l probably bounce. Instructions for getting replacement checks will be posted this week on the Canon web site.
Here’s the complete official letter to customers from Canon:
Dear Valued Customer,
This is an official message from Canon U.S.A., Inc.
The third party rebate processing company that was responsible for processing rebate claims and issuing mail-in-rebate checks for Canon-brand printer and video products (along with many other products of a number of other companies) filed a Chapter 11 Bankruptcy petition earlier today. The funds provided to them .S.A., Inc. (and other companies) apparently are no longer available to satisfy the rebate checks such company issued on behalf of Canon and other companies. Regrettably, as a result, you should not cash the refund check you recently received for such products, as it likely will bounce. We apologize for any inconvenience, delay or confusion this may cause. We are doing everything in our power to promptly rectify the situation.
Accordingly, we request that you take the following actions:
If you are holding or receive a rebate check for printer or video products which is dated on or before November 14, 2008, please do not cash the check, as it may bounce. Please look for updated postings on the Canon U.S.A. website on or about November 18, 2008 for further instruction on how to exchange your check for a new check that you will be able to cash.
If you have not yet mailed in your rebate claim materials, please hold such materials until you receive further instruction. We are making new processing arrangements, with a new mail in address. Please look for updated postings on the Canon U.S.A. website on or about November 18, 2008 for further instruction on where to mail your rebate claim material and how to exchange your check for a new check that you will be able to cash.
Check our web site early next week for further instructions and contact information for any questions you may have. Again, please do not cash any rebate checks for printer or video products which are dated on or before November 14, 2008, as they may bounce.
We are committed to ensuring that you receive your refund as soon as possible and that you will continue to have full confidence in Canon U.S.A., Inc.
We apologize again for any inconvenience.
Sincerely, Canon U.S.A., Inc.
