Used HP Color LaserJet Pro MFP M479fdn Duplex Laser Printer, Up to 27ppm (Black/Color), 600x600 dpi, 250 Sheet Standard Input Tray, USB 2.0 and Ethernet Connectivity - Print, Copy, Scan, Fax, Email

2023-07-05T20:00:00

We purchased this for our growing office hoping it would be more efficient than our previous HP model. It has proved to be opposite! We immediately had issues with scanning, it grabs multiple papers at once instead of singlely. We reported to HP. They sent somebody out and replaced a part just for it to continue the issue. Was told to "try to scan one paper at a time!" This was our entire reason for purchasing what we thought was an upgrade. Now, 2 months later, I am noticing it won't scan double sided, after I made ALL of our paperwork double sided to avoid the issue of scanning and grabbing multiple pages. This has been an entire disaster, so much time and money wasted, multiple calls for support, nothing has been resolved. I do not recommend this product to anybody!!!

Elle3

Originally posted at

2023-05-02T20:00:00

Absolute trash and not worth the money! CS is horrible also and takes forever to get someone.

TCRX

Originally posted at

2023-04-30T20:00:00

The Printer works very well so far, and will hopefully be more reliable and economical compared to the Bubblejet that it replaces. The Installation Software needs some work, as it would not register a New Account.

KarlV

Originally posted at

2023-02-25T19:00:00

Extremely disappointed. I use this for printing, copying, scanning and fax for a business. No complaints with fax. I print documents from files and on more than one occasion, it will read error and all printing stops. I then have to go back through the documents printed from the file and figure out where it stopped. Time consuming. For scanning, I can only scan one document individually and will have many to scan separately. Maybe it's a user problem and I need help. Also, in scanning files it will be scanning the pages and then I received error message and everything scanned is lost and I have to start over. This is very time consuming and I do not have the time to redo the work over and over. I had a previous HP printer/scanner and it was wonderful and never had any complaints. I shouldn't have upgraded.

Tinadcalifornia

Originally posted at

2022-12-16T19:00:00

I bought this product 6 months ago and all I have is just problems. Doesn't work the wireless , cartridge problems, i have bought original with chip , after 1 month it didn t recognise it no more. i had to buy another one . Not worth the money! Don t buy this kind of printer! i will never ever again!!!!It doesn t generate the reports you need to know how to fix it!!!!

Monika J.

Originally posted at

2022-10-10T20:00:00

It?s not wireless.

Kevin C.

Originally posted at

2022-09-30T20:00:00

I did not like the scanning and so I sent it back.

Bob O.

Originally posted at

2022-09-20T20:00:00

Disappointed to find it wasn't wireless until after it arrived and needed IT to help set it up

Howe2Why4

Originally posted at

2022-09-14T20:00:00

Very quiet, quick and excellent quality. However it is mean to automatically do 2-sided copying- this means the user does not need to take the paper from the feeder and re-insert it in the paper tray. My IT specialist was not able to get this to work automatically and I spent an hour and a half on the phone with HP support to get this problem resolved. This should not be the case- that software and that modification should be loaded by default since the copier is sold with this feature.

Controller U.

Originally posted at

2022-09-07T20:00:00

They don't tell you in any of the instructions when setting up the printer/scanner that the scanner is turned off and you can't turn it on it settings.

Jeanie S.

Originally posted at

2022-08-26T20:00:00

Printer works great. Software to connect to PC for scanning doesn't.

Hpuser17322

Originally posted at

2022-08-16T20:00:00

I love this new printer. It does everything and the small display has all sorts of options. This was a good purchase!

Cheryl T.

Originally posted at

2022-08-15T20:00:00

It?s not wireless. You can not print from phone of 2nd laptop when hooked to desk top without pulling out wires and rebooking up. Not happy for $750 printer.

Beth K.

Originally posted at

2022-08-09T20:00:00

Great purchase! Functions well in my busy office!

TimothyM

Originally posted at

2022-08-08T20:00:00

It?s NOT wireless. This was recommended by an HP customer service person. I can?t believe anything that HP sells in this price range is sold without wireless technology. I?m exploring HP smart to meet my need.

JBarts

Originally posted at

2022-08-07T20:00:00

HP has evolved over the years, and I no longer find them the value I used to. They used to have spectacular print quality. I have a 15 year old color LaserJet that does better than this. I switched because the mirrors got dirty causing the print to look faded and I needed an all-in-one to replace my inkjet and reduce the footprint on my desk. For the price I expect more. Getting this hooked up was a pain. The terminology in the description led me to believe this printer was wireless. Getting a direct Lan cable to the printer has been impossible due to the house design. I ran a temporary cable to the printer, and everything hooked up fine though you have to go find which software you want to install (I remember the good days when it came with a CD), Now the problem ... One day I was in a hurry to print a document and didn't want to run the temporary cable through the house, so I decided to quickly install the USB driver. It looked correct. The printer properly detected the printer and the accessories, but no matter what I tried, the printer would only install the monochrome driver and I really needed to print a color document. While trying to fix it a tragedy of events took place and I ended up rebuilding my computer. I never had this much trouble getting a printer to work. HP has complicated things too much and has started relying on generic print drivers instead of developing their own and it shows in the quality.

Bob2022

Originally posted at

2022-07-25T20:00:00

I had no information that explained what the final 3 letters of the product ID meant. I was looking for a color Laser all in one printer to wirelessly connect to my home network. Only after attempting to integrate the product did I realize that it was NOY wireless. I had disposed of the packaging and now had to wait a week for a wireless model to arrive to secure packaging to return the original u it which was never used. I am awaiting authorization for the return which was promised to arrive in "one or two days". Crazy customer service on top of poorly described product capability.

Dupped

Originally posted at

2022-07-19T20:00:00

just did not realized it was not wireless. Besides that works great

Nathan H.

Originally posted at

2022-07-14T20:00:00

Would not recommend for office use. Printing 300 pages and it stopped half way thru and gave a warning that the printer was too hot and it would finish my print job later?poorly designed and manufactured.

JARMSTRONG

Originally posted at

2022-07-14T20:00:00

No wifi connection, even though I asked for it when ordering. Very slow/bad connection via USB cable.

SDC77

Originally posted at

2022-06-13T20:00:00

Nice copier for our office! We needed a quality printer for a small off site office. This unit has the capabilities of printing in color and scanning which are important in our work. Unable to get it through our corporate IT office, we found the HP website user friendly and easy to navigate.

JillMag

Originally posted at

2022-06-01T20:00:00

Very good output. A workhorse that keeps running flawlessly.

Merbers

Originally posted at

2022-01-02T19:00:00

The printer and delivery where great. Unfortunately I ordered the wrong printer. I thought I was ordering the wireless printer.

Granville

Originally posted at

2021-12-07T19:00:00

Inaccurate description, product is very hard to use and set up. It still doesn?t work properly. I cannot get ahold of anyone at support that is helpful.

Jamii

Originally posted at

2021-12-02T19:00:00

Easy to setup - works like a champ. Love my new printer!

Surekey

Originally posted at

2021-11-27T19:00:00

This was a very highly rated all-in-one, but I have had nothing but issues with it from day 1. First issue - I thought this was meant to support printing photos, but apparently you need "laser jet" photo paper, which you can seemingly get in Letter size but not 4x6? I saw some people had success with inkjet 4x6 paper, but this did not work with this printer. But the big one is so many of the functions don't work. Set up scan to email, worked for the first day, then just stopped. No idea why. It seems to have a lot of issues with outbound network connectivity, while inbound is fine (can still initiate printing and scanning from all my computers). Which leads to the most frustrating issue - Scan to Computer just randomly working or not working. Half the time it just doesn't work. Tried to set up scan to Network Drive instead, but could not get it to connect to any of my specially set up network folders for it. Worked fine from other computers. Googled for a long time, lots of other people having the same issue. Completely stumped. The error messages are completely useless too, and googling for info rarely brings any help. The printer announced that Scan to Computer had been disabled and could not be re-enabled. Why? No idea. I eventually did find a forum post saying remove PART of the HP software and it will work, and after much mucking around, this did seem to fix it. Why? Who knows! Although then I just tried to scan something and it's no longer working again. The actual printing side seems good. But jeeze, what a mess. My old Canon all-in-one worked for many years without a hitch while this has been a nightmare from the beginning.

mech80

Originally posted at

2021-11-11T19:00:00

My only problem was getting the printer to accept Wi-Fi. Had to get someone that's computer smart to come in and get the printer to printing from the internet. She had to download some software to make that happen. Otherwise, the printer quality is great and fast! Love it!

Irin

Originally posted at

2021-11-09T19:00:00

The printer is fine. The number of marketing / advertising emails you guys sent , despite clicking the unsubscribe link for the first 5, yet they kept coming. So now HP is added to my spam filter. And now I?m getting nagged to tell others about my purchase with this, yet another, email from HP. Will seriously consider a different brand for my next printer purchase.

PKBLLC

Originally posted at

2021-11-02T20:00:00

It was not what I expected. Does not do AirPrint as I thought it would.

GS D.

Originally posted at

2021-10-24T20:00:00

Just recently received this and was extremely disappointed not wireless. Misread details, but misleading in fact of eprint capabilities, assumed it had wireless capabilities. Make sure you read the spec details. Waste of money if you need wireless capabilities. Large paper weight in my house now! Would not recommend.

jlady73

Originally posted at