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Review Summary
2025-11-03T19:00:00
I've had this headphones for about a month. The headphone is beautifully designed and the sound sound quality is next to none. I love the touch and noise cancelling features. However, it leaks outside noise when you turn your head to the right.
KSam1

2025-11-03T19:00:00
Super quality, extremely comfortable and easy to get set up
Nick k.

2025-11-03T19:00:00
I've had my WH-1000XM5 for a little shy of 1year I am having an issue with moisture getting into the headphones near the drivers and sensors. When I turn my head the sensor activates and turns off my music or hang up the phone. I've tried the steps Sony tech support suggested but nothing has fixed the problem. I use my headphones at work to drown out the loud machinery we use. Sound quality is excellent. Customizations are great. Phone calls tend to be clear and my voice tends to be low for person on the other side of my call. I do love these headphones but would be nice if I could keep the moisture out of driver & sensor area.
Rwcourt

2025-10-31T20:00:00
Great sound and all? quality is amazing :) but it's pads get dirty so quickly! ??
CTYL

2025-10-28T20:00:00
This is so light weight that easy to travel anywhere and work
Jac1234

2025-10-23T20:00:00
I am very pleased with my new headphones ! The sound quality is excellent. I also want say that these headphones do not have those horrible creaking noises you get with cheaper poor quality headphones when you move your head around, which is wonderful.
PeteePete

2025-10-20T20:00:00
A fabulous birthday present, the sound quality is fantastic
Sazbee

2025-10-17T20:00:00
The quality is awsome. I cant compare with another brand withi this proce range. This is the king
Zuhairi

2025-10-17T20:00:00
Comfortable with good sound quality and excellent noise cancelling. Would prefer that they folded smaller like Bose and had a hard case rather than the soft one provided. Good battery life. Paid £219 on Prime day so great value.
DMacE

2025-10-16T20:00:00
Headphones totally stopped working in a little over a year, Sony will not offer to repair or any support - they just told me to go find a headphone repair center. Google around, there are known problems with these and the software also sucks.
Cust123

2025-10-15T20:00:00
Noise cancelling is great, sound quality is decent once you've tweaked it with the EQ on the app. Headband is uncomfortable after about 30 mins and the hinges feel really delicate. Lots of users reporting quality issues with headband padding, too.
Aahsff

2025-10-15T20:00:00
Been meaning to go wireless for ages, glad I did, 'phones are comfortable to wear and sound quality excellent
ancient r.

2025-10-14T20:00:00
Comfortable to wear and great sound. Easy to set up.
Jimbo45

2025-10-14T20:00:00
I bought this month ago, im soo in love with all features!
Ateyn

2025-10-13T20:00:00
Very hot to use in Singapore. Although song quality and noise cancelation is good.
adewpk

2025-10-13T20:00:00
I've been a longtime, devoted Sony customer I own multiple Sony devices and have always trusted your products. That's why I was so excited (and willing to spend over $400) on these high-end headphones. Sadly, my excitement did not last long. Both sides of the headphones broke at the hinges under normal use. I attempted to get support and a replacement from Sony before trying any DIY fixes, but received no assistance or even a discount toward a new pair. Desperate to keep using them, I glued the broken parts back together. That seemed like a temporary fix but now, just two months later, the glue failed and the internal wiring has broken. The headphones are now completely unusable. I truly want to continue supporting Sony, but this has shaken my confidence. A product at this price point should not fail so quickly, and the lack of meaningful support is deeply disappointing. I'm now stuck without working headphones and questioning whether Sony is reliable anymore for premium audio gear. I hope you'll look at the attached photos and consider this as serious feedback on design durability and customer support. I'd welcome any help or resolution you can offer.
chef215

2025-10-12T20:00:00
Have not owned more than 7 months and one of the earmuff stems broke. Called for Warranty and they said not covered.
1aws1

2025-10-12T20:00:00
Noise cancelling is very good...spent hours adjusting the equalizer and still not satisfied with the sound..sound quality for the cost of the headphones is not great..
GC67

2025-10-11T20:00:00
The noise cancelling on these headphones is excellent, perfect for watching movies without any distractions. It really blocks out background noise, making the audio much more immersive. Highly recommended for movie lovers.
MJHC

2025-10-07T20:00:00
I am loving it so far. Using the XM5 for work meetings and personal listening.
Dennis75

2025-10-06T20:00:00
The sound quality is amazing, but i have severe allergic reaction on the material of the pads that i can't use it.
JIBV

2025-10-05T20:00:00
I bought it last month and it is great. It sounds very good.
Buknoy

2025-10-03T20:00:00
I bought this second hand off eBay prefect headphones absolutely amazing way better then my previous razer headphones
25TConway

2025-10-01T20:00:00
I just got my headphones today and although they were in another box with bubble wrap the box was beat up with a lot of black smudges like theses were used or returned. I waiting longer vs going to a store or amazon to get them directly from Sony to help ensure I got a great product. I was never able to reach a real person when I called customer service and the phone hung up on me multiple times. What a shame.
upset m.

2025-09-29T20:00:00
Underwhelming volume but has great noise cancelling
Nats1496

2025-09-29T20:00:00
ANC is great. Sound is crisp. Very comfortable to wear.
Lvws99

2025-09-27T20:00:00
Good noise cancelling, clear sound. Not heavy, fit to ears.
Jojabks

2025-09-26T20:00:00
I Bought the product about 2 weeks, no regrets at all
Bobayisa

2025-09-26T20:00:00
I bought this a month ago, and after using it for a good while, I can say the sound quality is SUPERB. It's round, and rich. Pretty clear, plus the noise cancelling is really effective, totally worth whqt you paid for. One thing to note tho is that the controls on the right ear side is pretty sensitive. Sometimes it gets swiped by fabric when I lay down a bit while using it. Other than that, pretty good sound quality --10/10
kaii210

2025-09-26T20:00:00
As expected with my other Sony products, good quality and great experience.
CK S.

Bluetooth Specification Version 5.2
32.81' (83.33cm)
2.4 GHz band (2.4000-2.4835 GHz)
A2DP, AVRCP, HFP, HSP
SBC, AAC, LDAC
SCMS-T
3.94' (120cm) (Approx.)
Single-sided (detachable)
11.82" (30cm)
4 Hz-40,000 Hz (JEITA)
Active Operation: 4 Hz-40,000 Hz
Bluetooth Communication: 20 Hz-20,000 Hz (44.1 kHz Sampling)
20 Hz-40,000 Hz (LDAC 96 kHz Sampling 990 kbps)
Closed, dynamic
48 ohm (1 kHz) (when connecting via the headphone cable with the unit turned on), 16 ohm (1 kHz) (when connecting via the headphone cable with the unit turned off)
Stereo Mini Jack
Neodymium
Yes
Gold-plated L-shaped stereo mini plug
102 dB (1 kHz) / mW (when connecting via the headphone cable with the unit turned on), 100 dB (1 kHz) / mW (when connecting via the headphone cable with the unit turned off)
Touch Sensor
Over Ear
Yes
Yes
Yes
Auto NC Optimizer
Yes
Max. 24 hrs (NC ON) , Max. 32 hrs (NC OFF) (Continuous communication time)
Max. 30 hrs (NC ON), Max. 40 hrs (NC OFF) (Continuous music playback time)
USB
Approx. 3.5 hrs
Required, included
Lithium-ion
Non-universal
1
Black
8.82 oz (250g) (Approx.)

Simply the Best
By LightFoot
The product arrived in what appears to be planet friendly packaging, certainly no plastic on the outside or packaging. The Reference Guide included requires an electron microscope to read. The Help Guide is an essential download for Seniors like me. I was up and running within seconds listening to music from my tablet. From new, all you need to know is hold down the power button for 2 seconds. Once connected it takes you to the Sony Headphones Connect App in the Store. Registering the prod...
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Amazing!
By Kloud6
These headphones have exceeded my expectations! These are light and comfortable. Easy to set up by Bluetooth or plugging in. They charge quickly and work so well that my husband had trouble using them to talk to clients because it was weird hearing himself. I did accidentally hit the subtle buttons a few times and the matte finish show fingerprints easier then I'd like but over these are amazing! My mom's begging to use them on her overseas trip.
Take complete control of the listening experience. Your music, audiobooks and podcasts have never sounded so brilliant, with crystal clear hands-free calling and up to 30-hour battery life with quick charging, the Sony WH-100X5 take sound to a completely different level.

The WH-1000XM5 headphones rewrite the rules for distraction-free listening. Two processors control eight microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE f Extreme and Hi-Res audio support the WH-1000XM5 headphones provide awe-inspiring audio quality.
