2025-10-06T20:00:00
Rated 1 out of 5
Nothing but problems.
Since installation, we've had nothing but problems. Prints two copies; stops. Resources required. IT checks it out. All seems fine. Prints out a copy. "Waiting to print." Goes into waiting mode. Then goes into Waiting to Print. For hours. Delete jobs. Shut printer down, and unplug. Wait an interminable time to power up. Prints two copies. Go through the whole cycle again. When it does deign to give us a copy, the quality is good.
Discouraged
Originally posted at
2025-10-01T20:00:00
Rated 5 out of 5
Great product
Historically, we have not had great luck with our printers. This printer, however, has been pretty perfect. It is fast and has all the features we want. We tend to go through a lot more ink than I would've expected, but I can't blame the printer for that.
We did have to call customer service at one point because of an issue, and the person that helped me was very helpful and resolved the problem which I really appreciated
JenT
Originally posted at
2025-10-01T20:00:00
Rated 5 out of 5
Fast, Reliable, and Packed with Smart Features
The Xerox VersaLink C415 has been an excellent addition to our office. Setup was straightforward, and the large touchscreen makes it feel as easy to use as a tablet. Print quality is sharp and vibrant, even for detailed graphics, and the speed easily keeps up with our busy workflow. I especially appreciate the secure printing options and cloud connectivity, which let us print from anywhere without hassle. Scanning and copying are equally smooth, with high-quality results every time. Overall, the VersaLink C415 combines professional performance with user-friendly design, making it a smart investment for any business that values reliability and efficiency.
canijolagartijo
Originally posted at
2025-09-24T20:00:00
Rated 1 out of 5
Paper Output!
I purchased a Xerox C415 used on eBay to test before submitting a larger order for 10 units. I'm glad I did, because while the printer's core functions and output quality are solid, the design of the output tray poses real usability challenges.
Collecting prints requires reaching uncomfortably far into the machine, which is not practical in a busy office setting. In addition, the output flap occasionally catches paper, causing the front compartment to pop open. These design flaws can slow down workflows and create unnecessary frustration for end users.
Suggestion for Xerox:
A reworked output tray-ideally one that extends outward or angles prints toward the user-would go a long way toward resolving these issues. Improving this element would make the C415 much more viable for organizations looking to standardize across multiple devices.
The reason I'm sharing this publicly is because the C415 otherwise has strong potential, but this design oversight prevents it from being the right fit for our environment. I hope Xerox takes this feedback into account for future models, as many organizations evaluate printers not only on output quality but also on how easy they are to use day to day
searobit
Originally posted at
2025-09-10T20:00:00
Rated 1 out of 5
Very troublesome
We had a C405 that worked great. We "upgraded" to the C415 - what a mistake. Just about every time we try and print it makes us change paper from plain white to pre-printed form - for no reason. It can be from the same application printing a second document. The C405 just printed - whether it was a check or a document. And there is NO WAY TO TURN OFF this "feature". I wish we had stayed with the C405.
Andy57
Originally posted at
2025-08-17T20:00:00
Rated 5 out of 5
Love this Printer!
We have owned this printer for several years now with no issues. Very dependable machine.
MaryU
Originally posted at
2025-07-16T20:00:00
Rated 5 out of 5
Exceeded Expections
Purchased the unit several weeks ago, and am impressed with the capabilities and function. Print quality and speed are excellent as described, and the unit was easy to learn to use.
LawOffice
Originally posted at
2025-06-26T20:00:00
Rated 3 out of 5
Great Little Printer
Great little printer... once I got it up and running. No documentation regarding how to setup was included - thank you Google and YouTube I was able to figure things our. Disappointed that the WiFi adapter was not included??? C'mon Xerox - nobody is hook small printers to cables anymore. I can see where setup would be cumbersome once you get into the admin setup (there is no way a "novice" should be setting this up). Once I did get it set up and configured it works great - holding my breath to see how long the toner lasts, because thats where Xerox is making all their money going forward. $800+ for a set of CMYK??? YIKES!!!
PressMaster B.
Originally posted at
2025-06-22T20:00:00
Rated 5 out of 5
Great Printer
I bought this in February and use it every day. I own my business and it's just me. It hasn't let me down.
willowsage54
Originally posted at
2025-06-05T20:00:00
Rated 1 out of 5
Very Disapointed
Our company runs 40+ Xerox printers and overall have been very happy with them. A little over a year ago we upgraded a C405 to a C415. Big mistake! The service tech was out 3 times during the factory warranty period with no resolution. The printer has repetitive jams as well as terrible noise that can be herd multiple floors away. We are at the point of replacing a 1-year-old printer that has not met our lifespan expectations. We are now wondering if Xerox is still the innovator we have relied on for the last 12 years.
THE B.
Originally posted at
2025-05-26T20:00:00
Rated 4 out of 5
Performs as Expected
The initial delivery was of an inoperable device. After undergoing the process to secure a
replacement, I am now happy with the choice of a C415 for my solo practice needs. I have yet to test the FAX feature, but like the ability to feed 100 page VA claims in one call. The 250 sheet paper tray is a downgrade from my C405, but not much of an issue for me.
Quench
Originally posted at
2025-04-15T20:00:00
Rated 3 out of 5
Prints well -- Difficult to set up
This C400 printer seems to be designed by the marketing department. You buy an all-in-one printer only to find that if you want to scan, you need a wi-fi attachment. Scanning still does not work after a year so I have a Laser printer, not an all-in-one. The drivers are obsolete too, so you have to use the global driver to get it to print. Cartriges are very expensive and it comes with small volume (sample) cartridges only. All manufacturers seem to do this, but it doesn't make it right!
Andy
Originally posted at
2025-03-24T20:00:00
This is a great printer. The scanning is awesome. Xerox had a great sale on this amazing printer.
4rapid
Originally posted at
2025-03-09T20:00:00
Rated 1 out of 5
Not recommended
The Xerox VersaLink C415 has poor ease of use, struggles with office network connectivity, making it frustrating for daily use. I contacted multiple times to the xerox service engineer to resolve the issues. still not able to resolve issue related to multiple pages prints when waking from sleep,
PLLabs
Originally posted at
2025-03-03T19:00:00
I got the printer in about three months ago and it has great print quality and is fast. My only problem is that is doesn't like to print envelopes. If I have one, it works. If I have more than one and I put the envelopes in the tray, it doesn't want to print them.
Ter501
Originally posted at
2025-02-26T19:00:00
Rated 1 out of 5
Cannot perform in an office setting
If you want this printer at home, it may work for you. If you are a business or require a heavier-duty printer, this is not for you. You will run out of ink shortly after you buy it. You will not be able to print anything fancier than an 8.5 x 14" piece of paper. Please don't buy if you need a commercial-grade printer. Buy a Ricoh or something like that.
Willem
Originally posted at
2025-02-03T19:00:00
Rated 3 out of 5
Not overly impressed
I thought I was purchasing a great printer but I was wrong. The printer jams often, runs through ink like I never experienced, bleeds on approximately 10 pages every time it starts a job.
I recommend doing your homework on printers better than I did!
caz3324
Originally posted at
2025-01-07T19:00:00
Rated 1 out of 5
Very difficult to use in an office.
We have 2 printers in the office now. They are slow to receive print requests. We have run out of black toner in a few weeks and the printer will not accept another cartridge even though it is a new Xerox K toner cartridge. It codes as "incompatable". Very frustrating!!!!!
FFLM
Originally posted at
2025-01-06T19:00:00
Rated 5 out of 5
It is very fast and has fantastic features.
I bought it six months ago and we are very happy with the purchase as my colleagues also use it.
Karl25
Originally posted at
2024-11-12T19:00:00
Processes documents slower than my old C405 and why design it to have to get printed documents from the back of the machine
sldhead600
Originally posted at
2024-11-11T19:00:00
Rated 1 out of 5
Horrible Customer Service
If I could give Xerox zero stars I would. Purchased a printer off their website and received the item damaged. Contacted customer service to let them know and to initiate a return. Over a month later I am still getting the run around and I am out of $1300 and no printer. This should be illegal as their policy on the webpage says you have 30 days to return. Do better Xerox
Robbed F.
Originally posted at
2024-10-10T20:00:00
Rated 1 out of 5
Do not buy this printer
We've had Xerox MFC's for over a decade & this one is the worst. We use it for OCR Scan to searchable PDF;
-Scan speed misleading. Sure it moves through the ADF fast but the printer sits processing the job for sometimes up to 10 minutes. The dinosaur 6515DN, C405 does the same thing within a minute. A $499 Brother MFC-L3780 absolutely destroys the C415 in OCR quality and speed. The OCR feature is pretty much useless.
- No processing power at all. Whatever the CPU unit they are using for the C415 is grossly underpowered
- Paper tray doesn't hold much paper.
- Print quality and speed are average
For the money it's below average and we had to move a Brother laser printer from a home office to do the job the C415 cant do. Now we have a C405, Brother MFC-L3780, and the C415 is what the staff uses the least. Xerox should be embarrassed.
NoMoreXerox
Originally posted at
2024-09-22T20:00:00
The way printed paper can be taken out of the unit is very difficult. If I knew the design of the printer is not a good one, I would not have bought it
Turkson
Originally posted at
2024-09-17T20:00:00
Rated 3 out of 5
Mostly Good
The color seems a little off, and where the paper feeds to is a little difficult to access without wrinkling the paper, but overall, this machine is less temperamental than the VersaLink C405. It seems to handle different types of paper (bond, letterhead, regular), cardstock, and sheets of labels without having to readjust the paper type manually.
Secretary
Originally posted at
2024-09-08T20:00:00
Rated 5 out of 5
Great Printer
We love this printer. Easy to install and much quitter than the old Xerox network printer that it replaced. Make sure to order the WIFI adapter when you purchase the machine. Xerox does not include the WIFI adapter with the printer, this is not new for Xerox and the adapter from the old Xerox printer does not work with the new printers.
Bongo
Originally posted at
2024-09-03T20:00:00
Rated 1 out of 5
Absolutely terrible printer
Purchased this printer but did not like it at all.
This is well overpriced for its quality and it has a series of design issues (for example the paper output pushes the sheets towards the back of the printer and not to the user side so to get your print outs you need to stick your hand in the printer and try to get them out without breaking the paper!). The software is also very counter intuitive, the configuration interface is faulty and full of glitches. Unfortunately I could not return it because of the manufacturer very strict terms and conditions
Phil
Originally posted at
2024-07-23T20:00:00
bought Jan 31st 2024, 7 service tickets, 5 techs to the office, a new printer because the issues. As of July 24th still cant use a 2559.00 printer (including toner and wireless adapter). Customer service is an absolute joke, mysterious disconnects, hours wasted on the phone, countless times transferred. Our last printer was a xerox 6 years no issues which is why we ordered a new xerox. NEVER AGAIN.
Lumber
Originally posted at
2024-05-29T20:00:00
Rated 4 out of 5
I have a C405 but it wasn't on the list
Bought in Nov 2019, it does it's job for a 2 man office. Have problems getting it to scan to both computers. Have problems getting a service person to come look at it, they want to do it over the phone.
cat1
Originally posted at
2024-05-23T20:00:00
Rated 5 out of 5
Delivers on every promose
I have had the Versalink for about 2 months and am blown away at its reliability, ease of use and functionality. I have a small office of 5 people and it gets plenty of use on a daily basis.
Scan to email function is easy to set up , fast printing/ scan ppm and quick startup every time
Pete16
Originally posted at
2024-05-19T20:00:00
Rated 3 out of 5
Could be so much better!!!!
We bought this for our Masonic Lodge. We want the best printer we could afford and that is why we chose Xerox. Well that was a flawed decision. Out of the box the top document feeder did not work and still does not. It takes what seems like forever to warm up. Support was very hard to deal with and due to it being from our lodge we are not there Mon-Fri so getting someone to help when we are there is almost impossible. Toner that came with it only lasted 1 month and the cost of 4 new toner cartridge's was over $1000. Dell is the company we bought it through and they are just as hard to work with as Xerox.
Aztlan S.
Originally posted at
