Used HP Hewlett-Packard - LaserJet Pro M570dn 500 Color Laser Multifunction Printer, 30ppm Print, 600x600 dpi, 75000 Page Duty Cycle - Print, Copy, Scan, Fax

2021-02-28T19:00:00

We have six of these deployed throughout out organization. For the most part they have been reliable and hard working. However, one we ordered was dead on arrival. The power unit was replaced under warranty and it's been fine since. Another had touch screen issues throughout its life, even after a warranty repair. Unfortunately, the touch screen issue returned about a month after the extended warranty expired. We did replace it with another M570dn, mostly so we can keep using the same toner cartridges.

ALCCM

Originally posted at

2021-01-10T19:00:00

Flatbed scans of an item smaller than 8.5" x 11" (receipt, nothing, etc.), result in a scan to the computer that has some uneven black along the top and along the left edge. Scanning to the computer with nothing on the flatbed should result in a completely white PDF file, but it doesn't (picture attached). I had already purchased one of these printers, had a technician come look at it, then returned it for a new one, but they both have the same problem. I had saved a scan from the first printer and compared it to the second printer, and they are different, but both are bad (both attached). This is a deal-killer for us as we scan in a lot of receipts and then provide them to our customers, and this looks sloppy. I haven't used the rest of the features on this second printer yet, but the ones I had used on the first seemed ok except for this. I purposefully didn't post a review the first time, as they were good about sending a technician and switched it out for another, but after the 2nd one has the same problem, I thought I'd better mention it here so you know.

Teri5169842

Originally posted at

2020-12-21T19:00:00

I got this printer to replace an older laser jet and it was so easy to setup. My wife thought it would be tough to learn, but was using it within a day

davdunla

Originally posted at

2020-12-19T19:00:00

Does not connect to wifi, and your sales person sold it to me and it me it would hook right up! I am not that good to know, thats why I used a salesperson and did not buy from the site, I bought the install package, and 3 years tech support too! Poor installer who showed up to install and had to tell us it DID NOT CONNECT TO WIFI!! So we never got to use it! BAD FOR US!

Melissa4

Originally posted at

2020-12-15T19:00:00

its a good printer, only reason it doesn't get 5 stars is due to the fact the paper tray holds about half of what the old one held (250 versus 500)

RT D.

Originally posted at

2020-07-12T20:00:00

Have tried to figure out the WiFi Wireless option (On / OFF) still can not find option to enable WiFi wireless. Connected via cable printer works fine through connected to router. I have 2 older HP wireless printers working fine. Had to set this new printer next to router, BAD INSTRUCTIONS!

CWDHP

Originally posted at

2020-05-18T20:00:00

I purchased this a week ago and it arrived very fast. As we were setting it up it began receiving faxes. Everything dealing with this LaserJet Pro 500 color M570dn MFP was effortless. The best of plug and play! And the images are amazing.

LazerQuest

Originally posted at

2020-05-11T20:00:00

This is the 3rd one we have at thew office now I took one at home great Laser quality printing and Scan

Lungo

Originally posted at

2020-03-30T20:00:00

I purchased the same machine for a small medical office and the power failed at 15 months, 3 months out of warranty! The cost of getting qualified tech support to look at the machine and then to purchase and install a new power supply converter (my assessment after working thru the trouble shooting algorithm) I decided to buy the same model again so I can have replacement parts on hand. Maybe this is the definition of insanity, repeating an action expecting a different result.

bonedoc

Originally posted at

2020-01-26T19:00:00

Jammed on the first page and then the fuser failed. Waiting for service...

Aloha M.

Originally posted at

2020-01-26T19:00:00

I originally purchased this printer 7 years ago for a very busy office. After 7 years it was time to replace it. I was so happy that it was still available from HP. It prints very professional looking color and photo pieces. Color match is great!

DHFames

Originally posted at

2020-01-19T19:00:00

It is what we needed. Perfect fit. Great product.

jayclerk

Originally posted at

2019-12-15T19:00:00

I can't believe this machine does not have WIFI. Only good for copies

MARIA E.

Originally posted at

2019-12-14T19:00:00

Though this device works well, it was difficult to set up and required technical support. After going through all of the usual steps, two cleaning cycles and four calibrations we were finally able to get clean prints.

Bill4D

Originally posted at

2019-11-13T19:00:00

I'm about six months in on this model, and I agree exactly with Tee123. Not encouraging to see that review is three years old. In that time evidently HP has failed to make it any more reliable. It's a great printer when it works, but it locks up constantly. A new one today - printer woke from sleep and touchpad was responsive, but wouldn't launch the Copy task. Power cycle required. Sometimes it fails to wake from sleep. Power cycle. Sometimes it completes a print or copy job and then hangs. Power cycle. Sometimes it's some other random thing. Power cycle. It's impossible to tell whether this is a software problem, if they have an issue with factory QC, if maybe some component is exceptionally sensitive to static electricity, or something else. Who knows. What I do know is that I'm tired of having to restart it every time I need to print something!

joebot

Originally posted at

2019-11-12T19:00:00

We bought this for departmental use, the setup was a breeze and works great.

KimmyStern

Originally posted at

2019-10-09T20:00:00

I'm very happy that we purchased this product. It has been working great.

cattyratrat

Originally posted at

2019-06-26T20:00:00

This is our our second HP Laser Jet Pro 500 MFP. Our first one was put out of commission by lightening power surge.

john308

Originally posted at

2019-06-13T20:00:00

The prints that come off the machine look great. We've printed more than 10,000 pages in the three months we've had the printer. So if you're willing to reboot the printer every few days and fully unplug/restart it every few weeks, then go for it! But it definitely is a temperamental machine. It will print fine for a few days and then someone will send a job that the printer does not like and it will sit and process the print job, but not print it. You can cancel the print job and send it to another printer, but then it seems like it still sits thinking about the job it just cancelled. And there comes in the reboot. Turn it off, turn it back on, and all the leftover job fragments clear out. Every few weeks, however, it takes a little bit more: a full turn off, unplug the machine, wait a minute, plug it back in, and then turn it back on. If the print quality was not good, I probably would be looking to return the printer.

slgilligan

Originally posted at

2019-03-21T20:00:00

When you run out of ink, throw this in the trash. You can purchase the device for 799 but the toner will cost you around $1000 to replace. Also, this device doesn't support 11X17 media. Basically a disposable unit.

James_Oregon

Originally posted at

2019-03-14T20:00:00

We bought this a month ago and so far she has performed well. Faxes come and go (you can faintly hear the fax tone so that is helpful). Scans are relatively clear, though not as clear as our old Canon ImageRunner. Prints are a hearty black clear font, or in reasonable color.

Bets16

Originally posted at

2019-02-13T19:00:00

Less than a year old. Has factory reset itself twice, losing all setup fax phone numbers, and email history. Also has frequent problems with not printing and have to reboot to make work. JUNK

lowridin88

Originally posted at

2018-12-19T21:19:53

But Memory is weak...!!!

Andy J.

2018-06-13T20:00:00

I've only had the device less than a week and it's ready down. Maybe it was damage during shipping or just a bad one off the assembly (QOS) line. I'm really starting to have an issue with your printing products. This is the second printer I've purchased within a 3yr period that has gone bad extremely early.

Alow

Originally posted at

2018-05-14T20:00:00

This printer only supports SMB1, which Microsoft has disabled on Windows 10 and Windows 2012R2. HP will not release new firmware to support SMB2 or SMB3. Other than that, if your using the USB cable or plan on not using the scan to network feature, this printer is great and fast.

LANMANTA

Originally posted at

2018-03-20T20:00:00

For the price, this MFP is more than expected, excelent product.

jfha73

Originally posted at

2017-09-28T20:00:00

We fond great pricing at HP for A goliath (BIG & heavy) printer that surprised us on both those counts, but one installed has begun to work like a champ. We look forward to many many cheap and high quality color copies in our future...

GoliathPrinter

Originally posted at

2017-08-02T20:00:00

We have had this HP LaserJet 500 color printer for almost a month and we have been very imressed with the function and print quality of this printer!

newhp2017

Originally posted at

2017-07-20T20:00:00

Upgraded from an older HP printer. Print speed is fast for my size office and easy to use.

mike1975

Originally posted at

2017-07-02T20:00:00

Bought an expensive print to last for my business. Fouund out it wasn't wireless - in year 2017.

HRCLLC

Originally posted at