Used LG HBS-XL7 TONE Flex Wireless In-Ear Stereo Headset, Black

2026-04-13T20:00:00

Imagine the surprise that the whole LG Tone line is discontinued. I have been buying this brand for well over 6 or 7 years. They are the only ones I ever purchase. Now they are available on third party websites for twice the price ($240). Very disappointed the company decided to end this line. Even if they had only kept one line (HBS-XL7 or 5) continued, it would have been better than nothing.

Tanya302

Originally posted at

2026-04-04T20:00:00

Please bring these back! I have about 12 broken pairs. I paid over 200 to some guy on marketplace and he said they were new....they were NOT! Literally at the end of their life cycle. This is ruining my life.

Ryanupte

Originally posted at

2026-04-03T20:00:00

WHY???????? Please make a dozen more and I will buy them all! Best product ever and such a shame I cant find them anywhere. So disappointing.

Mskeever

Originally posted at

2026-03-16T20:00:00

Bring these back! Literally the ONLY LG item I was very loyal too. Why would you get rid of these? I've bought over 10 of these the last 5 years and nothing compared.

Josh J.

Originally posted at

2026-02-25T19:00:00

These are the only thing I have worn for years. I can't keep wireless earbuds in my ears so they are worthless. I love having them on but not in my ears all day and when I get a call or text they vibrate so they don't disturb my Class of students or others when we are in a meeting. We need these back. I also love how I only have to charge these once or twice a week.

bughood

Originally posted at

2026-02-03T19:00:00

Im in need of another pair. I bought a few several years ago. I'm down to my last one. Please bring this product back.

Cj7wheeler

Originally posted at

2026-01-24T19:00:00

These were great! Please bring them back! Please! Please!

HBS B.

Originally posted at

2025-12-29T19:00:00

Received my hbs xl7 headphones as a gift from my wife. After 6 mos of INDOOR use the wires on the buds started fraying. I have resorted to epoxy based glue to keep them from breaking when I pull them out! VERY DISAPPOINTED at a 175 dollar product made so terribly. It's a shame cause they sound great.

Jblm74

Originally posted at

2025-10-24T20:00:00

I have used LG Bluetooth headsets for years and have loved them. I purchased this product and started having issues within a month. Even though it claims this will connect to 2 phones, don't believe it. It continually drops connection to the second phone when on a call. It also started having sound quality issues within a month. I would not recommend this product to anyone. Their quality has gone way down on this product.

Bjay75

Originally posted at

2025-07-01T20:00:00

Love these and can't believe discontinued. Just replaced on Amazon $249.95 and added 3 year protection for about $50. Only bluetooth with Google Assistant button too! Bummed out!

Need A.

Originally posted at

2025-07-01T20:00:00

Love these and can't believe discontinued. Just replaced on Amazon $249.95 and added 3 year protection for about $50. Only bluetooth with Google Assistant button too! Bummed out!

Paul333

Originally posted at

2025-05-25T20:00:00

I purchased these, to replace identical pair that the wires shorted out in and had quit working. The one I have now, the left side quit retracting months ago so I only had the right side that I could use. Now, the right side has a short in the wire and randomly cuts out. I have to move wire to get it to allow some sound to come through. The retractable ear bud is the most attractive aspect of this item but the quality for functionality fails to deliver. Now that it's been discontinued, I'll have to settle for a less desirable specs, just to have hands free use of my Bluetooth. Thoroughly disappointed. Gave it a 2 rating, as it did work perfectly for a short time.

Jenja

Originally posted at

2025-05-16T20:00:00

These are or were the best form factor for headsets. Easy to use and convenient to have ready to use at a moments notice. Previous models were better at filtering background and wind noise for calls. I wish they'd make an updated model that was better for calls, better water resistance, and had ANC. I'm not a fan of true wireless earbuds or full on trucker headsets. I've owned just about every type of headset and these were my favorite but people on the other end of my calls complained about the call quality.

Shane109

Originally posted at

2025-04-12T20:00:00

Can't tell when the headset is on. There is nothing that indicates the headset is on and ready to take calls. This headset also did not last a year. I use it daily regular use not extensive and the right ear piece no longer works. For the price of this headset I would have expected the set to last more than a year. Very disappointed in LG because I loved all of the other headsets I have purchased.

Chris5253

Originally posted at

2025-03-12T20:00:00

Google Assistant will not connect... troubleshooting has been no help. Paid extra for this feature and it is impossible to use.

Romulas

Originally posted at

2025-01-27T19:00:00

I feel forced to buy these multiple times per year. They're the only decent quality retractable earbuds on the market that tailor to contractors and field techs. I need them for protecting my hearing while working on engines and listening to music and audiobooks. They last about 6 to 8 months with daily use and then the wires in the flex band break and the headset must be tossed. If they were around $60-70 this would be expected but they don't deliver good value for the price. The audio quality and sound level is better than any previous model (I've pretty much owned them all) and the battery will last all day. If you forget to charge them then a simple 15 minute top off will last you a couple hours. Calling is excellent in a silent environment while wearing a tee shirt. Background noise will make it hard to hear you, you must speak loudly if calling while driving and if you are wearing a collared shirt or a jacket the other party will have trouble hearing you (obviously - the mics need to be totally exposed). The catastrophic failure of this design is without dedicated back and forward buttons these just aren't great for listening to audiobooks. When you lose your place in your book, you'll have to whip out your phone and use the on screen controls because the multifunction volume buttons are just inadequate for seeking in 15 second intervals. The 32bit up-sampling is a bit of a bizarre marketing gimmick. Being able to change to lower latency codecs in phone settings or the app would be amazing for games or videos; nobody cares about 32 bit audio - it's literally a wireless headset not audiophile gear. There are no longer structural issues near the screws, that has been solved with the flex series. They're also AMAZINGLY water ingress resistant. I don't have to fear when wearing these outside in the rain. Parting wisdom: Just because they flex doesn't mean you should. Treat them with the same care you did the platinum plus models and they'll do okay. Electrical tape on the band is no longer required. Also good luck warrantying these. The serial number sticker fell off my second week wearing them.

Morgan A.

Originally posted at

2025-01-11T19:00:00

Terrible quality. Ive had previously two other LG neckbands, had only minor issues. This model had problems after first 3 months of usage. Had to open them up. After less then a year rubber cover of the wiring completely fell apart. Great design, very comfy, much more flexible. But just awful quality of materials and overpriced.

IIBiased

Originally posted at

2024-11-20T19:00:00

I brought several and I have lsent them back under warranty the right ear bud will go out I started ordering on line because they were cheaper and the product just gets worse same problem plus right ear bud go out left string unravels left ear bud goes out and the Google Assistant will not connect to my Bluetooth every time I press the button it says the Google Assistant is not connected then I have done everything I can think of and everything they told me to do so what didn't the issue I love my Bluetooth because I have a problem holding the phone but but I can find the most people thought of them spending over $100 and I have purchase and like 6 or 7 in the pass 4 years in my main reason also it's for the Google assist so I can just press the button and say call someone so and ask questions but this is just horrible I wish you was something they can do to help me with The Google assist how do I get it to work I've always bought LG products but I'm going to have to look into something else hopefully I can find something good it's not going out within 30 days 90 days in less than a year so sad I'm so disappointed I see where they're asking for images but I see someone has the same image that I will show with it unraveling is the H BS - XL7 and I've had the five as well about two of those and three of the HBS XL7

Cheryl D.

Originally posted at

2024-11-17T19:00:00

This is my 4th of this style from lg. I think they are great and have great clarity. The only thing I don't love about the newest model is the change from a slide power on/off to a push button.

Daphne v.

Originally posted at

2024-10-12T20:00:00

I've own this for 14 months. Main use button no longer has spring making it hard to use. Wife always complaining being able to hear background noise more that can see can hear my voice. She able to hear things in the background better than I can.

MerReady

Originally posted at

2024-09-24T20:00:00

The neckband is flexible, comfortable, and pretty durable. The sound quality is good. However, I've had issues with the retractable wires of the headphones. The right wire sometimes doesn't fully retract, so the right earbud is left dangling. I've sent the headphones back to the LG to get repaired twice now, but it doesn't seem to be fixed. This issue has made the headphones basically unusable.

jumpdreams

Originally posted at

2024-08-02T20:00:00

I have had 3 pair of this model. The sound good but the range sucks. I feel cheated because of the lack of range

Michca

Originally posted at

2024-04-25T20:00:00

The sound quality is excellent! I also appreciate the flexibility in the neck band as they are less prone to breaking. I'm so happy I made this purchase!

Lizzle217

Originally posted at

2024-04-02T20:00:00

I love them, in general, though they tend to last for about a year and a half, then need to be replaced, usually because one side tends to die. Very comfortable, easy to forget you're wearing them, and they last for my entire workday. I really wish the google assistant button was just a generic assistant button, so that on iPhone it activated Siri, or is programmable to do something else, instead of just pointing out that you don't have google assistant.

JediDA

Originally posted at

2024-01-11T19:00:00

If you accept buying new one every year or two. You will be very pleased. Understand that this product won't last very long because of his intended usage. Most important thing: they are way better than any true wireless.

bartzxcv

Originally posted at

2023-12-06T19:00:00

Awesome headphones sound good and work well the only thing is the wire gets all damaged when it's rolled inside, the roller thing bites it and damages the wire, I had an older version and lasted almost 4 years, this model at the year started to get bad, two years later still work but the wire looks awful

edi67456

Originally posted at

2023-12-06T19:00:00

I love the headset, I am using LG neck headsets since the first one came out and I loved them, this is my 3rd XL7, I like the voice quality but the product is a piece of junk none of them lasted more than 8 months, I sent it in for repair after the left side started to fail but now is 3 months later and the same problem happening again. Thanks LG for servicing me the past few years but I will have to buy different brand

Ben K.

Originally posted at

2023-10-23T20:00:00

I have been using LG headsets for about 10 years and have had a good experience with all of them. I miss the button to auto retract the earbuds, but doing by hand took verry little time to get use to. Sound and volume is good. unit is light weight and comfortable. The best feature is you never have to worry you will lose a earbud, it's always right there around your neck

bamagrl

Originally posted at

2023-10-02T20:00:00

***DO NOT BUY*** Terrible product for the price. Mine were a higher end model of the same style but they literally fell apart in less than 1 yr & was denied coverage under the warranty.

Finsup

Originally posted at

2023-08-28T20:00:00

I have owed these for the last 4 years. I am very active and they work perfect. Hiking, running, biking. Great for an active life style. Or you can be like that guy in the gym yesterday, crawling around looking for his ear piece. You can not lose these! Love it!

Sand D.

Originally posted at