for the perfect speaker set for atmos

bunny1944

Originally posted at

2023-12-04T19:00:00

This is a great home theater amplifier that people on a budget will enjoy. Very easy to setup and the fine tuning microphone is a good help. Only thing I think is missing is more bananas plug inputs. The sound is awesome.

lalobib

Originally posted at

2023-11-22T19:00:00

All around it's a solid receiver, just lacking in the feature department. Menus could be better and more options. Sony cheaped out and only allowed for banana plug ports for the left and right channels, center and surrounds are bare wire terminals. Having some issues with passthrough with Xbox Series X as well, having to bypass the AVR and go through the tv for full functionality. This could very well be user error, but I can't find the correct setting... it shouldn't be difficult. I do really like the Bluetooth connection, love being able to stream from my phone. What sold me was the eARC and it pairs well with my Bravia OLED with the shared remote function.

thatonedude

Originally posted at

2023-10-30T20:00:00

Now that my wife and I are empty nesters we remodeled our house to better meet our needs. When we moved our home theater/entertainment room to another location on our home this Sony 7.2 Home theater AV was exactly what we needed. The capabilities are perfect for our needs and the results are perfect for our new location.

Sportsguy

Originally posted at

2023-09-19T20:00:00

Bought this unit two months ago. Great features. Unit runs a bit hot. May need an internal fan.

JCFD

Originally posted at

2023-08-08T20:00:00

Sound greatlooks stylish love sony products keep the good work coming sony

Spidernon78

Originally posted at

2023-07-24T20:00:00

Very good machine Cheap speaker connections on rear It's an atmos .2 system can't take 4 height channels Decodes atmos well from steaming services Sound quality very good Good for music Onscreen interface is very poor expected more from sony Calibration took a few attempts to work kept getting confusing error messages Remote simple Syncs up with bravia tv well

Robgras

Originally posted at

2023-07-24T20:00:00

Very good machine Cheap speaker connections on rear It's an atmos .2 system can't take 4 height channels Decodes atmos well from steaming services Sound quality very good Good for music Onscreen interface is very poor expected more from sony Calibration took a few attempts to work kept getting confusing error messages Remote simple Syncs up with bravia tv well

Originalroro

Originally posted at

2023-07-24T20:00:00

Very good machine Cheap speaker connections on rear It's an atmos .2 system can't take 4 height channels Decodes atmos well from steaming services Sound quality very good Good for music Onscreen interface is very poor expected more from sony Calibration took a few attempts to work kept getting confusing error messages Remote simple Syncs up with bravia tv well

Robertpg

Originally posted at

2023-06-25T20:00:00

Thanks for providing a full users manual and detailed instructions

Greyhound 4.

Originally posted at

2023-06-06T20:00:00

Purchased this directly from Sony. Next day delivery. Easy to connect with great instructions. Sounds amazing and so much better than the old system. 4k pass through works great and allows multiple sources to be connected to a 4k TV.

Psmag

Originally posted at

2023-05-11T20:00:00

Got this for my birthday a few weeks ago and I absolutely love it. Replaced my aging sony 5.1 because the right channel kept clicking off.

Cmorleyoo7

Originally posted at

2023-03-21T20:00:00

Sound is just Ok, my Harmon Karden sounds much better. The remote has been glitchy, sometimes not wanting to work and the receiver randomly turns on and the shuts off.

krut

Originally posted at

2023-03-09T19:00:00

Bought this as a replacement for a Denon AVR. Much better sound.

N2TCK

Originally posted at

2023-03-06T19:00:00

Very basic amp not many options no internet can be connected but great sound

Weebonk

Originally posted at

2023-02-20T19:00:00

I have been happy with this unit. My only complaint is that it doesn't communicate well with my Fire Stick. I still need the receiver remote to turn it off. My Fire Stick will turn it on but not off.

Red R.

Originally posted at

2023-02-13T19:00:00

Great sound. Bluetooth very useful. Easy to set up.

Papa R.

Originally posted at

2023-02-13T19:00:00

I had a smaller Sony receiver I bought 15 years ago and it still worked but I wanted to upgrade to a larger unit. Sony was the best product for the money.

JWHipparch

Originally posted at

2023-02-12T19:00:00

Bought it in early Dec 22, so far looks great nice sound

Edctaho

Originally posted at

2023-02-12T19:00:00

I love that I can blue tooth on this and operate all the home entertainment stuff and roku with this, thank you Best Buy geek squad for all you help on my third full Sony living room

Pops 2.

Originally posted at