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Review Summary
2025-07-11T20:00:00
So my husband loves these headphones for the noise cancellation and the sound quality, unfortunately we've had issues with these lasting?. First pair we had to send in on warranty because the headband part came detached from the ear piece (which seems like a common issue after I started looking into it) now the replacement pair won't charge after 14 months of use?. For this price I'd expect they last for YEARS
Lisa1757
2025-07-06T20:00:00
This device has too many features that get in the way of using it, and it has no instruction manual (using WORDS) to explain how to use it. If you spend a lot of time you can download all sorts of videos and apps (that want to update themselves first), and ultimately you can find a 151 page pdf instruction manual you can download. Yeah. That many pages to tell me how to turn on and use a pair of headphones. Ridiculous.
Icantusemynickname
2025-07-05T20:00:00
So it picks up too much feedback I thought I invested in a pair that could do music and communication but this has been the worst set ive ever had
Twister710
2025-07-03T20:00:00
I honestly had high expectations for this product and was amazed to discover they were far exceeded in every respect. The materials, construction, and finish are some of the best I've seen. The sound is clean and clear, and it's highly customizable via the app on your phone or with your favorite equalizer. They're extremely comfortable.
WilSmart
2025-06-19T20:00:00
I do not use Bluetooth and I bought this to use with my portable CD player, HOWEVER... The unit must be turned OFF in order to play my CDs. Thus I can not use the NOISE Cancelling feature AT ALL. Is there some way around this problem, if not , i will likely return the unit to the store.
unhappy59
2025-06-12T20:00:00
Every aspect of the headphones are amazing and are totally worth the price.
KashD
2025-06-09T20:00:00
I bought this to use with my phone and a new Bluetooth capable record player I got. I have never heard my records in such good sound quality before. The noise cancellation is also genuinely amazing, I could not hear anything around me when my music was playing. I felt I got a lot of value for how much it cost as well.
Benjamin_01232
2025-06-08T20:00:00
After 3 years, the microphone no longer works during calls and I frequently have to fix a high pitched ringing issue. I have followed all fix solutions provided by sony and nothing is a permanent fix. For the price point, the product is not worth it.
Bdlayy
2025-06-03T20:00:00
When it worked, it was amazing. And then it didn't. I bought this around Feb/March of 2025 and within two charges I could no longer charge the headphones. I contacted support and was on the phone for hours last month and they told me that my proof of purchase was invalid despite it being an Amazon receipt.
knightAbraxas
2025-05-28T20:00:00
I received these headphones on December 5th two weeks ago today they stopped holding a charge. They turn red and blink or sometimes stay red for hours and never turn blue i don't know what I'm supposed to do I feel like I wasted my money
Tuttifruit
2025-05-27T20:00:00
Thoroughly researched before purchase and very happy to report the WH-1000XM4 headphones have exceeded my highest expectations. I have impaired hearing and continue to wear my hearing aids beneath my Sony headset with no discomfort and very clear sound, even on my frequent long train journeys.
EmPee25
2025-05-24T20:00:00
Bought them to have a solid pair of headphones instead of only earbuds and what followed was days of lying on my bed relistening to my favourite songs in a totally new light
Pete18
2025-05-23T20:00:00
My brother using this product so he suggested me to buy this product excellent product
Neppy
2025-05-23T20:00:00
After a lot of research I settled on these for my needs.. Newer models perhaps for others with different needs.. A lot of options for an old guy like me...Not a gamer or music streaming guy! These tick off many boxes.. 24 hrs and will get them.all dialed in time.. Yes a Sony fan for 5 decades and counting ...
Old G.
2025-05-22T20:00:00
I purchased these a few weeks ago and I am very pleased with them.
Tricky60
2025-05-21T20:00:00
I bought these headphones 2 months ago. They are great for cancelling noise. When I put them on, I barely hear anything. The only problem is that I always instantly get a headache when I put them on. That's why, even though I bought them 2 months ago, I barely wore them. I think it is linked to the noise cancelling because when I put them on, I hear a white noise.
rael25
2025-05-20T20:00:00
These headphones are so good I bought my wife a pair after a week of best sound and best noise cancelling I have ever had the joy to put on my ears. You won't regret buying these headphones
Geebus80
2025-05-19T20:00:00
The product had several issues when I connected it to my smart monitor. As soon as I connected the headset to my Smart Monitor, it started making a flickering noise, and then the headset powered off. After a few attempts, I couldn't get it to stay on-it kept shutting down automatically. I had to power it off and on multiple times just to get it to work. Clearly, there was a bug, which led me to return the product and purchase from another brand.
zbazy
2025-05-18T20:00:00
Upgrade from the 910s really happy great birthday present
SEP04
2025-05-17T20:00:00
I used the headphones for a couple of days and faced a few issues that prevented me from using them conveniently, so I am returning them. First, the positives: - The sound quality is good (not outstanding but on par with competitors). - They are comfortable, though a bit tight - you can get a headache after using them for a couple of hours. - The mobile app has a pretty good design and is easy to use. So, in general, if not for the issues I describe below, this would be a really good product that I would like to continue using. Now, the negatives: - Bluetooth connectivity is not stable - sometimes the headphones disconnect from source devices (they can also randomly disconnect and reconnect). This happened to me several times a day, which has never occurred with other ANC headphones I have used over the last eight years. - Sometimes the headphones just turn off on their own (Automatic Power Off is disabled). - Latency - most of the time it is okay, and you will not really notice it, but occasionally it spikes to nearly 2 seconds, which makes the headphones basically unusable, especially for watching videos. It seems to fix itself by turning the headphones off and on again, but such a user experience is really inconvenient. - (The biggest issue) Pitch drift, which happened several times - at some point, the headphones start lowering the pitch of the audio (everything sounds a couple of steps lower, as if a pitch shifter effect is applied in real time). This also seems to fix after turning the headphones off and on (just reconnecting to the source device doesn't help), but I personally find this completely unacceptable. I did some research online before returning the headphones, hoping there might be ways to fix these issues, but unfortunately that's not the case. Other people complain about similar problems, and there is no workaround except turning them off and on or resetting them. It is quite sad, because as I mentioned, I would like to keep using them, but these issues are a clear deal-breaker for me. PS I believe the hardware is probably solid, but the buggy software/firmware makes the headphones perform very poorly (I was using the latest available version, 2.9.0).
csbm
2025-05-16T20:00:00
The only thing I will complain about is my headphones. Will stop playing music when I get a notification.
Fordt
2025-05-16T20:00:00
Im enjoying, not too expensive, good quality and great battery life.
DanWi11
2025-05-15T20:00:00
Got these for my birthday,use with my I pad,extremely comfortable and good sound quality.noise cancelling feature very good.(can't hear my wife talking to me.)definite 5star rating.
Magoo2
2025-05-10T20:00:00
I bought this a month ago and it's sooo good! I would give a 5/5 but the only thing that bugs me is it keeps on disconnecting and reconnecting to my second device.
joanwaweru
2025-05-08T20:00:00
Upgraded from the 910 bday present to myself brilliant
SeP 5.
2025-05-08T20:00:00
Excellent sound quality, noise cancelling and customisation i like how the fold, unlike the xm5's Still getting use to the ambient sound control tho
Gaider
2025-05-07T20:00:00
I bought these a couple of years ago. They were good. But now they won't pair with anything. Dissapointed
Wannabe l.
2025-05-07T20:00:00
I bought this two days ago... So far I'm impressed
Larginitup
2025-05-05T20:00:00
The audio quality on these headphones dwarfs anything I've had before, the noise cancelling is exceptional - to the point that I often have to turn it off when I need to listen out for things. It fit my ears/head really well and I find it very comfortable - definitely worth the money
JacksBurnerAccount
2025-05-04T20:00:00
HAD IT FOR 6 MONTHS - IT ONLY CONNECTS TO MY XPERIA PHONE IF I USE THE JACK PLUG LEAD.
Rockeythecat
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Browse our FAQ
USB
Approx. 3 Hours (Full charge)
Continuous Music Playback Time with Internal Memory: Max. 30 hours (NC ON), Max. 38 hours (NC OFF)
Waiting Time: Max. 30 hours (NC ON), Max. 200 hours (NC OFF)
Version 5.0
Line of sight approx. 30' (10m)
2.4 GHz band (2.4000 - 2.4835 GHz)
A2DP, AVRCP, HFP, HSP
SBC, AAC, LDAC
SCMS-T
Silver
8.96 oz (254g)
Headphone cable (approx. 3.94 ft, OFC strands, gold-plated stereo mini plug)
Single-sided (detachable)
Aluminum coated LCP
1.57 ", dome type (CCAW Voice coil)
Yes
Active Operation: 4 Hz-40,000 Hz
Bluetooth Communication: 20 Hz-20,000 Hz (44.1 kHz Sampling)/20 Hz-40,000 Hz (LDAC 96 kHz Sampling, 990 kbps)
Closed, dynamic
Neodymium
Yes
Yes
Gold-plated L-shaped stereo mini plug
105 dB / mW (1 kHz) (when connecting via the headphone cable with the unit turned on), 101 dB / mW (1 kHz) (when connecting via the headphone cable with the unit turned off)
Circumaural
Yes
Yes
Yes
Yes
Yes
Touch Sensor
Stereo Mini Jack
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Excellent audio & ANC - perfect for remote working
By ryan
I upgraded from the Sony headphones XM2 to this version XM4. The active noise cancellation and audio quality is noticeably improved. I will be using them everyday for remote working for video calls and to help reduce background noise. The build quality is fantastic with a lighter weight design. I'm looking forward to using the multiple Bluetooth connections feature and appreciate the headphone settings cloud backups.
The best
By GabiStancu
the headphones are gorgeous, they sound good, the application is good, but once a slight delay
Sony WH-1000XM4.
Dual noise sensor technology, featuring two microphones on each earcup, captures ambient noise and passes the data to the HD Noise-Canceling Processor QN1. Using a new algorithm, the HD Noise-Canceling Processor QN1 then applies noise-canceling processing in real time to a range of acoustic environments. Working together with a new Bluetooth® Audio SoC (System on Chip), it senses and adjusts to music and noise signals, as well as acoustic characteristics between the driver unit and ears, at over 700 times per second.
To maximize noise-canceling performance, the WH-1000XM4 headphones incorporate two technologies: Personal Noise-Canceling Optimizer, designed specifically for you, and Atmospheric Pressure Optimizing, designed specifically for air travel.
Adjust ambient sound with the Sony | Headphones Connect app to cancel noise while still allowing essential sounds, like overhead announcements, through when you're listening on the move.
LDAC transmits approximately three times more data (at the maximum transfer rate of 990 kbps) than conventional BLUETOOTH® audio, allowing you to enjoy High-Resolution Audio content in exceptional quality, as close as possible to that of a dedicated wired connection.
A built-in analog amplifier integrated in the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. Powerful 1.57" drivers, with Liquid Crystal Polymer (LCP) diaphragms, make the headphones perfect for handling heavy beats and can reproduce a full range of frequencies up to 40 kHz.
Using Edge-AI (Artificial Intelligence) co-developed with Sony Music Studios Tokyo, DSEE Extreme™ (Digital Sound Enhancement Engine) upscales compressed digital music files in real time. Dynamically recognizing instrumentation, musical genres, and individual elements of each song, such as vocals or interludes, it restores the high-range sound lost in compression for a richer, more complete listening experience
The WH-1000XM4 headphones use an array of smart technologies to create a seamless, hands-free listening experience. For example, simply start speaking to automatically pause your music in Speak-to-Chat, or enjoy adaptive playback thanks to the proximity sensor and two acceleration sensors that detect whether your headphones are being worn or not.
As soon as you speak to someone, Speak-to-Chat automatically stops the music and lets in ambient sound so you can conduct a conversation—handy if you want to keep your headphones on, or your hands are full. Based on Precise Voice Pickup Technology, this smart feature uses five microphones built into your headphones and advanced audio signal processing to recognize and react to your voice. And once your chat is over, your music starts playing again automatically.
Lose yourself in your journey, with no background noise to interrupt your favorite tracks.
Hear important announcements while you wait without noticing other background noise.
Over time, Adaptive Sound Control learns to recognize locations that you frequently visit, such as your workplace, the gym, or a favorite café, and tailors sound to suit the situation.
Proximity sensor and two acceleration sensors in your headphones can detect whether you're wearing them or not, then adapt playback accordingly to help save battery power.
Take off your headphones and the music pauses automatically.
Put the headphones back on and the music automatically resumes.
Need to quickly hear voices or sounds around you? Just place your hand over the housing to instantly turn your music volume down and let ambient sound in.
WH-1000XM4 headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving ear pads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them.
With a huge 30 hours of battery life, you'll have enough power even for long trips. And if you need to top up in a hurry, you can get 5 hours' worth of charge after just 10 minutes with the optional AC adapter
Manage your day, just by asking your assistant. Enjoy entertainment, connect with friends, get information, listen to music and notifications, set reminders, and more.
Conversation flows freely with easy, hands-free calling. Leave your phone where it is, just speak with a double tap. Thanks to Precise Voice Pickup Technology, which combines five built-in microphones with advanced audio signal processing, WH-1000XM4 delivers clearer voice quality to the other person on the phone.
Change the track, turn the volume up or down, and take or make calls just by tapping or swiping the panel.
With the Sony | Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile the Equalizer lets you customize sound levels to suit your music.
The ear cups swivel inwards so they pack up neatly in a compact case.
The supplied carrying case is durable and includes a cable for wired listening.
Immerse yourself in sound all around you. As real as if you are there at a live concert or with the artist recording in a studio. With 360 Reality Audio, music has never been so immersive and so real. These headphones let you enjoy 360 Reality Audio
After meticulous engineering, Sony presents the WH-1000XM4 Wireless Over the Ear Noise Cancelling Headphones in a sleek silver finish, setting a new benchmark for audio performance and noise cancellation. These headphones are the epitome of Sony's intelligent, industry-leading technology, designed to immerse you in a world of unparalleled sound quality.
The WH-1000XM4 headphones boast advanced noise-cancelling capabilities, utilizing Sony's Dual Noise Sensor technology to deliver a virtually soundproof experience. Whether you're in a bustling city center, on a noisy flight, or in a busy office, these headphones filter out unwanted noise, allowing you to focus on your music, podcasts, or calls.
Experience premium sound that's tailored to your environment with the Adaptive Sound Control, a smart function that detects your activity and adjusts ambient sound settings for the ideal listening experience. The headphones also feature DSEE Extreme (Digital Sound Enhancement Engine), which uses Edge-AI to upscale compressed digital music files in real-time, restoring high-range sound lost in compression and producing a richer, more complete listening experience.
The WH-1000XM4 headphones offer an impressive 30 hours of battery life, ensuring you have enough power for long trips or extended listening sessions. And if you're in a hurry, the quick charging feature provides up to 5 hours of playback with just a 10-minute charge, so you're never without your music for long.
Sony's headphones are also equipped with an enhanced Smart Listening feature set, which includes Speak-to-Chat technology. This innovative feature automatically pauses your audio when you start a conversation, allowing you to engage in discussions without removing your headphones. Once your chat is over, your music resumes playing, ensuring a seamless audio experience.
For hands-free convenience, the WH-1000XM4 headphones are integrated with precise voice pickup technology, which combines five built-in microphones with advanced audio signal processing to deliver clearer voice quality during calls. Additionally, these headphones are compatible with Google Assistant and Amazon Alexa, offering a voice-controlled experience for users who require quick information, music playback, and more without the need to reach for their devices.
Crafted with comfort in mind, the WH-1000XM4 headphones feature a lightweight design with super-soft, pressure-relieving earpads that provide long-lasting comfort and a secure fit. The touch sensor controls allow for easy navigation of tracks and volume, as well as the activation of your voice assistant or making hands-free calls.
In summary, the Sony WH-1000XM4 Wireless Over the Ear Noise Cancelling Headphones are a perfect blend of sophisticated design, cutting-edge technology, and exceptional sound quality, making them an ideal choice for audiophiles and casual listeners alike who demand the best in noise-cancelling capabilities and audio fidelity.