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Review Summary
Extend coverage on pre-owned products after the retailer warranty ends and protect photo & video gear from accidental damage with Adorama Protect.
If we can’t fix it, we’ll replace it at no additional cost.
Coverage for pre-owned gear begins after the retailer warranty ends, plus accidental damage protection for photo/video gear that starts on day one.
Enjoy your gear without fear. We have you covered!
When regular use of your product over time results in mechanical or electrical failure.
We will never charge you a deductible after the purchase of a plan.
Our claims process is simple & easy and our customer service team is happy to help.
Adorama Protect powered by Extend is available for purchase to customers in the United States. Not available for International and U.S. territories purchases. Plans on pre-owned items do not cover pre-existing damages.
Browse our FAQ
Zoom Camera - f/2.8-f/11 (day); f/1.6-f/11 (night)
Wide Camera - f/2.8
Tele Infrared Thermal Camera - f/1.2
Wide Infrared Thermal Camera - f/1.0
Zoom Camera - 6.8-119.9 mm (equivalent: approximately 32.7-574.5 mm)
Wide Camera - 4.5 mm (equivalent: approximately 29 mm)
Tele Infrared Thermal Camera - 44.5 mm (equivalent: approximately 196 mm)
Wide Infrared Thermal Camera - 12 mm (equivalent: approximately 53 mm)
Zoom Camera - 1/1.8" CMOS; Effective Pixels: 4M
Wide Camera - 1/2.7" CMOS; Effective Pixels: 2M
640 x 512
DJI Matrice 300
7 x 5.3 x 6.3" (178 x 135 x 161mm)
30.97 oz (878g) (+/-5g)
- Zenmuse H20N -
Vision Beyond Darkness. "N" for Night Vision
The Zenmuse H20N integrates starlight sensors into its zoom and wide-angle cameras. Pair this with dual zoom thermal cameras and a laser rangefinder, and you have a versatile hybrid payload that rises to the occasion.
Sensors Upgraded Across Multiple Dimensions
Infrared Zoom
Dual Thermal Cameras
Resolution: 640 x512
2x Zoom (Equivalent Focal Length: 53 mm)
8x Zoom (Equivalent Focal Length: 196 mm)
See the Big Picture
Night Vision Wide Camera
Starlight Sensor: 2MP
Stronger Low-Light Performance
Pierce Through the Veil
Night Vision Zoom Camera
Starlight Sensor: 4MP
20 x Optical Zoom, 128 x Max Zoom
Low-Light Details
Precise Distance Data
Laser Rangefinder
Range: 3 to 1200m
Accuracy: +/- (0.2m + D x0.15%)2
Thermal and Starlight Vision to Elevate Your Operations
See Through the Night
The zoom and wide-angle cameras are equipped with starlight sensors that are tailor-made for low-light environments.
Infrared Zoom
Two thermal cameras respectively provide 2 x and 8 x zoom, together enabling up to 32 x zoom. Find hotspots and inspect in close detail after zoom-in.
Synchronized Split-screen Zoom
H20N supports synchronized zoom between thermal and starlight night vision cameras. Users can scale both images at the same time. This doubles efficiency and makes it easier to compare details side by side.
More Intelligent Features
PinPoint
Smart Track
High-Res Grid Photo
One-tap Panorama
Thermal Features
Color Palettes
Adjust the colors applied to the thermal data based on the mission requirements.
Isotherms
Visualize a specific band of temperatures to highlight your targets.
Temp. Alarm
Receive instant notifications in DJI Pilot when object temperatures exceed your preset alert values.
Gain Modes
Adjust gain modes to change the temperature range captured: High Gain Mode covers a smaller temperature range but is more sensitive to temperature differences; Low Gain Mode covers a wider temperature range.
R-JPEG Images
Images captured by the Zenmuse H20N are in R-JPEG format with embedded temperature information. By importing these images into the DJI Thermal Analysis Tool, you can measure temperature, and adjust parameters such as Emissivity, and Reflected Temp.
- Care Enterprise Basic -
Offers you the chance to renew your DJI Care Enterprise Basic, providing one more opportunity to replace your DJI product for a small additional charge in one year, and also covering damage from accidents like crashing, water damage, or signal interference. Furthermore, the warranty period of your product will be extended by at least 12 months, giving you greater peace of mind.
Comprehensive Protection for Your Fleet
DJI Care Enterprise Basic Renew offers you the chance to renew your DJI Care Enterprise Basic by extending its coverage for one more year, providing an additional opportunity to replace your damaged DJI product. As an added benefit, the warranty period of your product will be extended by at least 12 months.
One More Replacement, Total Peace of Mind
DJI Care Enterprise Basic Renew provides one additional replacement within a year to cover damage from drops, crashes, water, and other accidents.
Note: Replacement products are new or equivalent-to-brand-new products in performance and reliability. Minor flaws in appearance may exist.
One Year Warranty Renew with Quality Assurance
The warranty period is extended by at least 12 months beyond its original warranty, providing greater peace of mind.
Note: Applicable for select components
Fly Sooner with Free Shipping
DJI Care Enterprise covers sending and receiving shipment fees for the replacement service, providing a convenient and efficient service experience.
Note: Available for regions covered by the DJI Care Enterprise. The user is responsible for additional costs incurred beyond the scope of coverage.
Service Process
When damage occurs, send the affected product and components to the DJI Repair Centre for an assessment and quotation. You can then choose for repair or replacement